Vendor Forum Presentation - January 31, 2012

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Presentation Description

Presentation to the IT vendor community regarding future IT direction for the City of Philadelphia

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By: kelvinjohnson (90 month(s) ago)

My I download a copy of your presentation for my management? Kelvin Johnson Senior Account Executive Verizon Business

Presentation Transcript

Building our ship while sailing…:

Building our ship while sailing… Adel W. Ebeid, Chief Innovation Officer January 31, 2012

Opening Quote :

Opening Quote If you don’t know where you are, a map won’t help. And, if you don’t know where you’re going, any road will do . Lewis Carroll

Today’s Agenda :

Today’s Agenda Opening Remarks – Mayor Michael Nutter Today’s Conversation – Managing Director Rich Negrin IT Agenda – CIO Adel Ebeid Q/A

IT Agenda :

IT Agenda Today‘s Objective IT by the numbers The 64,000 question Where are we today Where are we going – vision, mission, core values Business model and planning assumptions IT investment framework Major initiatives (infrastructure and applications) Our expectations

Why we are here today :

Why we are here today Provide complete transparency on our future goals and direction Provide a forum where former, current and future vendors can hear the same message at the same time – leveling the playing field Maximize opportunities for the vendor community to align their products and service offerings to support our future direction Foster an environment where vendors of different size, scale and diversity to partner to round out their offerings

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Number of users – 23,000+ Number of servers – 800+ Number of devices (PCs, printers, laptops, other) – 25,000+ Number of locations – 250 Data center foot print – 6,000+ sq. ft. Number of IT staff (City) – 400+ Number of IT staff (contractors) – 200+ Number of core business applications – 80+ Number of web pages – 16,000+ Total IT spend Operating – $130m+ (annual) Capital – $120m+ (5 year) How do we get there? (cont) City’s IT Landscape

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Number of users – 23,000+ Number of servers – 800+ Number of devices (PCs, printers, laptops, other) – 25,000+ Number of locations – 250 Data center foot print – 6,000+ sq. ft. Number of IT staff (City) – 400+ Number of IT staff (contractors) – 200+ Number of core business applications – 80+ Number of web pages – 16,000+ Total IT spend Operating – $130m+ (annual) Capital – $120m+ (5 year) City’s IT Landscape Fortune 100 Company by Private Sector Standards

Is information technology being planned for and managed in a way that: :

Is information technology being planned for and managed in a way that: Maximizes the effectiveness and efficiency of City government Strikes the right balance between enterprise view and agency autonomy Advances innovation and creative solutions Delivers best service at best value Ensures accountability and transparency Aligns business and IT priorities Holds our vendors, consultants and suppliers accountable Keeps the City’s exposure to associate risk at an acceptable level Is sustainable

Where are we today? (Gartner’s Assessment 2011) :

Where are we today? ( Gartner’s Assessment 2011) We are here strong 1…weak 2

The Building Blocks :

The Building Blocks Mayor’s Goal #5

Mayor’s Goal #5 :

Mayor’s Goal #5 Philadelphia government works efficiently and effectively, with integrity and responsiveness

Vision Statement for the IT Community :

Vision Statement for the IT Community Our purpose is to be the premier broker of innovative technology services, recognized for our integrity, talented stewards, and high touch customer service

Our Mission :

Our Mission Manage the City’s technology assets efficiently and effectively to help our clients advance opportunities to modernize City government and improve services to all Philadelphians

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We resolve to: Be accountable Build our relationship based on absolute trust Listen carefully to what the customer has to say Display honesty, integrity and openness in all our dealings Bring positive energy to the team Be a solution broker Embrace and drive change responsibly Grow and learn Being humbly confident Our Core Values

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Current State – Tactical and Reactive Future State – Innovating and Transformative Workforce Investment Plan Operation Plans Enterprise Architecture (business and technical) Mission and Strategies Organization Core Values and Vision From tactical and reactive to transformative Who we are What we do How we do it Who gets it done

Our Business Model :

Our Business Model 1 – Organize and Strategize 2 – Stabilize and Formalize 3 – Modernize and Innovate Growing the organization Running the business Enhancing the business

