Presentation Transcript
Ch 8: E-Mail, Collaboration, and Personal Productivity :Ch 8: E-Mail, Collaboration, and Personal Productivity
Slide 2:Users of Home Basic cannot initiate a meeting in Windows Meeting Space
But they can join a meeting in progress
They can also respond to a meeting invitation
All other features in this chapter are the same for all versions
Using Windows Mail :Using Windows Mail Successor to Outlook Express
E-mail client and newsreader
Changes from Outlook Express :Changes from Outlook Express No more .dbx files
Search box
Contacts folder
No support for hotmail accounts
No identities feature
Creating a Mail Account :Creating a Mail Account Tools, Accounts, Add
Email
Newsgroup (USENET)
Directory Service
Allows you to look up email addresses in directories
Security Options :Security Options Tools, Options
Slide 7:Start, “cont” to search for Windows Contacts
Contacts Folder :Contacts Folder The Contacts folder is in a user profile, like Desktop or Documents
Adding Contacts :Adding Contacts Windows Mail automatically adds anyone to whom you send a reply to Contacts
You can also add Contacts manually
You can import contacts from Windows Address Books (from Windows XP)
Slide 11:Schedules appointments and tasks
Share via e-mail or Web
Subscribing to Calendars :Subscribing to Calendars Go to link Ch 8a
Click on a calendar
Slide 16:Share your desktop or a program with others on your network
Giving Control :Giving Control Bar at top of screen shows that you are sharing
“Give Control” button on right lets you surrender control of your computer to another person
Ch 9: Obtaining Help and Support :Ch 9: Obtaining Help and Support
Slide 19:Help and Remote Assistance are the same in all editions
Help and Support :Help and Support Start, Help and Support
Continually updated via the Internet
Convenient search box
No longer searches the Knowledge Base
Slide 23:It’s not in the book, and not on the certification test
But the way to really find answers is Google with this search parameter
Site:microsoft.com
Remote Assistance :Remote Assistance View another computer’s screen over the Internet
Control another computer (with permission) to help fix it
Remote Assistance v. Remote Desktop Connection :Remote Assistance v. Remote Desktop Connection Remote Assistance is for fixing a computer
Both users must be at their computers
Both users must agree to allow it
You can connect to any version of Vista
Both users see the screen
Both users have complete control of the computer
Connections can be made over the Internet, even behind a router with Network Address Translation (NAT)
Remote Desktop is for using a remote computer
Can be initiated from one computer when no one is at the remote target computer
Target computer must have Vista Business, Enterprise, or Ultimate edition
The screen of the target computer is hidden, showing a logon screen
Remote users have limited rights
Remote Desktop does not work through a router (but you can use a Virtual Private Network)
Remote Assistance Connection Types :Remote Assistance Connection Types Remote Assistance can use any of these
IPv4
If both machines have public IPv4 addresses
IPv6
If the routers and switches support IPv6
UPnP NAT Addresses
If you use a UPnP router (see link Ch 9a)
NAT traversal via Teredo
A new Vista feature, encapsulates IPv6 in IPv4 UDP (see link Ch 9b)
Windows Firewall :Windows Firewall Windows Firewall has an exception to allow Remote Assistance for private networks
Public networks
Corporate domains
Asking for Remote Assistance :Asking for Remote Assistance Can be done two ways:
Instant Messaging
Windows Live Messenger
Sending an invitation file, via
E-mail
The Invitation File :The Invitation File Invitation.msrcincident
An encrypted XML file
Remote Assistance :Remote Assistance The expert can view the desktop, or even take control
Novice and expert both see the desktop
Setting Duration :Setting Duration Start, System
In Tasks, click Remote Settings
On Remote tab, click Advanced
Offering Assistance :Offering Assistance With Windows Live Messenger
The expert can offer assistance
That makes it easier for the novice
Requires prior adjustment of the novice’s computer
Intended for corporate machines on a domain
That restriction makes it less of a security risk
Remote Assistance with Earlier Windows Versions :Remote Assistance with Earlier Windows Versions Vista’s Remote Assistance works with Windows XP and Server 2003
No voice chat
No NAT traversal or Teredo
You can’t offer assistance from a computer running an earlier version
Some invitation files are “Windows Vista Only”
Security :Security Password required
Novice must accept each connection
Novice must approve sharing control
Invitation files expire after 6 hours, or when the Remote Assistance session is closed
Firewall only allows Remote Assistance on private networks
Traffic is encrypted (see link Ch 9d)