5S for the Office by Allan Ung, Operational Excellence Consulting


Presentation Description

To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency. ​ 5S for the Office brings the concepts of the 5S System into the office environment. The activities at the heart of 5S for the Office are completely logical. Although they are the basic rules for managing any effective workplace, it is the systematic method with which the 5S system approaches these activities that makes it unique.  This presentation provides a blueprint for building a Lean foundation for your office. You will learn how to mobilize and align your management team to launch or improve 5S in your office. The presentation covers 5S and Visual Management best practices, step-by-step implementation guidance, and the best ways to integrate 5S into the organization's culture to achieve sustainable world-class excellence. To download this complete presentation, please go to: http://www.oeconsulting.com.sg


By: persredkizzle (92 month(s) ago)

please send me a copy of your 5s presentation.thanks. jezjoy_martinez@yahoo.com

Presentation Transcript

5S for the Office:

© Operational Excellence Consulting. All rights reserved. 5S for the Office


Objectives Understand the benefits of working in a clean and neat environment Identify waste in the office environment Define each of the 5S principles, and identify visual management tools Explain how to implement each of the 5S principles Describe how to apply visual controls to enhance workplace organization Identify the necessary infrastructure for starting and sustaining a 5S initiative Define the critical success factors for 5S implementation


Outline Introduction & Overview 5S Lay the Foundation for a Lean Enterprise 5S Helps to Eliminate Waste What is 5S? Benefits of 5S 5S Principles - Step By Step How to Conduct a Red Tagging Exercise Creating a Visual Office Applying 5S to Improve Safety, Quality, Equipment Reliability & Productivity 5S in the Office 5S Roadmap 5S Audit System 5S Maturity Levels 5S & Kaizen Supporting Lean Tools for 5S How to Sustain 5S Critical Success Factors NOTE: As this is a PREVIEW , only selected slides are shown. To download the complete presentation, please visit: http:// www.oeconsulting.com.sg


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Common features of offices suffering from poor workplace organization:

Common features of offices suffering from poor workplace organization The senior executive can’t find an available meeting room as he’s towing a prospective customer around the office. A customer service representative searches 20 minutes before she finds the customer file she needs (while the customer waits on the phone). Staff have been requesting for additional cabinets citing that they don’t have enough storage spaces.

Many companies begin their Lean transformation with 5S… Why?:

Many companies begin their Lean transformation with 5S… Why? 5S exposes some of the most visible examples of waste 5S establishes the framework and discipline required to successfully pursue other continuous improvement initiatives

Introduction & Overview:

Introduction & Overview 5S is a structured program to implement workplace organization and standardization 5S represents five disciplines for maintaining a visual workplace 5S is a foundation for Kaizen and Lean implementation, e.g. TPM

5S Helps to Eliminate Waste:

5S Helps to Eliminate Waste Over-production Producing more than what the customer needs Inventory Building and storing extra services the customer has not ordered Transportation Moving product from one place to another Rework Reprocessing, or correcting work Over-processing Adding excess value when the customer does not require it Unnecessary Motion Extra physical/mental motion that doesn’t add value Intellect Not using employees full intellectual contribution Waiting Employees waiting for another equipment, process or information Waste

What is 5S?:

What is 5S? Principles General Description 1S Sort Remove what is not needed and keep what is needed 2S Set in Order Arrange essential items in order for easy access 3S Shine Keep things clean and tidy; no trash or dirt in the workplace 4S Standardize Establish standards and guidelines to maintain a clean workplace 5S Sustain Make 5S a habit and teach others to adhere to established standards

1S : Sort:

1S : Sort Principle Stratification management Meaning Separate the necessary from the unnecessary Get rid of what you do not need “When in doubt, move it out!”

2S : Set In Order:

2S : Set In Order Principle Functional storage Search elimination Meaning Find a permanent place for all needed items Arrange needed items in order for easy access “A place for everything, with everything in its place.”

Office Desk – Before & After 5S:

Office Desk – Before & After 5S An office desk before and after conducting 5S Sort and Set In Order. Clutter and unused items have been removed leaving only what is needed. Before After

2S : Set In Order - Examples:

2S : Set In Order - Examples 5S on desk top drawer Cabinet filing with labels Files are color-coded and neatly arranged on desk Organized book shelves

Which is Cleaner - Your Keyboard or the Toilet Seat? :

Which is Cleaner - Your Keyboard or the Toilet Seat? A 2004 study by Dr. Charles Gerba of the Univeristy of Arizona found keyboards have on average 3,295 germs per square inch versus a toilet seat which has 49 germs per square inch . Gerba say, “ Desks are really bacteria cafeterias . ” Clean your keyboard . Researchers recommend that you should give your keyboard a good “spring cleaning” by dusting off crumbs and cleaning with an appropriate disinfectant.

