Planning & Implementing an Effective Staff Suggestion System: Planning & Implementing an Effective Staff Suggestion System Objectives: Objectives To understand the key elements of suggestion systems To explain how to plan and launch an effective suggestion system To define how to set up a management infrastructure to generate ideas, capture quality ideas, evaluate ideas and sustain a constant flow of ideas To explain how to develop employees to identify opportunities for improvement and write good quality ideas To define ways to recognize and reward participation Outline: Outline Contents 1 Introduction & Basic Concepts 2 Scope of Suggestions 3 Goals of a Suggestion System 4 Planning & Launching a Suggestion System 5 Roles & Responsibilities 6 The Suggestions Process 7 Evaluation & Award Systems 8 How to Develop Good Quality Suggestions 9 How to Sustain a Suggestion System Session 1: Session 1 Introduction & Basic Concepts What is a Suggestion System?: What is a Suggestion System? A formalized mechanism which encourages employees to contribute constructive ideas for improving the organization in which they work The overall aim is to gather, analyze and implement ideas in order to create results that have a positive impact on the business and/or deliver new value to customers Benefits of a Suggestion System: Benefits of a Suggestion System Improves one’s own work and the working environment Engages and empowers employees Creates ownership and trust Builds teamwork Enhances communication between employees and management Improves motivation and morale Promotes self-development Discovers hidden talents Improves customer satisfaction Improves profitability Suggestion System as a Cornerstone of Small-Group Activities: Suggestion System as a Cornerstone of Small-Group Activities Integration with Quality Circles: Integration with Quality Circles Group suggestion Ideas generated from brainstorming activities Award is shared with the group Integration with Corporate Initiatives: Integration with Corporate Initiatives Business Excellence Initiatives Safety Lean 5S SSS TQM others Six Sigma True Expert Is The Person Who Does The Job: True Expert Is The Person Who Does The Job "One has to assume first, that the individual human being at work knows better than anyone else what makes him or her more productive . . . even in routine work the only true expert is the person who does the job." ~ Peter Drucker Quantity of Ideas: Quantity of Ideas “The only way to have a good idea is to have a lot of ideas.” ~ Winston Churchill Two Approaches to Suggestion Systems: Two Approaches to Suggestion Systems Traditional approach Cash for your ideas Innovative, big ideas Low participation Participative approach Let us improve the way we work Continuous improvement through implemented proposals High participation Culture Change 1: Culture Change 1 From a complaining workforce to a thinking workforce Culture Change 2: Culture Change 2 From making suggestions for other departments/functions to implement to job-oriented suggestions The Suggestions Cycle: The Suggestions Cycle Source: Kaizen Teian 1 - Developing Systems for Continuous Improvement Through Employee Suggestions Session 2: Session 2 Scope of Suggestions Scope of Suggestions: Scope of Suggestions Acceptable suggestions Improvement in one’s own work and the working environment Savings in energy, labor, materials and other resources Improvement of processes/practices Improvement on tools, jogs and equipment Improvement in safety Methods of increasing production Prevention of waste Elimination or simplification of records, data, materials or documents Improvement in quality of products/services Ideas for new products/services Customer retention and satisfaction Scope of Suggestions: Scope of Suggestions Unacceptable suggestions (out of scope) Company policy Compensation and benefits Complaints or criticisms Disputes or grievances Jobs carried out under supervisor’s specific instructions Ideas for improvement derived from one’s duties as a committee member or from meetings Who Can Submit Suggestions?: Who Can Submit Suggestions? Individual Staff Manager Group Means For Suggestions: Means For Suggestions Suggestion boxes in common areas, e.g. lunchroom Online submission system Emails Intranet In-house voicemail box Regular meeting designated to hear suggestions Session 3: Session 3 Goals of a Suggestion System Goals of a Suggestion System: Goals of a Suggestion System Tangible & Intangible Results Development & Activation of the Organizational Structure Improvement of Performance on the Job Effects Participation Development of Skills 1 3 2 Source: Kaizen Teian 1 - Developing Systems for Continuous Improvement Through Employee Suggestions Suggestions to Improve Sales & Reduce Costs: Suggestions to Improve Sales & Reduce Costs Creating Profit Intangible results Tangible results Striving for pleasant working environment Sales Improving service Improving image Diversification of products and services Safety Increased efficiency of production Elimination of poor quality Eliminating overwork, waste and inconsistency Cost Continuous Improvement Source: Kaizen Teian 1 – Developing Systems for Continuous Improvement Through Employee Suggestions End of Preview: To download t he complete presentation… visit our website at : http://www.oeconsulting.com.sg/TRAINING-PRESENTATIONS.php Operational Excellence Consulting http://www.oeconsulting.com.sg End of Preview Copyrights of all the pictures used in this presentation are held by their respective owners.