Ch 8: E-Mail, Collaboration, and Personal Productivity :Ch 8: E-Mail, Collaboration, and Personal Productivity


Slide 2:Users of Home Basic cannot initiate a meeting in Windows Meeting Space But they can join a meeting in progress They can also respond to a meeting invitation All other features in this chapter are the same for all versions


Using Windows Mail :Using Windows Mail Successor to Outlook Express E-mail client and newsreader


Changes from Outlook Express :Changes from Outlook Express No more .dbx files Search box Contacts folder No support for hotmail accounts No identities feature


Creating a Mail Account :Creating a Mail Account Tools, Accounts, Add Email Newsgroup (USENET) Directory Service Allows you to look up email addresses in directories


Security Options :Security Options Tools, Options


Slide 7:Start, “cont” to search for Windows Contacts


Contacts Folder :Contacts Folder The Contacts folder is in a user profile, like Desktop or Documents


Adding Contacts :Adding Contacts Windows Mail automatically adds anyone to whom you send a reply to Contacts You can also add Contacts manually You can import contacts from Windows Address Books (from Windows XP)


Slide 11:Schedules appointments and tasks Share via e-mail or Web


Subscribing to Calendars :Subscribing to Calendars Go to link Ch 8a Click on a calendar


Slide 16:Share your desktop or a program with others on your network


Giving Control :Giving Control Bar at top of screen shows that you are sharing “Give Control” button on right lets you surrender control of your computer to another person


Ch 9: Obtaining Help and Support :Ch 9: Obtaining Help and Support


Slide 19:Help and Remote Assistance are the same in all editions


Help and Support :Help and Support Start, Help and Support Continually updated via the Internet Convenient search box No longer searches the Knowledge Base


Slide 23:It’s not in the book, and not on the certification test But the way to really find answers is Google with this search parameter Site:microsoft.com


Remote Assistance :Remote Assistance View another computer’s screen over the Internet Control another computer (with permission) to help fix it


Remote Assistance v. Remote Desktop Connection :Remote Assistance v. Remote Desktop Connection Remote Assistance is for fixing a computer Both users must be at their computers Both users must agree to allow it You can connect to any version of Vista Both users see the screen Both users have complete control of the computer Connections can be made over the Internet, even behind a router with Network Address Translation (NAT) Remote Desktop is for using a remote computer Can be initiated from one computer when no one is at the remote target computer Target computer must have Vista Business, Enterprise, or Ultimate edition The screen of the target computer is hidden, showing a logon screen Remote users have limited rights Remote Desktop does not work through a router (but you can use a Virtual Private Network)


Remote Assistance Connection Types :Remote Assistance Connection Types Remote Assistance can use any of these IPv4 If both machines have public IPv4 addresses IPv6 If the routers and switches support IPv6 UPnP NAT Addresses If you use a UPnP router (see link Ch 9a) NAT traversal via Teredo A new Vista feature, encapsulates IPv6 in IPv4 UDP (see link Ch 9b)


Windows Firewall :Windows Firewall Windows Firewall has an exception to allow Remote Assistance for private networks Public networks Corporate domains


Asking for Remote Assistance :Asking for Remote Assistance Can be done two ways: Instant Messaging Windows Live Messenger Sending an invitation file, via E-mail


The Invitation File :The Invitation File Invitation.msrcincident An encrypted XML file


Remote Assistance :Remote Assistance The expert can view the desktop, or even take control Novice and expert both see the desktop


Setting Duration :Setting Duration Start, System In Tasks, click Remote Settings On Remote tab, click Advanced


Offering Assistance :Offering Assistance With Windows Live Messenger The expert can offer assistance That makes it easier for the novice Requires prior adjustment of the novice’s computer Intended for corporate machines on a domain That restriction makes it less of a security risk


Remote Assistance with Earlier Windows Versions :Remote Assistance with Earlier Windows Versions Vista’s Remote Assistance works with Windows XP and Server 2003 No voice chat No NAT traversal or Teredo You can’t offer assistance from a computer running an earlier version Some invitation files are “Windows Vista Only”


Security :Security Password required Novice must accept each connection Novice must approve sharing control Invitation files expire after 6 hours, or when the Remote Assistance session is closed Firewall only allows Remote Assistance on private networks Traffic is encrypted (see link Ch 9d)