logging in or signing up Quality Management: ISO9001 Awareness allanung Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 185 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: October 06, 2011 This Presentation is Public Favorites: 1 Presentation Description Quality Management: ISO9001 Awareness by Allan Ung, Operational Excellence Consulting. To download the complete presentation, please visit: http://www.oeconsulting.com.sg/TRAINING-PRESENTATIONS.p hp Comments Posting comment... Premium member Presentation Transcript ISO9001 Awareness: Copyrights of all the pictures used in this presentation are held by their respective owners. © Operational Excellence Consulting. All rights reserved. ISO9001 AwarenessObjectives: Objectives Provide background information on ISO 9000 Gain an overview of third party assessment process Gather useful tips on handling the audit sessionOutline: Outline Overview of ISO9000 ISO9000 Process Approach The Requirements (Clauses) Audit Approach Handling the Audit Session NOTE: As this is a PREVIEW , only a sample of slides are shown. To download the complete presentation, please visit: http://www.oeconsulting.com.sg/ISO9000-Awareness.phpHow Does ISO 9000 Work?: How Does ISO 9000 Work? Identifies what requirements you must meet Does not identify how you meet the requirements Every Quality System is unique Allows for flexibility Allows management to ‘stay in the driving seat’ISO 9000 Series: ISO 9000 Series ISO 9000 Quality Management Systems: Fundamentals and Vocabulary ISO 9001 Quality Management Systems: Requirements ISO 9004 Quality Management Systems: Guidelines for performance improvements Focus of this presentationWhy is a Quality Management System Important?: Why is a Quality Management System Important? Customer satisfaction Cost of poor performance Repeat business Increased profitability Increased effectiveness ConsistencyISO9000 Quality Management Model is Process-based: ISO9000 Quality Management Model is Process-based Value-adding activities Information flow Management Responsibility Resource Management Measurement, analysis, improvement Product Realization C U S T O M E R R E Q U I R E M E N T S S A T I S F A C T I O N Input Output Product/ service Continual improvement of the Quality Management System C U S T O M E RContinual Improvement: Continual Improvement Establish objectives & processes necessary to deliver results in accordance with customer requirements Monitor, measure, analyse & report results Improve process performance Implement the processesTypes of Quality Audits: Types of Quality Audits First party audit Internal audit (by your organization’s Quality department) Second party audit Your customer auditing your organization Third party audit A certification body auditing your organizationHow to Handle the Audit Session?: How to Handle the Audit Session? Do not panic Ask and clarify Admit obvious non-conformities Offer evidence and explain patiently Take note of improvement areas highlighted by the auditor Show internal audit report, when necessaryAuditee’s Conduct: Auditee’s Conduct Polite Professional Positive / Receptive Sincere Commitment Formal but not overly seriousEnd of Presentation: End of Presentation To download the complete presentation , please visit us at: http://www.oeconsulting.com.sg/ISO9000-Awareness.php Operational Excellence Consulting http://www.oeconsulting.com.sg Copyrights of all the pictures used in this presentation are held by their respective owners. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Quality Management: ISO9001 Awareness allanung Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 185 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: October 06, 2011 This Presentation is Public Favorites: 1 Presentation Description Quality Management: ISO9001 Awareness by Allan Ung, Operational Excellence Consulting. To download the complete presentation, please visit: http://www.oeconsulting.com.sg/TRAINING-PRESENTATIONS.p hp Comments Posting comment... Premium member Presentation Transcript ISO9001 Awareness: Copyrights of all the pictures used in this presentation are held by their respective owners. © Operational Excellence Consulting. All rights reserved. ISO9001 AwarenessObjectives: Objectives Provide background information on ISO 9000 Gain an overview of third party assessment process Gather useful tips on handling the audit sessionOutline: Outline Overview of ISO9000 ISO9000 Process Approach The Requirements (Clauses) Audit Approach Handling the Audit Session NOTE: As this is a PREVIEW , only a sample of slides are shown. To download the complete presentation, please visit: http://www.oeconsulting.com.sg/ISO9000-Awareness.phpHow Does ISO 9000 Work?: How Does ISO 9000 Work? Identifies what requirements you must meet Does not identify how you meet the requirements Every Quality System is unique Allows for flexibility Allows management to ‘stay in the driving seat’ISO 9000 Series: ISO 9000 Series ISO 9000 Quality Management Systems: Fundamentals and Vocabulary ISO 9001 Quality Management Systems: Requirements ISO 9004 Quality Management Systems: Guidelines for performance improvements Focus of this presentationWhy is a Quality Management System Important?: Why is a Quality Management System Important? Customer satisfaction Cost of poor performance Repeat business Increased profitability Increased effectiveness ConsistencyISO9000 Quality Management Model is Process-based: ISO9000 Quality Management Model is Process-based Value-adding activities Information flow Management Responsibility Resource Management Measurement, analysis, improvement Product Realization C U S T O M E R R E Q U I R E M E N T S S A T I S F A C T I O N Input Output Product/ service Continual improvement of the Quality Management System C U S T O M E RContinual Improvement: Continual Improvement Establish objectives & processes necessary to deliver results in accordance with customer requirements Monitor, measure, analyse & report results Improve process performance Implement the processesTypes of Quality Audits: Types of Quality Audits First party audit Internal audit (by your organization’s Quality department) Second party audit Your customer auditing your organization Third party audit A certification body auditing your organizationHow to Handle the Audit Session?: How to Handle the Audit Session? Do not panic Ask and clarify Admit obvious non-conformities Offer evidence and explain patiently Take note of improvement areas highlighted by the auditor Show internal audit report, when necessaryAuditee’s Conduct: Auditee’s Conduct Polite Professional Positive / Receptive Sincere Commitment Formal but not overly seriousEnd of Presentation: End of Presentation To download the complete presentation , please visit us at: http://www.oeconsulting.com.sg/ISO9000-Awareness.php Operational Excellence Consulting http://www.oeconsulting.com.sg Copyrights of all the pictures used in this presentation are held by their respective owners.