PMS software and KPIs

Performance Software and KPIs : 

Performance Software and KPIs John Aderibigbe www.dutconsulting.com

PMS Software : 

PMS Software Identify various software? Which of these software do you use and how does it enhance performance management? What shortcoming do you notice and What are the possible solution

Employee Performance Management : 

Employee Performance Management Employee performance management with SAP ERP HCM helps you plan, assess, improve, and analyze the performance of your workforce from end to end. You can align individual objectives with corporate goals by cascading your enterprise strategy; assess and manage performance through feedback, development, and appraisals; and reward your employees accordingly. The solution is highly adaptable, allowing you to tailor both the content of your performance feedback documents and processes to the needs of your organization. A consistent, user-friendly

Competency Management : 

Competency Management Organizations must be able to identify the skills and competencies needed to successfully align their workforce with their business strategy and develop those skills. Competency management functionality forms the foundation for all your talent management processes. It enables you to compile a competency catalog, which all talent management processes can leverage. Competency management features let you define and then link and assign key competencies throughout your job architecture – a job catalog with functional areas, job families, jobs, and positions – and cultivate corresponding talent pools. You can compare an employee’s qualifications with the requirements of a certain position to determine his or her suitability and leverage profile matchup for automated identification of potential successors

Talent Assessment and Review : 

Talent Assessment and Review Through a structured and impartial approach supported by the software, line managers across your organization can assess talent, employee potential and competencies, and what risk they have of losing talent. Wizards allow you to define useful assessment templates. You can hold talent-review meetings and support your higher level managers as they calibrate the performance and potential of the individuals nominated. The application helps you ensure high quality management decisions about talent development, succession, and career planning. The result for your organization is greater employee motivation, which means your retention level of key talent remains high.

Key Performance Indicators : 

Key Performance Indicators Key performance indicators (KPIs) are significant predefined measures that provide individuals with the information they need to assess previous actions. KPIs define target performance and provide individuals with the ability to assess past performance. For example, if the goal is to improve customer satisfaction, then several KPIs can help to monitor that goal.

Example of KPIs : 

Example of KPIs Customer satisfaction KPIs could include order cancelation, late shipment, incomplete order shipment, returns and customer attrition. Looking at the order cancelations KPI in greater detail, the purpose of this KPI is to monitor the number and value of items that have been canceled during the sales process. This KPI should address several questions such as when do most cancelations occur during the sales process? What is the lost revenue due to cancelations? Why are these transactions being canceled? How do the current cancellations compare to target performance and to historical trend?

Example of KPIs : 

Example of KPIs In this example, there are four stages to the sales process. The process begins by a sales representative issuing a quote to a potential customer. If the customer approves the quote, the sales transaction moves to the order approval stage for consideration of extension of credit to the customer and then to the shipment stage where the product is sent to the customer. Once the product has been shipped, an invoice is created and sent to the customer for payment. Order cancelations are monitored to assess performance at each stage of the sales process. For the current full month, order cancellations were: 626 orders valued at $5,173,434 at the quote stage, 17 orders valued at $109,869 at the order approval stage, 16 orders valued at $139,417 at the shipment stage, and 31 orders valued at $212,075 at the invoice stage.

Creating Key Performance Indicators : 

Creating Key Performance Indicators To define meaningful KPI measures that align with the goals of the organization, the following questions need to be asked: What are the business / organization measures? How do these translate into IT service measures? How does a process support the IT service measures? How will I collect and analyze the measure?

Group Exercise : 

Group Exercise Considering your corporate goal vis-à-vis the HR processes, identify KPIs using the table above as an example?

Effectively Using Key Performance Indicators : 

Effectively Using Key Performance Indicators Once the measures are defined and linked to the various business goals the focus of the measurement activity is on the measurement process itself. How the data is going to be collected, analyzed and reported needs to defined. The measurement program will identify the sources of data and who is responsible for the measurement activity. The overall intent is to use the measures to evaluate and improve the processes. The KPIs should provide insight into: Quality – How well is the process working? Are we improving toward goals that were established for this process? Efficiency – Is the throughput of the process sufficient? Compliance – Is the process being followed? Value – Are we doing what we are supposed to be doing?

Slide 14: 

Visualization of Key Performance Indicators Detailed Metrics that Visually Represent Order Cancellation by Sales Process Stage

Measurement Practices Within the I.T Infrastructure Library (ITIL ) Framework : 

Measurement Practices Within the I.T Infrastructure Library (ITIL ) Framework The “Initiate” Phase. Define the scope of the ITIL effort; includes the groups, functions, and processes that are targeted and included in the effort. Link the ITIL objectives to the organization’s business objectives. Define the success criteria for the ITIL initiative – ‘How will we know that we have achieved success?’ KPI Measurement activity – Define priorities Determine quality parameters Establish value criteria Business case or ROI for implementing ITIL

Slide 17: 

The “Assess” Phase. • Document a description of the Current State for the functions or processes that are included in the scope of the ITIL effort. • Identify the Desired Future State by comparing the Current State to the Best Practices in ITIL. • Report strengths as well as gaps or weaknesses that should be addressed. • KPI Measurement activity – Baseline performance Evaluate performance Identify supporting data Identify data gaps

Slide 18: 

The “Plan” Phase. • Plan improvements for the Gaps from the Assess Phase based on the organization’s timeline and available resources. • KPI Measurement activity – Develop measurements Define metrics Develop Measurement collection process

Slide 19: 

The “Implement” Phase. • Designed, developed, and rolled out the future state solution. • Determine if the success criteria has been achieved. • KPI Measurement activity – Evaluate information Id process impacts Define improvements