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Slide1 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS ASIAN PACIFIC AMERICAN OFFICERS COMMITTEE Videoconference June 20, 2007 SLIDE 1


Slide2 : COMMISSIONED CORPS U.S. PUBLIC HEALTH SERVICE UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS CAPT James E. Knoben (Ret.) CDR Alice Knoben MARCH, 2007 SLIDE 2


Slide3 : U.S. PUBLIC HEALTH SERVICE WORLD CLASS National Asset Renowned Heritage Service Tradition Professional Excellence Integrity-Responsible Vital Mission Public Health Leadership Global Impact Protecting, Promoting, and Advancing Public Health C O R P S V A L U E S SLIDE 3


Slide4 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS Does knowledge of military protocol and service etiquette have importance for Commissioned Officers? You are an officer of the USPHS You are an official representative of the USPHS Your actions directly reflect upon the U.S. Public Health Service Interoperability with other uniformed personnel and health diplomacy requires such knowledge YES!! SLIDE 4


Slide5 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS WHAT DO YOU THINK? The perception of your “upbringing,” professional competence, and the organization you represent is influenced by your behavior, comportment, dress— i.e., your knowledge and observance of protocol and service standards Never go to a doctor whose office plants have died Erma Bombeck Your airplane tray table is stained and dirty—what does that suggest about the plane’s mechanical condition? SLIDE 5


Slide6 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS MODULES I. SERVICE HERITAGE II. OFFICERSHIP BASICS & MILITARY PROTOCOL III. SPECIAL DUTY IV. COMMUNICATIONS V. CEREMONIAL/SOCIAL SLIDE 6


Slide7 : PROTOCOL & TRADITION Uniformed services place great emphasis on the observance of protocol and tradition Protocol includes military courtesies and customs that show respect for others; courtesies and customs foster good human relationships Courtesy – considerate behavior Custom – an act or ceremony consistently followed by service members Tradition represents accumulated experiences of the services and its members, passed forward SLIDE 7


Slide8 : COURTESIES/CUSTOMS Navy and PHS Examples Courtesies, Honors National Colors Position of Honor Quarterdeck Honors Salutes Sounding of Bells, Taps Ceremonies & Social Customs Awards, Promotion, Retirement, Funeral Change of Command/CPO Dining-Out Official Dinners and Receptions SLIDE 8


Slide9 : HERITAGE Uniformed Service heritage has many facets: Experiences relating to the institution or environment in which it operates Historical Record of the institution in carrying out its mission Individual or Group Feats of noteworthy heroism and accomplishment Heritage includes protocol and tradition that impart esprit de corps and pride in being a member of the uniformed service SLIDE 9


Slide10 : HERITAGE Protocol and Tradition Enrich an officer’s professional career Heritage A foundation and an inspiration for present-day service members to meet challenges with resolve SLIDE 10


Slide11 : HERITAGE 1798 Passage of the Act for the Relief of Sick and Disabled Seamen, which set up the marine hospital system that evolved into the PHS 1889 Passage of the Act to Regulate Appointments in the Marine Hospital Service of the United States, which formalized the Commissioned Corps Important Historical Dates SLIDE 11


Slide12 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS MODULES I. SERVICE HERITAGE II. OFFICERSHIP BASICS & MILITARY PROTOCOL III. SPECIAL DUTY IV. COMMUNICATIONS V. CEREMONIAL/SOCIAL SLIDE 12


Slide13 : OFFICERSHIP A blend of leadership, management and professionalism, with an expectation that officers: Use professional judgment Possess moral fiber and values Understand the relationship of the Corps and its role in service to society SLIDE 13


Slide14 : OFFICERSHIP Characteristics of PHS officership include the following: Competence as a Technical Expert and Professional Officer Knowledge, skills, and expertise as a Public Health Professional Practice of Core Values LEADERSHIP, SERVICE, INTEGRITY, EXCELLENCE Commitment to a Common Mission Ability as a Leader and Manager SLIDE 14


