Staff Suggestion System by Allan Ung,Operational Excellence Consulting


Presentation Description

In this training presentation, you will learn how to define the characteristics of a successful staff suggestion system and establish an infrastructure to implement and sustain an employee suggestion system that provides a constant flow of quality ideas. To download this complete presentation, please go to:


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PowerPoint Presentation: 

Planning & Implementing an Effective Staff Suggestion System © Operational Excellence Consulting. All rights reserved.


Objectives To understand the key elements of suggestion systems To explain how to plan and launch an effective suggestion system To define how to set up a management infrastructure to generate ideas, capture quality ideas, evaluate ideas and sustain a constant flow of ideas To explain how to develop employees to identify opportunities for improvement and write good quality ideas To define ways to recognize and reward participation


Outline NOTE: As this is a PREVIEW , only selected slides are shown. To download the complete presentation, please visit: http://

What is a Suggestion System?: 

What is a Suggestion System? A formalized mechanism which encourages employees to contribute constructive ideas for improving the organization in which they work The overall aim is to gather, analyze and implement ideas in order to create results that have a positive impact on the business and/or deliver new value to customers

Benefits of a Suggestion System: 

Benefits of a Suggestion System Improves one’s own work and the working environment Engages and empowers employees Creates ownership and trust Builds teamwork Enhances communication between employees and management Improves motivation and morale Promotes self-development Discovers hidden talents Improves customer satisfaction Improves profitability

Quantity of Ideas: 

Quantity of Ideas “The only way to have a good idea is to have a lot of ideas.” ~ Winston Churchill

Two Approaches to Suggestion Systems: 

Two Approaches to Suggestion Systems Traditional approach Cash for your ideas Innovative, big ideas Low participation Participative approach Let us improve the way we work Continuous improvement through implemented proposals High participation

Culture Change 1: 

Culture Change 1 From a complaining workforce to a thinking workforce

The Suggestions Cycle: 

The Suggestions Cycle Source: Kaizen Teian 1 - Developing Systems for Continuous Improvement Through Employee Suggestions

Scope of Suggestions: 

Scope of Suggestions Unacceptable suggestions (out of scope) Company policy Compensation and benefits Complaints or criticisms Disputes or grievances Jobs carried out under supervisor’s specific instructions Ideas for improvement derived from one’s duties as a committee member or from meetings

Goals of a Suggestion System: 

Goals of a Suggestion System Tangible & Intangible Results Development & Activation of the Organizational Structure Improvement of Performance on the Job Effects Participation Development of Skills 1 3 2 Source: Kaizen Teian 1 - Developing Systems for Continuous Improvement Through Employee Suggestions

Suggestions to Improve Sales & Reduce Costs: 

Suggestions to Improve Sales & Reduce Costs Creating Profit Intangible results Tangible results Striving for pleasant working environment Sales Improving service Improving image Diversification of products and services Safety Increased efficiency of production Elimination of poor quality Eliminating overwork, waste and inconsistency Cost Continuous Improvement Source: Kaizen Teian 1 – Developing Systems for Continuous Improvement Through Employee Suggestions

Role of Suggestion System Committee: 

Role of Suggestion System Committee Organize and set up the Suggestion System policy Formulate policies and procedures Communicate procedures to all department representatives and employees Evaluate and make final decision in granting awards for acceptable suggestions Monitor progress of contributions of suggestion by each department Report and brief management on progress of Suggestion System Obtain funds from management Hold periodic meetings to discuss and review progress of Suggestion System and solve problems brought up by department representatives

Evaluation System 2: 

Evaluation System 2 Evaluation Criteria Scale of Criteria / Scores Effectiveness (50%) Extremely effective Fairly effective Somewhat effective Minimally effective 50 ~ 36 35 ~ 21 20 ~ 11 10 ~ 5 ~ 0 Applicability (10%) Immediately applicable Preparation needed Consideration needed Further reconsideration needed for potential future application 10 ~ 9 8 ~ 6 5 ~ 4 3 ~ 0 Originality (20%) Highly original / Excellent idea Fairly original / Very good idea Partially borrowed idea but good Unoriginal / Shallow idea 20 ~ 16 15 ~ 11 10 ~ 6 5 ~ 3 ~ 0 Effort (20%) Maximum effort Considerable effort Small effort Minimal effort 20 ~ 16 15 ~ 11 10 ~ 6 5 ~ 3 ~ 0 An Example:

Guidelines for Evaluating Suggestions 3: 

Guidelines for Evaluating Suggestions 3 As a general rule, suggestions should be evaluated and returned within one month of submission Priority for evaluation should be given to suggestions received from other business units/departments

Award System 2: 

Award System 2 Class Score Award ($ USD) 1 90 ~ 100 200 2 79 ~ 89 150 3 69 ~ 78 100 4 59 ~ 68 60 5 50 ~ 58 40 6 43 ~ 49 30 7 37 ~ 42 15 8 31 ~ 36 10 Honorable Mention 21 ~ 30 2 Unqualified Below 21 - An Example:

Characteristics of a Good Quality Suggestion: 

Characteristics of a Good Quality Suggestion What Constitute A Good Suggestion? Description Logical The idea makes logical sense Radical The idea is original and surpasses ordinary ways of thinking Practical The suggestion is applicable and effective in producing beneficial results

Techniques for Developing Creativity: 

Techniques for Developing Creativity Listing Faults Listing Wishes Listing Characteristics The Gordon Method The Checklist Method

Techniques for Developing Creativity: Assessment of Ideas: 

Techniques for Developing Creativity: Assessment of Ideas Categorize the various ideas derived from brainstorming into one of the 4 boxes A - Put into practice immediately B - Make maximum efforts to put the idea into practice C - Reconsider applicability (idea may be abandoned) D - Abandon the idea (idea is worthless)

5W’s & 3H’s: 

5W’s & 3H’s 5W’s & 3H’s Description Why (aim, purpose) Why is it necessary? What (content, range) What is the purpose? Where (place , department in charge) Where is it most appropriate? When (period, date, time) When its it most effective? Who (person responsible) Who is most qualified? How (method, system) How can it be improved? How much (cost, labor) How much can we save on cost? How many (quantity, percentage) How many are appropriate?

How to Formulate a Good Quality Suggestion: 

How to Formulate a Good Quality Suggestion Are there any irrationalities? (Find out exactly where) What are the circumstances? (Get the facts) Why doesn’t it work? (Find out the reason) How could it be done more easily, quickly, cheaply or accurately? (Think up ideas) Is it feasible? Would it be effective? (Work out the best method) Decide on a final written version (Explain the idea fully and clearly) Put into practice all that is within your capacity

Examples of Ideas for Improvement 1: 

Examples of Ideas for Improvement 1 Upgrade and stabilize product quality Raise yield rate (prevent defects) Improve transport, storage and packaging Economize by substituting materials Improve handling of materials Utilize reject products and scrap Products & Materials

Examples of Ideas for Improvement 2: 

Examples of Ideas for Improvement 2 Improve automation of machines and facilities Improve operations and machines layout Prevent breakdown of machines, tools and facilities. Increase durability. Utilize machinery, jigs and tools where manual operations are dispensable Economize on electricity, gas petroleum, water and other energy resources Machinery, Facilities, Jigs & Fixtures

PowerPoint Presentation: 

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End of Preview: 

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