logging in or signing up Managing Difficult People adityamoses Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 60 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: October 20, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Managing Difficult People: Managing Difficult PeopleTraining Objective: Training Objective By the end of this training you will be able to Identify different types of people Learn and practice techniques to manage difficult peopleDifficult People: Difficult PeopleKnow who is in front: Know who is in front Why do people become difficult They get passes around like a football They have low expectations They do not get promised calls / reminders / information They are forced to deal with people who do not have proper knowledge and who waste their time. They are in a hurry and do not like to waitKnow who is in front: Know who is in front They have been deceived in the past They deal with people who will not admit their mistakes They expect great things because of our advertising and fancy slogans They constantly deal with people who do not care about their jobsHow do I deal with them: How do I deal with them Do not let them get to you Listen – Listen – Listen Stop saying sorryHow do I deal with them: How do I deal with them Empathize Build RapportHow do I deal with them: How do I deal with them Stay Rational Ask the person why they are upset. This shows that you are more interested in communicating than arguing Agree with the truth and only the truthHow do I deal with them: How do I deal with them Demonstrate a willingness to understand Resist the urge to fight to win the argument. Listen and ask questions leading others to their own better conclusions. This is know as Socratic methodTips and Tricks: Tips and Tricks ‘ I must not be criticized Make the decision to face up directly Stay Calm and Carry On Fighting is not solvingTips and Tricks: Tips and Tricks Collaborate don’t compete Accommodate don’t Avoid Compromising is not losingPractice makes man perfect: Practice makes man perfect Role-play You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Managing Difficult People adityamoses Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 60 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: October 20, 2011 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Managing Difficult People: Managing Difficult PeopleTraining Objective: Training Objective By the end of this training you will be able to Identify different types of people Learn and practice techniques to manage difficult peopleDifficult People: Difficult PeopleKnow who is in front: Know who is in front Why do people become difficult They get passes around like a football They have low expectations They do not get promised calls / reminders / information They are forced to deal with people who do not have proper knowledge and who waste their time. They are in a hurry and do not like to waitKnow who is in front: Know who is in front They have been deceived in the past They deal with people who will not admit their mistakes They expect great things because of our advertising and fancy slogans They constantly deal with people who do not care about their jobsHow do I deal with them: How do I deal with them Do not let them get to you Listen – Listen – Listen Stop saying sorryHow do I deal with them: How do I deal with them Empathize Build RapportHow do I deal with them: How do I deal with them Stay Rational Ask the person why they are upset. This shows that you are more interested in communicating than arguing Agree with the truth and only the truthHow do I deal with them: How do I deal with them Demonstrate a willingness to understand Resist the urge to fight to win the argument. Listen and ask questions leading others to their own better conclusions. This is know as Socratic methodTips and Tricks: Tips and Tricks ‘ I must not be criticized Make the decision to face up directly Stay Calm and Carry On Fighting is not solvingTips and Tricks: Tips and Tricks Collaborate don’t compete Accommodate don’t Avoid Compromising is not losingPractice makes man perfect: Practice makes man perfect Role-play