Slide15 : MILITARY PROTOCOL I. TITLES OF RANK/POSITION II. COMING TO ATTENTION III. FLAG ETTIQUETTE IV. MILITARY FUNERAL V. POSITION OF HONOR VI. SALUTING SLIDE 15


Slide16 : MILITARY PROTOCOL TITLES OF RANK SLIDE 16


Slide17 : MILITARY PROTOCOL TITLES OF RANK SLIDE 17


Slide18 : MILITARY PROTOCOL TITLES OF RANK Rank always precedes an officer’s surname U.S. COAST GUARD, NAVY, NOAA, PHS In conversation and greetings: Coast Guard, Navy officers below commander may be addressed as “Mr./Ms. (surname)” All commanders (LCDR, CDR) are addressed “Commander” All admirals (Rear, Vice, Admiral, Fleet) are addressed “Admiral” SLIDE 18


Slide19 : MILITARY PROTOCOL TITLES OF RANK Rank always precedes an officer’s surname U.S. AIR FORCE, ARMY, MARINE CORPS In conversation and greetings: All lieutenants (First, Second) are addressed “Lieutenant” All colonels (Lt. Col., Col.) are addressed “Colonel” All generals (Brig., Maj., Lt., General) are addressed “General” SLIDE 19


Slide20 : MILITARY PROTOCOL TITLES OF POSITION “Sir”/“Ma’am” are proper forms of address for a senior officer The officer who commands a ship is addressed “Captain” regardless of rank The commander of an Army, Air Force, or Marine Corps unit may be referred to as “the Commander” or “the Commanding Officer” Other important positional titles may be used in place of rank; for example, Surgeon General (surname) Descriptive position titles may be used in place of rank; for example, dentists and physicians may be addressed “Doctor” and clergy as “Chaplain,” regardless of rank SLIDE 20


Slide21 : MILITARY PROTOCOL COMING TO ATTENTION • When called to attention by the officer in charge • When rendering a salute Do not stop and come to attention when approaching, or being approached by, other uniformed personnel • When the National Anthem is played indoors Note that uniformed personnel do not salute • When the Pledge of Allegiance is recited indoors Note that uniformed personnel do not salute do not recite the Pledge do not place the right hand over their heart • When an officer of superior rank enters a room and the command “Attention” or “Attention on Deck” is given SLIDE 21


Slide22 : MILITARY PROTOCOL FLAG ETIQUETTE The terms flag, color, standard, or ensign may be used to designate the national flag Raising and Lowering the Flag Morning Colors and Evening Colors (Navy) Reveille and Retreat (Army, Air Force) - daily ceremony - flag is displayed only between sunrise and sunset, unless illuminated - flag is raised briskly and lowered ceremoniously - uniformed personnel come to attention and hold a salute until the last note of music or bugle call, or flag is removed from halyard, whichever is longer SLIDE 22


Slide23 : MILITARY PROTOCOL FLAG ETIQUETTE Displaying the U.S. Flag - Indoors With other flags, the U.S. flag is placed in the position of honor: the flag’s own right (observer’s left) - all other flags arranged to the left in decreasing order of precedence (organizational, then admiral) - no other flag is displayed above the U.S. flag - for receptions and dinners, a flag line is used - for a podium, U.S. flag to right of the staging area, other flags to left of the speaker SLIDE 23


Slide24 : MILITARY PROTOCOL FLAG ETIQUETTE Displaying the U.S. Flag - Indoors With other flags, the U.S. flag is placed in the position of honor: the flag’s own right (observer’s left) - among several flags on staffs, U.S. flag is centered and staff placed vertically at the highest point - when displayed flat against a wall (indoor or outdoor) the flag’s union (stars) is positioned at the top and to the flag’s own right SLIDE 24


Slide25 : MILITARY PROTOCOL FLAG ETIQUETTE Displaying the U.S. Flag - Outdoors With other flags, the U.S. flag is placed in the position of honor: the flag’s own right (observer’s left) - no other flag may be larger in size, nor displayed higher than the U.S. flag - U.S. flag is first to be raised and last to be lowered - when flown on the same pole, U.S. flag is positioned at the top - when flown with flags of other nations, each flag is same size, displayed on a separate pole of the same height, and all are raised and lowered simultaneously - when displayed on a car, U.S. flag is affixed to the front right SLIDE 25


