Barnes Final Presentation

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SAP Integration Training Program:

SAP Integration Training Program Alison Barnes Saint Louis University March 13, 2012

Background:

Background Global organization Two hundred countries Many product differentiations Goal: To move from individual company systems to an integrated worldwide system

Background:

Background Program built in-house Mandated program Will happen, in this time frame, with this budget Specific teams put together for separate areas

Analysis:

Analysis Person analysis Interviewed employees Day-to-day processes Task analysis Collated information with new SAP tasks

Design & Development:

Design & Development St. Louis Training Team Learning Theory Information Processing Theory “Big picture” scenario LEON scheduling tool

Implementation:

Implementation SME training Face-to-face small classes – 3-10 people one-on-one Methodology PowerPoints Quick reference cards Hands-on via simulator

Transfer of Training:

Transfer of Training Immediate Support – first 2 weeks 24hour support One trainer per small group In physical distance Quick reference cards

Further Support:

Further Support Next 1-2 weeks Staggered coverage over 24hour period Central Support Group - St Louis – 24 hour phone support

Evaluation:

Evaluation Before training Revamp training materials Peer review group St Louis Training Team During training Anonymous online feedback sheets Collation by St Louis Training Team

Evaluation:

Evaluation After training Two anonymous surveys – Likert scale Measurements General questions Consistency of mistakes Decrease in support calls

Factors to Change:

Factors to Change Information Processing Theory Trainer does not receive feedback unless negative Surveys only show trends

Glossary:

Glossary SAP - Software by German company, SAP AG. It is an Enterprise Resource Planning Application (ERP). GFIT – SAP training team

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