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How do we get there? (cont) Strategies….Mission-to-Vision Stabilize infrastructure services Establish formal practices & procedures (ITIL) Implement meaningful enterprise standards Establish and communicate service metrics Formalize information security function within the City Ad opt formal framework to shape security program (ISO-17002) Establish “responsible use” policies to improve city’s security infrastructure Develop DR/BC strategy Data center greening/optimization End-to-end virtualization (network, server, storage) Monitoring and provisioning Infrastructure-as-a-utility model Philly cloud – city/vendor–managed private community cloud Legacy modernization strategy System scoring methodology Enterprise business architecture framework & tools Engagement – based government services (vs. transaction–based) Mobility strategy to enable field work productivity STABILIZE SECURE OPTIMIZE MODERNIZE INNOVATE 1 2 3 4 5

Our Aspirations:

Our Aspirations By 2013 – Level 3 By 2015 – Level 5

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“Cloud first” approach to cost-effective service delivery Buy over build to leverage COTS and accelerate development Take on initiatives & technologies that are operationally achievable Enabling engagement-based government as opposed to transaction-based government Internet-enables business processes Self service for every transaction that does not require face2face authentication Advocate full transparency and open date Preference for open source standards to preserve ROI of existing technology & build a foundation for the future Emphasize “Business Architecture” to empower Cabinet to facilitate integrated business solutions across their cluster and satisfy agency business demands Emphasize “Enterprise Architecture & Standards” to empower OIT to provision enterprise IT services as a utility How do we get there? (cont) Our Business Model is Based on the Following Assumptions

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Transform our business model from a dedicated delivery system to a shared enterprise services model where customers pay for what they consume Federated approach to managing the City’s complex IT portfolio Competitive procurements to access best available solutions Advocate for small, women, and minority owned business participation since they are the backbone of our local tech community Advocate for the local tech community to improve our time/cost to implement Emphasis on co-sourcing to strike the right mix of talent pool Security strategy based on data classification How do we get there? (cont) Our Business Model is Based on the Following Assumptions

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IT Investment Framework Infrastructure Investments Business Applications Investments Strategic Projects Before – Situational Future – Prioritized Before – Best Effort Future – 25 to 30%

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Capital Investments Over Next 5 Years Based on project prioritization process $120 Million Growing the infrastructure Critical infrastructure upgrades to run the business 15 % $18m Next 12 to 18 months Available for Tier 1 and Tier 2 projects – application modernization, system replacements, upgrades, etc Infrastructure upgrades to accommodate Tier 1 and Tier 2 projects 55% $66m Over 5 years 25% $30m 3 to 5 years Reserve 5% $6m Must do Run the business Enhance and transform the business

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Gaining Full Visibility of the Entire Portfolio Facilitated Negotiation Sessions to Right size the Technology Portfolio Master Portfolio of Projects (regardless of funding source) Managed by Central PMO Status – Final 1/20/2012 Status – Final 1/25/2012 Status – In Progress Status – Not Started Linking Priority Setting Process to Budget Planning Cycle

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Project Scoring Criteria – Infrastructure Domain Technology Obsolescence Risk Capacity to Support Foundational to Moving Forward Opportunity (cost reduction, customer service, etc)

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Infrastructure Priorities – Themes Project/Initiative Ranking Obsolescence Risk Capacity to Support Foundational to Moving Forward Opportunity Stabilize and Secure the City’s Computing Environment 4 4 0 4 4 Build Resiliency and Redundancy in the City’s Network Infrastructure 4 4 1 4 4 Establish and Roll-out a City-wide Server and Desktop Refresh Program 4 4 0 3 4 Build and/or Acquire Disaster Recovery Capability to Strengthen the City’s Business Continuity Posture 3 4 0 9 9 Unified Telecommunications (Voice, Data, Video, Radio, Wireless, Surveillance) 9 9 1 9 3 Establish Formal Program to Accelerate On-line, Self-Service Portals (C2G, B2G, Employee Portal, etc) 0 0 9 9 3 Establish Formal Program to Support Legacy System Modernization and Business Process Improvements Throughout the City 0 1 3 4 3

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Project Scoring Criteria – Application Domain Strategic alignment of IT investments with Mayoral Goals Cost (initial and recurring) Value maximization (short/long-term) and anticipated payback Risk and dependencies Need/Urgency Capacity (per project as well as integrated across all projects)

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Application Development Priorities – Tier 1 Project/Initiative Ranking MGA Value Add Need/ Urgency Cost Risk Capacity Cashiering System 9 4 4 3 4 4 CAMA/Property Data/Property Assessment 4 4 4 9 9 4 Workforce Management (HR/Payroll/T&A/Benefits) 9 4 4 3 9 4 License & Permits 4 4 9 3 9 9 311 CRM Replacement 4 4 3 9 3 9 Lock & Track Replacement 3 3 4 9 9 3 Revenue System Modernization 9 3 4 9 3 3 PARS Replacement 3 3 3 9 3 3

