Team Bulding

Team Building: 

Team Building State Institute of Health and Family Welfare, Jaipur

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“It's possible to achieve almost anything as long as you are not worried about who gets the credit." Harry S. Truman SIHFW: an ISO 9001: 2008 Certified Institution 2

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chieves ore! ogether T veryone E A M SIHFW: an ISO 9001: 2008 Certified Institution 3

Why Team ?: 

Why Team ? Achieving higher goals Varied, complex and skilled tasks call for coordinated efforts Linkages between tasks for final product SIHFW: an ISO 9001: 2008 Certified Institution 4

Team : 

Team Group Sharing common Goals/ Objectives Efforts are interdependent Harmony Commitment SIHFW: an ISO 9001: 2008 Certified Institution 5

Effective Team: 

Effective Team Common Objective Equality of power Sharing of resources Mutual concern and respect Efforts for organizing themselves SIHFW: an ISO 9001: 2008 Certified Institution 6

Effective Team Work: 

Effective Team Work Sharing the common objective Knowledge of Goals Knowledge of Clients Knowledge about Plans/Programs Knowledge about Specific Targets and ways to achieve them Knowledge about standing of Organization vs. Competitors SIHFW: an ISO 9001: 2008 Certified Institution 7

Effective Team Work…: 

Effective Team Work… Developing concern for Co-workers Role of Colleagues Problems & Punctuations faced Expectation from you & Dependence on you Authority and resources at their command and sharing of same Sharing rewards for accomplishments SIHFW: an ISO 9001: 2008 Certified Institution 8

Effective Team Work…: 

Effective Team Work… Strengthening inter-linkages Ease in sharing material resources Comfortable with GDs and Review for consensus Open channels of communication Developing Link Functionary Delegation without abdicating responsibility SIHFW: an ISO 9001: 2008 Certified Institution 9

Effective Team Work…: 

Effective Team Work… Building a climate of trust Sharing problems and seeking solutions Appreciating to develop strengths rather than criticizing for failures Verbal or only formal written communication Sharing Information Imposing or reaching a consensus SIHFW: an ISO 9001: 2008 Certified Institution 10

Effective Team Work…: 

Effective Team Work… Working with a positive attitude Initiative in taking responsibility Accountable for outcomes Problem solving orientation with alternatives Developing new skills Prepared to sacrifice short term gains for Organization SIHFW: an ISO 9001: 2008 Certified Institution 11

Current Trends in the Use of Teams-: 

Current Trends in the Use of Teams- Committees. People outside their daily job assignments work together in small team for specific purpose. Task agenda - narrow, focused, and ongoing. Projects teams or task forces . People work together on common problems, but on temporary basis. Official tasks -very specific and time defined. Disbands after task is completed. SIHFW: an ISO 9001: 2008 Certified Institution 12

Cross-Functional Teams: 

Cross-Functional Teams Members come from different functional units of an organization. Team works on specific problem or task with needs of whole organization in mind. Teams are created to knock down “walls” separating departments. SIHFW: an ISO 9001: 2008 Certified Institution 13

Employee Involvement Teams : 

Employee Involvement Teams Groups of workers who meet on regular basis outside of their formal assignments. Have the goal of applying their expertise and attention on continuous improvement. Quality circles represent a common form of employee involvement teams. SIHFW: an ISO 9001: 2008 Certified Institution 14

Virtual Teams : 

Virtual Teams Teams of people who work together and solve problems through computer-mediated rather than face-to-face interactions. Sometimes called … Computer-mediated groups Electronic group networks 15 SIHFW: an ISO 9001: 2008 Certified Institution 15

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Potential advantages of virtual teams: Savings in time and travel expenses Minimization or elimination of interpersonal difficulties Ease of expansion Potential problems of virtual teams: Difficulty in establishing good working relationships Depersonalization of working relationships SIHFW: an ISO 9001: 2008 Certified Institution 16

Self-managing Work Teams : 

Self-managing Work T eams Teams of workers with Redesigned jobs to create a high degree of task interdependence Given authority to make many decisions about how to do the required work. Also known as autonomous work groups. SIHFW: an ISO 9001: 2008 Certified Institution 17

Key Roles of Teams: 

Key Roles of Teams Teams Linker Creator Adviser Maintainer Controller Promoter Assesor Organizer Producer SIHFW: an ISO 9001: 2008 Certified Institution 18

Stages in Team Building: 

Stages in Team Building SIHFW: an ISO 9001: 2008 Certified Institution 19

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First stage of team development Individuals coming together as members of team Little work is accomplished Behavior/dependence testing on formal or informal leadership Limited participation Anxiety Fear Complaints about organizational structure Forming SIHFW: an ISO 9001: 2008 Certified Institution 20