Slide26 : MILITARY PROTOCOL FLAG ETIQUETTE The U.S. Flag in Mourning Only the President or a state governor can order the U.S. flag be lowered to half-staff (half-mast in Navy) - the flag is first hoisted to peak for an instant, then lowered to one-half the distance between top and bottom of staff - the flag is again raised to peak, before being lowered for the day - on Memorial Day, the flag is displayed at half-staff until noon, at which time it is raised to full staff When used to cover a casket - union is positioned at the head, over left shoulder - flag should not touch ground - flag is not lowered into the grave SLIDE 26


Slide27 : MILITARY PROTOCOL FLAG ETIQUETTE Folding the U.S. Flag Step 1. Two persons hold flag parallel to the ground, waist-high, and fold the lower striped half of flag over the blue field of stars Step 2. Fold flag again lengthwise —begin with the folded edge and bring it up to meet the open edges, with the blue field on the outside SLIDE 27


Slide28 : MILITARY PROTOCOL FLAG ETIQUETTE Folding the U.S. Flag Step 3. Start a triangular fold by bringing the striped corner of folded edge to meet the open edge of the flag; then, turn the outer point inward, parallel with the open edge, to form a second triangle; the triangular folding is continued until only the blue field is visible Step 4. Fold down the square into a triangle and tuck inside the folds SLIDE 28


Slide29 : MILITARY PROTOCOL MILITARY FUNERAL Elements of the Ceremony • Officer-in-charge • Uniformed body bearers (casket team) • Honorary pallbearers (up to eight) • Firing detail and bugler • Ceremonial folding and presentation of U.S. flag Sequence of Events - Immediate family, relatives and friends of deceased are seated on the right side (facing front), before the casket is carried into the chapel - Honorary pallbearers form two facing ranks in front of chapel before hearse arrives - Upon arrival, the honorary pallbearers salute when body bearers carry casket, foot end first, into the chapel SLIDE 29


Slide30 : MILITARY PROTOCOL MILITARY FUNERAL SLIDE 30


Slide31 : MILITARY PROTOCOL MILITARY FUNERAL Sequence of Events - After the chapel service, the reverse order is followed - At grave site, the casket is placed over grave and the casket team holds flag, stretched out and level, waist high, over casket throughout the service - After committal service is ready by chaplain, the OIC presents arms to initiate three rifle volleys; then, bugler sounds Taps - Casket team folds flag; lead bearer passes flag to OIC, salutes, and team departs - OIC or chaplain presents flag to the family: “On behalf of a grateful Nation and a proud Public Health Service, I present this flag to you in recognition of your (relationship)’s years of honorable and faithful service to his/her Country” The presenter then steps back one pace and salutes SLIDE 31


Slide32 : MILITARY PROTOCOL MILITARY FUNERAL Military Salutes All uniformed personnel attending in their individual capacity render the hand salute, as follows - when the caisson or hearse arrives at the cemetery - whenever the casket is moved - while the casket is lowered into the grave - during the firing volley - during the sounding of Taps Casket team members do not salute, except as noted, during the ceremony SLIDE 32


Slide33 : MILITARY PROTOCOL POSITION OF HONOR ALWAYS TO THE RIGHT • Automobile – Right Rear Seat - Junior officer enters right rear door first, slides to left side, and is last to disembark - Safety permitting, junior officer opens and closes right rear door for senior, then enters left rear door - If three officers in rear seat, junior sits in middle or moves to front passenger seat • Chair - Right of the chairperson, host, or center podium - Most desirable seats in all settings • Walking - Right side SLIDE 33


Slide34 : MILITARY PROTOCOL SALUTING A gesture of greeting and respect among service personnel, the salute is rendered to all commissioned and warrant officers, the President of the U.S., senior government officials of the U.S., a Medal of Honor recipient, and officers of friendly foreign countries SLIDE 34