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Application Development Priorities – Tier 2 Project/Initiative Ranking MGA Value Add Need/ Urgency Cost Risk Capacity Crime Data Warehouse 4 4 3 9 9 9 Procurement (SPEED and ADPICS Replacement) 1 3 3 9 3 9 Financial Data Warehouse Modernization 1 3 9 9 1 1 Document & Workflow Management (Citywide) 9 3 9 1 9 1 City Records On-line (Citywide) 9 3 9 9 1 1 Work Order Management (Citywide) 1 3 3 9 1 1 Asset Management (Citywide) 1 9 3 9 1 1 Case Management (Citywide) 1 9 3 9 1 1 FAMIS Modernization 1 1 1 4 0 3

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Creative frugality Contract negotiations and renegotiations Defunding underperforming projects Cancelling projects not aligned with our strategic direction Mutually beneficial public/private partnerships Acceleration of strategic initiatives (get as much done over next 2 to 3 years) Vendor performance dashboards Indexing unit costs and labor rates to best in class Enterprise driven RFPs Publish enterprise architecture and standards (current, emerging, retiring) Semi-annual Vendor Forum meetings to re-calibrate expectations Leverage the local tech community and small business networks Vendor advisory committee to solicit feedback on how to improve the process How do we get there? (cont) What to expect from us

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Your “A” team….nothing less! Your “best and final” pricing…nothing less! Need to see senior executives all the time not just during contract renewal time Accountability – the relationship doesn’t end with signing of the contract, you’ll be measured on how you execute and deliver SLA-driven contracts Respect for our vendor visitation and interaction policy (available in February) Adherence to our enterprise standards Take time to understand where we’re going so you can refine your offering Proof of concepts intended to solve real problems and pressure points Highest level of integrity in dealings and pricing…know our ethics rules and be a model vendor We’re here to get the best value at the least cost possible for Philadelphians so expect us to negotiate each and every contract What we expect from you

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Backup Slides IT Governance Integrated view of infrastructure and application investments Layered approach to managing the City’s portfolio Gaining full visibility of the entire portfolio Seed Philly

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IT Governance

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Integrated View of Priorities Identify Projects Initial Scan and Short List Scope and Size Projects Score and Prioritize Projects Infrastructure and Capacity Planning Map to Capacity Score and Prioritize Infrastructure Approved List of Projects Integrated investment plan of selected projects and associated infrastructure upgrades

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Layered Approach to Managing the City’s Portfolio Priorities Reporting Project Review Board Layered PMOs to balance local responsiveness and control with City-wide view of entire portfolio of projects (business and IT) Single database repository for project tracking and reporting Standard methodology for establishing, monitoring and reporting on all projects regardless of source of funding PhillyStat -like process for periodic status reporting Standard project dashboard for all projects and initiatives Knowledge library for sharing best practices and solutions Early intervention warning signs and other project alerts PMO academy to teach best practices and grow project managers

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Gaining Full Visibility of the Entire Portfolio Facilitated Negotiation Sessions to Right size the Technology Portfolio Master Portfolio of Projects (regardless of funding source) Managed by Central PMO Status – Final 1/20/2012 Status – Final 1/25/2012 Status – In Progress Status – Not Started Linking Priority Setting Process to Budget Planning Cycle

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Help Make Philadelphia the Center of Innovation Work with Seed Philly companies to fill your IT needs. Help create jobs. M ake Philadelphia the center of innovation MAKE PHILADELPHIA THE CENTER OF INNOVATION Create jobs. Help Philly startups grow. Work with local tech companies to fill your IT needs. What We Do: Collect best practices data to create a blueprint for seed-level growth Maintain a community database of vetted tech startup companies & stakeholders in tech ecosystem Incubate 12-15 startup companies Mentor founders through a network of C level execs, investors & service providers Utilize local experts to educate through classes & open office hours Facilitate interaction across the business community www.seedphilly.org Twitter: @ seedphilly Email: info@seedphilly.org

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Next Steps Vendor visitation and interaction policy Invite the top 20 suppliers for a more in-depth discussion Enterprise architecture and standards Establish PMO function starting with Operations Explore other procurement vehicles Vendor focus groups to solicit ideas and feedback Next Vendor Forum around September 2012 timeframe to review progress and re-calibrate expectations

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Stay connected Follow us on Twitter @ adelebeid Read about us on www.phila.gov/dot Access our slides on www.authorstream.com Join the discussion on Linkedin /Philly IT Vendor Community

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