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Book review session on..:

Book review session on.. By: N.Govardan (19051) Anirudh (19006) Niharika (19021) P.Ajay (19036)

About the author:

About the author Bud bilanich is a consultant, author and speaker. He has spent more than 25 years helping organizations and people become more effective. He is a cyclist, rugby player. He lives in Denver.

About the book:

About the book The author believes that there is a set of simple yet universal principles that, when applied rigorously and consistently, lead to organizational high performance, and put those in this book.

Story and the characters:

Story and the characters Brennan CEO of diamond Helen COO of diamond Patricia A journalist Patricia is a journalist who came to know about the “diamond’s success in short period of time”, and the secrets of success.

CONTENTS:

CONTENTS Introducing the 4 secrets Clarity Commitment execution Relationships The end…..and a new beginning

Slide 6:

clarity commitment execution relationships 4 secrets

Slide 7:

Introducing the 4 secrets

INTRODUCING THE 4 SECRETS…….…:

INTRODUCING THE 4 SECRETS…….… Brennan has always been a student of organizations. He brought his ideas about how effective organizations work to diamond and put them to work . Patricia asked about those successful factors which have taken the diamond to top place. After getting the reply the journalist got disappointed.

INTRODUCING THE 4 SECRETS………..:

INTRODUCING THE 4 SECRETS……….. Patricia-“I thought I was going to be looking at the basis of diamond’s success. These ideas seem to be common sense and pretty simple.” Brennan- “people tend to over complicate things. running a business is not easy, but yet there simple basic ideas can improve your business.” And he continues to explain about those 4.

INTRODUCING THE 4 SECRETS……….:

INTRODUCING THE 4 SECRETS………. CLARITY: you have to be clear who are you?? and where are you going??... COMMITMENT: you’ve got to make sure that everyone in the company is committed to the company and where its going… EXECUTION: “no matter how good your plans are, and how committed your people, you have execute to be successful…

1.INTRODUCING THE 4 SECRETS……..:

1.INTRODUCING THE 4 SECRETS…….. And finally…. 4. RELATIONSHIPS: “no business exists in a vacuum we have build solid, mutually beneficial relationships with important outside groups.

Slide 12:

clarity

Clarity………:

Clarity……… MISSION AS A MAP: Brennan asked Patricia to read the diamond’s mission. Patricia- “this mission doesn’t seems all that different from mission statements I’ve seen at other companies. If its not unique how it can be so critical to your success”

Clarity………:

Clarity……… Brennan - “we actually use it to run business, surprisingly few companies use their mission to actually guide their business.” “At diamond we use our mission to help us create a sense of clarity for everyone who works here” “well clarity starts with our mission”

Clarity………:

Clarity……… Charting the course: At first executive meeting: brennan handed out a set of sticky to every one around the table to answer the question why is diamond is in business??. he looked at answers: “10 diff people 10 diff answers then how can we expect 15000 people to know??”

Some more points under diamond’s “clarity”:

Some more points under diamond’s “clarity” Annual business plan Guiding principles:1.respect for individual 2.Integrity 3.nimbleness 4.service

Clarity on “clarity” (summary of CLARITY) :

Clarity on “clarity” (summary of CLARITY) Mission is a statement helps to make strategic decisions. Diamond’s employees use the business plans as a guide when they are setting annual objectives. And guiding principles for day to day decision making.

Slide 18:

commitment

Slide 19:

Commitment unlocks the doors of imagination ,allows vision and gives us the “right stuff” to turn our dreams onto reality. James womack

Slide 20:

FINDING “DIAMONDS IN THE ROUGH” Arriving early Promising candidates Eagerness Diversity of thinking

Slide 21:

BUILDING COMMITMENT FROM DAY ONE Orientation as commitment building tool. Orientation sessions- Explain benefits Diamond’s history and guiding principles Workshops Case studies Training programs EXPLAIN BENEFITS ENVOLVE MORE AND MORE PEOPLE

Slide 22:

BUILDING COMMITMENT THROUGH LEARNING Learning is one of the way in which we build commitment. Learning centre- Time management Stress management Software skills Relationship building Trust and openness are the keys to our success

Slide 23:

REWARDING COMMITMENT Enhance bottom line by rewarding people Diamond people get two type of rewards:- Salary increase stock options Attract top talent Performance appraisal

Slide 24:

Rewarding commitment continued…….. Meaningful conversations Two important jobs are:- Reinforcing high performance and appropriate behaviour . Redirecting low performance and inappropriate behaviour .

Slide 25:

execution

THE SPIRIT OF OPERATIONAL EXCELLENCE:

THE SPIRIT OF OPERATIONAL EXCELLENCE SKILL FULL EXECUTION OF THE THINGS THAT MATTERS =

STRATEGIC METRICS FOR EXECUTION:

STRATEGIC METRICS FOR EXECUTION PLANNING & CONTROLLING IS THE

METRICS OF SUCCESS:

METRICS OF SUCCESS PRODUCT &SERVICE QUALITY CUSTOMER SATISFACTION FINANCIAL PERFORMANCE SUPPLIER PERFORMANCE EMPLOYEE SATISFACTION

MANAGING THE WHITE SPACE:

MANAGING THE WHITE SPACE COORDINATING MECHANISM TO AVOID TURF WARS AND MANAGE WHITE SPACES

Slide 30:

relationships

HOW TO DEVELOP THE RELATIONSHIP..? :

HOW TO DEVELOP THE RELATIONSHIP..? GRACEFULLY MUTUALLY BENEFICIAL BALANCED LONG TERM BONDING GROUNDED IN TRUTH AND TRUST

DANCING BACKWARDS, GRACEFULLY:

DANCING BACKWARDS, GRACEFULLY ANTICIPATING THE NEEDS OF THE CUSTOMER PROPER CO-ORDINATION “NO NEED OF QUANTUM LEAP, JUST AN INCREMENTAL IMPROVEMENT CAN BUILT A STRONG RELATIONSHIP.” -- BRENNAN

MUTUALLY BENEFICIAL :

MUTUALLY BENEFICIAL SUCCEEDING BY HELPING OTHERS SUCCEED CREATING WIN-WIN SITUATIONS IN THE WORKPLACE

LONG TERM PARTNERS:

LONG TERM PARTNERS Trust can be gained once and lost once. Once lost, it's lost forever. Changing players to gain trust. Don't you trust me-the biggest lie.

BALANCING THE SEESAW OF COST AND QUALITY:

BALANCING THE SEESAW OF COST AND QUALITY

VALUE CREATION:

VALUE CREATION

Slide 38:

FAD SURFING OUTLINING THE SIMPLICITY ADVICE FOR THE ROAD AHEAD

FAD SURFING:

FAD SURFING adopting one fashionable management style after another. Facing the problems and overcoming with a proper solution.

OUTLINING THE SIMPLICITY:

OUTLINING THE SIMPLICITY "Instruments that record analyses summarize organize debate and explain information which are illustrative non-illustrative hardbound paperback jacketed non-jacketed with forward introduction, table of contents, index that are indented for the englightnment , understanding enrichment enhancement and education of the human brain thru sensory root of vision... sometimes touch" Don’t relay on what you have..relay on what you want..

ADVICE FOR THE ROAD AHEAD:

ADVICE FOR THE ROAD AHEAD

CONCLUSION :

CONCLUSION 4 SECRET’S plays an important role in corporate life for gaining success. implement these secret’s and definitely you will be success. be clear on what you do do the work with commitment execute in a proper way and, maintain the relationship.

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