HelpDesk & Customer Support Magento Extension


Presentation Description

This plugin offers advance helpdesk and Magento ticketing solutions. It enforces a standard workflow within any organization to resolve customer’s complaints. Create and manage departments, priorities, auto-responders and much more. Read more at


Presentation Transcript

HelpDesk & Customer Support Magento Plugin:

HelpDesk & Customer Support Magento Plugin FMEextensions

Why Should You Buy It?:

2 Why Should You Buy It? It enforces a standard workflow for customers’ complaint resolution Support Tickets are kept in database which is easy to track Tickets are assigned to specific departments Helpdesk History is maintained Streamlined channel for agent to customer communication Automatic status notifications, auto responders etc. To provide outclass customer service It removes language barriers Continued…

Why Should You Buy It?:

3 Why Should You Buy It? 9. Tickets are handled by their priority and status 10. Includes built-in knowledge base section for customers and agents 11. Standard reporting and analyses tools to measure the performance 12. Web-based interface, accessable from anywhere 13. Integrated with customer accounts. And much more….

Download & Install:

4 Download & Install To download and install ticketing system, click on below link. Once you have downloaded the plug-in, it includes detailed instructions on installation and usage. Help Desk Magento Module


5 Configuration Magento Customer Support Extension Configuration Configure Alerts and Notices Create and Manage Departments Create Ticket Priorities Manage Tickets Learn how to configure: Read Step by Step


6 Backend

Tickets Status:

7 Tickets Status

Configurable Autoresponders:

8 Configurable Autoresponders

Create Custom Ticket Priorities:

9 Create Custom Ticket Priorities

Create & Manage Departments:

10 Create & Manage Departments


11 Configuration


12 Configuration


13 Front-end

User Accounts:

14 User Accounts

Thank you:

15 Thank you If you have found this useful, please like us on Facebook

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