Problem Solving Tools & Technique by Allan Ung

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Presentation Description

Training presentation on how to apply the PDCA approach and basic quality tools to problem solving. To download this complete presentation, please go to: http://www.oeconsulting.com.sg

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PowerPoint Presentation:

© Operational Excellence Consulting. All rights reserved. Problem Solving Tools & Technique

Objectives:

Objectives Understand the principles and key concepts of problem solving Learn how to apply the PDCA approach and basic quality tools to problem solving Learn how to prepare an A3 storyboard Understand the roles of problem solving team Define the critical success factors for effective problem solving Copyrights of all the pictures used in this presentation are held by their respective owners.

Outline:

Outline Introduction to Problem Solving Concept of Problem Solving Teams Overview of Process Management PDCA Approach to Problem Solving Basic Problem Solving Tools Project Reporting Using A3 Storyboard 10 Common Mistakes Critical Success Factors NOTE: As this is a PREVIEW , only selected slides are shown. To download the complete presentation, please visit: http://oeconsulting.com.sg/Problem-Solving-Tools--and--Techniques.php

Inefficient Processes Create Waste:

Inefficient Processes Create Waste Waste Improve processes by eliminating waste!

Problem solving structure parallels the formal organizational structure:

Problem solving structure parallels the formal organizational structure Structure of a Company Structure of Problem Solving Activities Members Secretariat Facilitators Leaders Steering Committee

Problem Solving - Organizational Roles 2:

Problem Solving - Organizational Roles 2 Role Description Problem Solving Facilitator Is a manager or executive who motivates, helps, trains and guides Problem Solving leaders and members. Problem Solving Team Leader Guides and leads the Problem Solving team. Problem Solving Team Member Is a member w ho together with colleagues f orm the Problem Solving team.

Process Management:

Process Management Sustain Process Improve/Modify Process Yes No Use & Analysis of Information Key Performance Indicators Meet Targets & Goals? Customer Feedback Market Data Product/Service Performance Operational Results Supplier Quality Process

The PDCA Approach to Problem Solving:

The PDCA Approach to Problem Solving A systematic approach to problem solving Provides the framework for a team to carry out improvement

Eight Steps of Problem Solving:

Eight Steps of Problem Solving Select the Theme Plan the Schedule Grasp the Present Situation Establish the Target Analyze the Cause & Identify Corrective Action Implement Corrective Action Evaluate the Result Standardize & Follow-up PLAN ACT CHECK DO 1 2 3 4 5 6 7 8

Step 3: Grasp the Present Situation:

Step 3: Grasp the Present Situation Map out the process and identify problem areas State the problem Define scope of the project Define success measures (what is success?) Decide what data to collect and how to collect it Use appropriate tools for data collection and analysis (e.g. check sheet, Pareto chart, fishbone diagram) Compare actual versus desired performance

Where Are the Tools Used?:

Where Are the Tools Used? Phase Problem Solving Steps Applicable Tools Plan 1. Select the Theme Brainstorming / Matrix Diagram / Selection Criteria / Team Consensus 2. Plan the Schedule Gantt Chart 3. Grasp the Present Situation Data Collection / Flowcharting / Pie Chart / Check Sheet / Pareto Diagram / Bar Chart / Histogram 4. Set the Target Pareto Analysis / Conduct Experiments / Check Past Trends 5. Analyze the Cause & Identify Corrective Action Brainstorming / Cause & Effect Diagram / 5 Whys / Tree Diagram / Control Chart / Scatter Diagram / Alternative Solutions Do 6. Implement Corrective Action Arrow Diagram / Process Flowchart / Pictures / Diagrams Check 7. Evaluate the Result Collect New Data / Check Sheet / Pareto Comparison / Bar Chart Comparison / Radar Chart / Target Variance Act 8. Standardize & Follow Up In the standardization plan, document the new procedures. Display in notice board or website or conduct briefings. Show the follow-up actions to be taken.

Example 2: Cause and effect diagram used in solving the problem of “Late Payment of Invoices”:

Example 2: Cause and effect diagram used in solving the problem of “Late Payment of Invoices” Computer System Internal Mail System Staff Finance Policy Documentation Older System Downtime Excess Demand Access Limitations Low Priority Manual Sort Process New Maintenance Contractor Excess Demand Cost-Reduction Program One Pick-Up Daily Workspace Equipment Lost/Misplaced Mail Turnover Inexperienced Staff Manual Files Crowded Space Resigned No Limit Manager Missing Documentation Branch Offices Forward Payments Weekly Reorganization of Purchase Org. Centralized Payment Authorization Audit Recommendation for Tighter Control Missing Purchase Orders Maximize Cash Payment Delays Increased Workload Turnover Hiring Freeze Access Limitations Low Priority Morale Paycuts Overtime Reduced Productivity Deadlines Suspected root causes Legend Late Payment of Invoices

How to Construct a Cause & Effect Diagram:

How to Construct a Cause & Effect Diagram Develop and agree on a problem statement (effect) Brainstorm a list of possible causes; remove symptoms and solutions related to the stated effect Identify major categories of causes (e.g. Man, Machines, Material, Method, Measurement, Environment) Place each cause in a category (same cause can occur in several category) Ask “Why does this happen?” for each cause Design data collection strategy to verify and prioritize main causes

Relationship Between PDCA & The A3:

Relationship Between PDCA & The A3 Title/Theme Situation Analysis Countermeasures Implementation Follow up Targets Problem Solving Process A3 Problem Solving Report

10 Common Mistakes 1:

10 Common Mistakes 1 Project is not aligned to organization’s objectives Not agreeing on the goal or outcome Trying to “boil the ocean” Not utilizing the power of the Gemba Not measuring the performance metric

End of Preview:

To download t he complete presentatio n, please visit us at : http://oeconsulting.com.sg/Problem-Solving-Tools--and--Techniques.php Operational Excellence Consulting http://www.oeconsulting.com.sg End of Preview Copyrights of all the pictures used in this presentation are held by their respective owners.

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