Why Visual Controls?:

Why Visual Controls? In an instant, view the situation globally or in details Resources Tools & equipment Materials etc. Norms Methods etc. What's right What's wrong What's done What's left to be done The delays

Visual Office – Examples :

Visual Office – Examples

Visual measures facilitates communication and identification of areas that need improvement:

Gaps? Trends? What is happening? Root causes? Why? Correct the problem – internment containment action? Prevent the problem – permanent corrective action? What needs to be done? Who does what? Any support needed? Who is going to do it? Prioritization? Deadline? Milestones? When is it going to be done? Visual measures facilitates communication and identification of areas that need improvement Productivity Delivery Quality Customer Satisfaction Sales per Employee Cost Per Employee First Call Resolution SLA Metrics Met Actual $3,200 Target $3,500 Actual $91.50 Target $78.39 Actual 80% Target 95% Actual 4.8 Target > 4 of 5 Actual 7.0 Target 9.0 Actual 5.0 hrs Target 4.5 hrs Actual 2 hr Target 1 hrs Customer Complaints Actual 2.0 Target 1.0 Turnaround Time Response Time Overall Satisfaction Example of a visual board

5S for the Office Roadmap 1:

5S for the Office Roadmap 1 Define 5S zones Assign responsibilities Develop publicity materials Educate everyone Purchase cleaning equipment as needed Red tagging Set up 5S activity board Define 5S project charter

5S Audit & Results:

5S Audit & Results 5S Workplace Scan Checklist Department: Place an "x" in the appropriate box based on number of issues observed. Date: Scored By: Number of Observations >> 0 1-2 3-4 5-6 >6 Sort Distinguish between what is needed and not needed 1 Unneeded equipment, tools, furniture, etc. are present X 2 Unneeded items are on walls, notice boards, etc X 3 Items are present in walkways, stairways, corners, fire exits etc. X 4 Unneeded inventory, supplies, parts, or materials are present X 5 Safety hazards (water, oil, chemical, machines) exist X Subtotal >> 0 1 4 6 0 Set in Order A place for everything and everything in it's place 1 Correct places for items are not obvious X 2 Items are not in their correct places X 3 Walkways, workstations, equipment locations are not indicated X 4 Items are not put away immediately after use X 5 Height and quantity limits are not obvious X Subtotal >> 0 1 4 6 0 Shine Cleaning, and looking for ways to keep it clean and organised 1 Floors,walls stairs, and surfaces are free of dirt, oil, and grease X 2 Equipment is not kept clean and free of dirt, oil, and grease X 3 Cleaning materials are not easily accessible X 4 Lines, labels, signs, etc are not clean and unbroken X 5 Other cleaning problems of any kind are present X Subtotal >> 0 2 4 0 0 Standardize Maintain and monitor the first three categories 1 Necessary information is not visible X 2 All standards are not known and visible X 3 Checklist don't exist for all cleaning and maintenance jobs X 4 All quantities and limits are not easily recognizable X 5 How many items can't be located in 30 seconds X Subtotal >> 0 1 4 6 0 Sustain Stick to the rules 1 How many workers understand the 5s principals X 2 How many times last week was daily 5s not performed X 3 Number of times that personal belongings are not neatly stored X 4 Number of times job aids are not available or up to date X 5 Number of times last week daily 5s inspection were not performed X Subtotal >> 0 1 0 6 8 Total >> 0 6 16 24 8 Grand Total 5S Score 54

Supporting Lean Tools for 5S:

Supporting Lean Tools for 5S Zone 1 Zone 3 Zone 4 Zone 2 Chores John Mark Sue Jim Pack Table Restocking X X X Supply Shelf Restocking X X X Handling Incompletes X Equipment Maintenance X File Organizing X X X X Visual Charts X X X Cleaning X X X X 1. Zone Chart 3 . Cross-training Matrix Before After 2 . ‘Before’ & ‘After’ Photos

PowerPoint Presentation:

Copyrights of all the pictures used in this presentation are held by their respective owners.

End of Preview:

End of Preview To download this entire PowerPoint presentation, please visit : Operational Excellence Consulting http://www.oeconsulting.com.sg

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