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Thank you for allowing us to introduce you to TELMART INSTITUTE OF MARKETING . TIM is a family run business…….We invite you to come join the family , and allow us to take the pain out of your marketing headaches!

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Telmart Institute of Marketing Summary of Services Inbound Teleservices Outbound Teleservices Qualitative and Quantitative Market Research Order Processing E-Mail Response Fulfillment IVR Help Desk Support Consultation

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Telmart Institute of Marketing Inbound TIM offers integrated or stand-alone solutions to optimize customer interactions across all channels, including the telephone, Internet, mail and fax. Management of our client’s inbound sales and service programs is accomplished in our two (2) Customer Contact Centers. We offer both “dedicated” and “shared” environments. Highly trained representatives access customer history records and interact on-line. TIM specializes in direct response programs that often require program specific customer education, sales and service skills. Outbound TIM specializes in generating customers for a variety of companies. Our outbound program services include: direct sales, lead generation, prospect contacting/calling, and customized reporting. Once provided with an ASCII prospect list, the predictive dialing system will increase productivity from 50% to 300%. Management and production of our client’s sales and service programs are performed utilizing representatives who are carefully selected, highly educated and service oriented. Our representatives receive on-going training in listening and probing skills through partnership with Delaware County Community College.

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Telmart Institute of Marketing Market Research TIM specializes in customized market research for a wide range of businesses and organizations. Our customers choose to partner with us because we are committed to high quality market research and data collection, both business-to-business and business-to-customer. TIM’s data collection methodologies include Quantitative and Qualitative services.. Our specialized team of interviewers receive on-going training to enhance their interviewing skills in probing and communicating with people at all levels. Order Processing TIM ’s Order Processing capability is client driven/client specific, and delivered as per the Statement of Work during the Planning phase. In both an Outbound (Sales) and Inbound environment, deliverables may be processed via FAX, e-mail, on on-line access to Static IP within the Client Company and by Client choice. E-mail Response TIM ’s E-mail Response as defined in the Statement of Work, is dependent on client’s needs, and serves as an excellent tool to enhance quality and reduce cycle time. This tool is frequently utilized for order or appointment confirmation. In response to product inquiries, we also offer an option of multiple responses triggered by “key” work recognition.

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Telmart Institute of Marketing Fulfillment TIM ’s Inbound and Direct Response Service Department supports our clients’ fulfillment needs by employing a full-time staff. Letter shop and warehousing activities are performed at the TIM warehouse, IVR TIM’s sophisticated Interactive Voice (IVR) system offers numerous options as an alternative to a real-time representative. Help Desk Support TIM maintains a staff of highly skilled Information Technology Consultants on a retainer basis. Based on client needs, these consultants can be retained to support both hardware and software trouble-shooting. Consulting TIM offers seasoned Account Executives to support each client program from general information gathering and research through program design, development, and implementation. The Account Executive acts as the Program Manager providing direction to Information Technology Specialists and Representatives for each specific Program. This process has proven successful in effective script development, list uploading, list preparation, data delivery and representative preparation.

Why should you Outsource?: 

Why should you Outsource? Focus on YOUR core competency 24 hour availability Reduce equipment investment Eliminate software upgrades Able to expand without direct investment Have flexibility to grow Decrease hiring expense and training time How Outsourcing will Benefit YOU…. Provides the flexibility to respond to changing market conditions. Produces greater customer satisfaction. Allows more money for investment in product development and marketing. Ability to control costs. Telmart Institute of Marketing

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Sampling of our Satisfied Customers Telmart Institute of Marketing

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Overview Telmart Institute of Marketing has over fifty (50) years of experience in the market research and teleservices field. Our executives are members of the board of Directors for the Philadelphia Direct Marketing Association and the American Teleservices Association. Additionally, we continue to examine best in class Center Operations and measurement systems through our relationship with the Benchmarking Telemarketing Association . Our corporate headquarters and adjacent Call Center Operations facility is located in Collingdale, PA where we currently have a sixty (60) seat capacity. Telmart Institute of Marketing’s approach to the marketing services industry is through process customization and continuous improvement. We design, develop and administer direct marketing systems to meet specific client and customer needs. TIM is a multi-dimensional company with individual lines of businesses, which include telesales, teleservices, market research, live chat, e-mail response, web callback, information processing, order/lead generation and fulfillment operations. TIM offers both off site and on site moderating. Because quality is our number one objective, client input and feedback is a welcome element of our partnership. Our skilled representatives are our most valued employees. They represent you! Remember! Telmart Institute of Marketing is a family run business “Come join our family.” Telmart Institute of Marketing

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Additional Information Presentation B. -Power Point Slide Show Download Time High Speed 30secs Dialup 56K 15min Presentation C. - PowerPoint Slide and Voice Presentation Download Time High Speed 90secs Technical Info-DataTel Info Solutions