Slide35 : MILITARY PROTOCOL SALUTING • Forms of Salute - Hand salute - Rifle salute (under arms) - Saber/sword salute - Cannon salute • Basics - Salute is initiated by enlisted or junior officer and held until after return salute by senior officer - Head and eyes are turned to person being saluted or to the colors - If standing, junior salutes from position of attention - If walking, initiate salute in sufficient time to allow response by senior officer (between 6-30 paces) - Courtesy to accompany salute with a verbal greeting SLIDE 35


Slide36 : MILITARY PROTOCOL SALUTING • How to Salute - Raise right hand smartly - Join and extend fingers - Palm down and slightly turned toward face - Tip of forefinger/middle finger touches right front corner of headdress - If a nonbilled cap, touch forehead to right of eye - Upper arm horizontal - Elbow slightly forward - Forearm at an angle - Hand and wrist straight - Hand is dropped smartly to position of attention Incorrect Correct SLIDE 36


Slide37 : MILITARY PROTOCOL SALUTING • When to Salute Only when covered, outdoors - When approaching a senior officer in uniform - When saluted by junior officers or enlisted personnel - When given a rifle salute (e.g., military installation) - When passing a senior officer walking in the same direction (“By your leave, sir/ma’am”) - During “Honors” (morning and evening colors), and playing of National Anthem, the bugle call “To the Colors,” “Hail to the Chief,” foreign national anthem - During recitation of Pledge of Allegiance - To national color, holding salute 6 paces before and after it passes, or before and after passing it - When flag rank officers in official vehicles pass by - On ceremonial occasions (e.g., command change) SLIDE 37


Slide38 : MILITARY PROTOCOL SALUTING • When to Salute – Ships - When boarding, stop at top of gangway, turn toward stern and salute national ensign - After saluting national ensign, face and salute the officer of the deck (“Sir/ma’am, I request permission to come aboard”) - When disembarking, reverse order (OOD, ensign) • When Not to Salute - When uncovered (without headgear) - When officers of equal rank approach each other (optional salute) - When impractical (e.g., carrying items in both hands) - When in public places (e.g., sporting events) and on public conveyances, where inappropriate - When either subordinate or senior is in civilian attire SLIDE 38


Slide39 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS MODULES I. SERVICE HERITAGE II. OFFICERSHIP BASICS & MILITARY PROTOCOL III. SPECIAL DUTY IV. COMMUNICATIONS V. CEREMONIAL/SOCIAL SLIDE 39


Slide40 : SPECIAL DUTY I. ESCORT OFFICER II. HONOR CADRE III. MENTOR IV. MUSIC ENSEMBLE V. RECRUITER SLIDE 40


Slide41 : ESCORT OFFICER I. DEFINITIONS II. AIGUILLETTE III. PERSONAL QUALITIES IV. BASICS V. ADVANCE WORK VI. ARRIVAL OF PRINCIPAL VII. PROTOCOL VIII. POINT OF CONTACT SLIDE 41


Slide42 : ESCORT OFFICER DEFINITIONS • Aide-de-Camp (French: camp assistant) An officer who is a fulltime confidential assistant to an officer of flag rank • Escort Officer An officer who is temporarily assigned to a flag officer or dignitary (“the principal” or “distinguished visitor”) • Protocol Officer A person, officer or civilian, who provides fulltime management and support service to a command officer or high ranking government official; this person represents the officer/official and command, and is not a personal assistant SLIDE 42


Slide43 : ESCORT OFFICER AIGUILLETTE Escort officers may wear an aiguillette only while serving in an official capacity as an aide to flag officer The number of loops corres- pond to the principal’s rank: Aide to Admiral………..4 loops Aide to Vice Admiral….3 loops Aide to Rear Admiral....2 loops There are two types: Service Aiguillette Dress Aiguillette – for official ceremonies, social events SLIDE 43


Slide44 : ESCORT OFFICER PERSONAL QUALITIES • Knowledgeable Familiar with uniformed service courtesies, customs, protocol, and social etiquette • Self-Reliant Must be resourceful, and able to organize, prioritize, and carry out a myriad of tasks competently and with good judgment • Interpersonal Abilities Should have good verbal and written communication skills, and be adept at dealing appropriately and with integrity with people at all levels • Military Bearing Must have exemplary military appearance and bearing SLIDE 44