Storming : 

Storming Team members may become insistent upon expressing individuality and resist team formation Not much work is accomplished. Competition Disunity Concern over excessive work Establishment of unattainable goals and hierarchy SIHFW: an ISO 9001: 2008 Certified Institution 21

Norming : 

Norming Members accept the team and the team norms a moderate amount of work is accomplished Attempts to achieve harmony High level of confiding in team members A sense of cohesiveness 22 SIHFW: an ISO 9001: 2008 Certified Institution 22

Performing : 

Performing The team establishes its interpersonal norms Has a better understanding of each other’s strengths and weaknesses Becomes an entity capable of solving problems and making decisions Great deal of work is accomplished SIHFW: an ISO 9001: 2008 Certified Institution 23

Adjourning : 

Adjourning Project teams, temporary committees, or task forces coming to an end A finalizing stage as they celebrate and recognize group achievement SIHFW: an ISO 9001: 2008 Certified Institution 24

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Team Communication With Each others With other team Members W ith their external customers SIHFW: an ISO 9001: 2008 Certified Institution 25

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Communication Behaviors Assertiveness Listening Responsively Speaking Confidently Contributing to Decisions SIHFW: an ISO 9001: 2008 Certified Institution 26

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Communication Choices Aggressive is characterized by anger, blame and insensitivity to others. Dominating is bossy and puts people’s backs up. Passive lets others trample all over you. Restrained may be inoffensive but does not fully take part in a team. Assertive is the one in the middle, the one to aim for in communicating with people in your team . SIHFW: an ISO 9001: 2008 Certified Institution 27

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Assertiveness Communicates clearly and honestly Expects that s/he has as much right as anyone else in the team to be heard Can say ‘no’ Respects and listens to others Admits to errors without feeling s/he has lost face Knows s/he deserves respect Gives the same rights to others as s/he claims for her/ himself SIHFW: an ISO 9001: 2008 Certified Institution 28

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Listening Responsively Listening is part of assertive behavior Aggressive : always talks Assertive : listens and talks appropriately Passive : always listens How can you use questions to check that you have understood? SIHFW: an ISO 9001: 2008 Certified Institution 29

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Speaking Confidently Contribute with honesty even if disagree Use “I” messages. Be descriptive. Don't use labels. Don’t exaggerate. Don’t be judgmental. Speak for yourself. Restrict your feedback to things you know for certain. Be assertive ‘play the ball but not the person’ SIHFW: an ISO 9001: 2008 Certified Institution 30

Receiving Feedback: 

Receiving Feedback Listen carefully Ask questions for clarity Acknowledge the feedback Acknowledge the valid points Take time to sort out what you heard SIHFW: an ISO 9001: 2008 Certified Institution 31

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Stakeholder Expectations What does an organisation want from the people it puts together in a team? What do fellow workers want? What do the customers want? What could prevent this from being achieved? SIHFW: an ISO 9001: 2008 Certified Institution 32

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Conflict Resolution Because of an inability to resolve conflict the team may splinter and sub-groups may form. Anticipate conflict, know why it arises and have personal and team strategies to deal with it. Importance of protocols to manage conflict and other problems "Don't blame the people. Blame the system" SIHFW: an ISO 9001: 2008 Certified Institution 33

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Team Leadership Identify one or more you think is a good leader – what is it about their leadership that you admire? What is good leadership? Do team leaders have to be great Persons? Comparison of an effective leader v/s an ineffective leader SIHFW: an ISO 9001: 2008 Certified Institution 34

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Team Maintenance Coming together is a beginning Working together is progress Staying together is a triumph How can we all support, nurture or reinforce effective teams? Identify “maintenance” actions. SIHFW: an ISO 9001: 2008 Certified Institution 35

Helpful Team Behavior: 

Helpful Team Behavior Keeping the peace Being a friend Being enthusiastic Giving opinions Generating ideas Initiating Solving problems logically Relieving tension with humor Seeking approval Encouraging others SIHFW: an ISO 9001: 2008 Certified Institution 36

Key Factors to Successful Performance of a Team – S.C.O.R.E : 

Key Factors to Successful Performance of a Team – S.C.O.R.E S trategy C lear Roles and Responsibility O pen Communication R apid Response E ffective Leadership SIHFW: an ISO 9001: 2008 Certified Institution 37

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For more details log on to www.sihfwrajasthan.com Or contact: Director-SIHFW on sihfwraj@yahoo.co.in SIHFW: an ISO 9001: 2008 Certified Institution 38