Contemporary Hospitality Industry

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Presentation Description

This presentation will be dicuss about contemporary hospitality industry in which there is a need to assess the staffing requirements of different hospitality industries as well as required discussing the roles, responsibilities and qualification requirements for hospitality staffs.

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Contemporary Hospitality Industry www.hndassignments.co.uk 1

CONTENTS:

Assess the staffing requirements of different hospitality industries (2.1). Discuss the roles, responsibilities and qualification requirements for hospitality staff and exemplify with 2 job descriptions (for different positions) (2.2) CONTENTS www.hndassignments.co.uk 2

INTRODUCTION:

This case study is associated with the contemporary hospitality industry in which there is a need to assess the staffing requirements of different hospitality industries as well as required discussing the roles, responsibilities and qualification requirements for hospitality staffs. INTRODUCTION www.hndassignments.co.uk 3

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Assess the staffing requirements of different hospitality industries (2.1). For assessing the staffing requirements of different hospitality industries, let us take into consideration three different hospitality industries which are a fine dining venue within a five star hotel, a local fast food outlet – part of an international chain and small local B&B. www.hndassignments.co.uk 4

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A fine dining venue within a five star h otel The staffing requirements for a fine dining venue within a five star hotel such as The Milestone Hotel in UK comprises of the kitchen staff, service staff as well as the restaurant and bar staff, restaurant manager and the head chef as well as food and beverage manager. The skills required for being a kitchen staff is to be able to perform a variety of food preparations in addition to cooking like the preparation of cold foods as well as shell fish, slicing www.hndassignments.co.uk 5

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meat as well as brewing coffee or tea. The skills required for being a restaurant and bar staff are to have good skills of communication, the ability of preparing and serving a variety of alcoholic as well as non-alcoholic drinks, having an outgoing personality as well as a decent behaviour, having a smart outlook. The skills required for being a head chef is to look after the complete responsibility of everyday functionalities of the kitchen, making connections with purchasing organisations in regard to food orders, maintaining profit margins for food. www.hndassignments.co.uk 7

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A local fast food outlet –part of an international chai n The staffing requirement for a fast food outlet-part of an international chain such as Pizza Hut UK comprises of Assistant Restaurant General Manager, Restaurant General Manager, Team Member, and Delivery Driver. The skills required for being an Assistant Restaurant General Manager is to assist the operational and financial management of Pizza Hut, assisting the management as well as development of departmental www.hndassignments.co.uk 8

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teams, handling the experiences of the guests, as well as conducting activities related to human resources. The skills required for becoming a restaurant general manager are establishing business plans for restaurants by conducting surveys, meeting financial goals of the restaurants through the development of finance, controlling the purchasing as well as inventories, keeping record of the operations by the preparation of policies as well as regular functional processes and accomplishment of organizational objectives. www.hndassignments.co.uk 9

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A small local B&B The staffing requirement for a small local B&B such as Barry House Hotel in UK comprises of staffs who will take care of different kinds of roles such as cleaning, greeting guests, basic cooking. The staffs should definitely possess a very good ability that are associated with customer services and the reason for this is that guest contentment will help in their retention and also through word of mouth feedback they will be able to provide references to others about www.hndassignments.co.uk 10

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the Barry House Hotel that will be able to improve the business profitability of Barry House Hotel. This is a very significant aspect of getting bookings in the industry for tourism. www.hndassignments.co.uk 11

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Discuss the roles, responsibilities and qualification requirements for hospitality staff and exemplify with 2 job descriptions (for different positions) (2.2) For discussing the roles, responsibilities and qualification requirements for hospitality staffs, we will take into consideration a state home which has been turned into a luxury hotel. In this respect, let us take the example of Summer Lodge in UK. ( Lussier , 2011) www.hndassignments.co.uk 12

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Two job description will be for the post of Communications Manager and Executive Office Coordinator. Communications Manager – The communication manager is accountable for managing as well as promoting Summer Lodge’s brand image on an international level in which the hotel will offer additional strategic directions towards the communication team in the hotel and coordinate regarding brand planning. The qualification required www.hndassignments.co.uk 13

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for them are to have a degree level education and a 6 years experience in communication. Executive Office Coordinator - The executive office coordinator is accountable for giving executive assistance, handling of duties related to administration, as well as to manage the executive office for the creation of the best experience for the guests. For this post there is the need to have a two year college degree or two years work experience or both. ( Lussier , 2014) www.hndassignments.co.uk 14

CONCLUSIONS:

This case study has delved with aspect of contemporary hospitality industry that will be exploring the dynamic attributes in respect of hospitality, focusing on current topical factors and future trends and developments. CONCLUSIONS www.hndassignments.co.uk 15

REFERENCES:

Iqbal , T (2011). The Impact of Leadership Styles on Organizational Effectiveness . GRIN Verlag . Lussier , R (2011). Management Fundamentals: Concepts, Applications, Skill Development . CENGAGE Learning Lussier , R (2014). Management Fundamentals: Concepts, Applications & Skills Development . SAGE Publications. REFERENCES www.hndassignments.co.uk 16

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