Slide45 : ESCORT OFFICER BASICS • Always be thoroughly prepared before meeting the principal • Always be well groomed, wear a well-fitted, clean and pressed uniform • Always be on time and earlier if possible • Always practice military courtesy, adhere to official protocol, and maintain a formal military bearing while in public view • Always remember that you must subordinate your desires to the needs of the principal SLIDE 45


Slide46 : ESCORT OFFICER ADVANCE WORK • Upon notification, obtain the principal’s itinerary and travel information well in advance • Confirm reservations-flight, car, hotel, restaurant • Review the schedule of events and locations with the Point of Contact and/or local event coordinator - Visit event location and identify parking area - Determine entrance and exit - Know where proceedings will be staged - Learn who will be the official greeters - Determine seating arrangement - Ensure schedule allows for meet and greet, photo ops, coffee breaks, meals, rest periods, transport - Confirm dress required for all scheduled activities SLIDE 46


Slide47 : ESCORT OFFICER ARRIVAL OF PRINCIPAL • A full sized vehicle should be used • Check with terminal security to position car nearby • Be waiting at the arrival gate at least 15 minutes early • Greet and introduce yourself to the principal “Good morning (afternoon, evening) Admiral Williams. I am (rank, first and last name) and I will be your escort officer during your visit.” - Assist with luggage - Open and close the car’s right rear door for principal; if not driving, enter right rear first (safety permitting, enter left rear door) - Give a brief description of the day’s itinerary, and provide a folder with itinerary, names, contact info. SLIDE 47


Slide48 : ESCORT OFFICER PROTOCOL • Always address principal with rank/title • When walking, stay to left and ½ pace behind principal • Carry any materials needed by principal • Position yourself at a distance from principal, but near enough to support the principal when needed • Be prepared to move people along so no one monopolizes principal’s time • Be prepared to call “Attention on Deck” when proper • Observe military protocol - Junior officer allows senior to initiate handshake - Junior officer rides/sits/stands/walks on senior’s left SLIDE 48


Slide49 : UNIFORMED SERVICE PROTOCOL FOR PHS OFFICERS MODULES I. SERVICE HERITAGE II. OFFICERSHIP BASICS & MILITARY PROTOCOL III. SPECIAL DUTY IV. COMMUNICATIONS V. CEREMONIAL/SOCIAL SLIDE 49


Slide50 : COMMUNICATIONS I. BUSINESS CARDS II. CALLS AND CARDS III. CORRESPONDENCE IV. TELECOMMUNICATIONS SLIDE 50


Slide51 : BUSINESS CARDS PHS Officers should consider a Business Card • Purpose - To provide professional and uniformed service identification and contact information - As a cover attachment to official documents • Specifications - Standard size of 3½ by 2 inches - Conservative by design • Format - Upper Corner(s): Institutional and/or PHS logo - First Line, Centered: Officer’s name and academic degree, or Rank and name (no trailing credentials) - Note that honorifics (Dr., Mr., Ms.) are not used on business cards, in contrast to social cards SLIDE 51


Slide52 : BUSINESS CARDS FDA Logo Name and Credential Rank Position Title Contact Information Meredith E. Ford, Ph.D. Captain, U.S. Public Health Service Director, Division of Drug Information Tel: (301) 555-1000 FOOD AND DRUG ADMINISTRATION Fax: (301) 555-2000 5600 FISHERS LANE, ROOM 10-30 JFORD@FDA.HHS.GOV ROCKVILLE, MD 20857 UNITED STATES PUBLIC HEALTH SERVICE DEPT. OF HEALTH & HUMAN SERVICES RADM PAUL TEMPLETON Chief, International Operations Room 815H (202) 555-1000, Office 200 Independence Avenue, SW (202) 555-5000, 24-Hour Washington, DC 20201 (202) 555-2000, Facsimile HHS and PHS Logos Rank and Name Position Title Contact Information SLIDE 52