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Non-regulatory Functions: Functions which may be carried as per the comprehension of the Airport Management. Slide 3: ROLE OF AVIATION AUTHORITY: Establish policies and manage service standards, Regulate and promote development of air services, Provide certification and safety oversight of national registered aircraft, Slide 4: Define the role of airport operator, Look after maintenance and operations of airport, provide air traffic control services within the national flight information region, Provide airport fire and rescue services, Provide other commercial activities and services (including non-aviation related), Airports these days are Gateways to the world : Airports these days are Gateways to the world Architectural showpieces National icons Commercial/ shopping centers Infrastructure contributing to national economy Airport Operations : Airport Operations Airport Stakeholders : Airport Stakeholders Government Agencies: Airport Authority Customs, Immigration & Health - Telecommunications and Land Transport Authorities Police/ Security Authority Trade and Tourism Departments Public Works/ Veterinary Depts. Ground Handling Companies Cargo Agents Oil Companies (refueling/ storage) Concessionaires Ground Transport Companies Service Providers Establishing Airport Policies : Establishing Airport Policies Establish service oriented policies geared towards the needs of clients which include passengers, airlines, and cargo operators. Manage, monitor and control established policies via service standards: Speed of clearance, baggage delivery Satisfaction of customer Availability of services - Competitive pricing, value for money Key Principles : Key Principles Close working relationship b/w airport operators and airport organizations and among themselves Balance among different components of operations (e.g. facilitation, security, commercial) Existence of common standards on safety, efficiency and service the needs of clients are met Passengers, airlines, shippers and ground handlers strive to achieve a win-win situation for all. Safety and Security : Safety and Security Two important facets of any Airport and the Aviation industry are Safety and the Security: Safety and security will not be compromised at any cost, Safety and security are fundamental drivers in airport operations. Lapses in safety and security can result in serious consequences, affecting lives of passengers and airport staff, damaging property, and cause irreparable damage to the image of airport. Security of the airport is the responsibility of Government Safety and Security programs require: : Safety and Security programs require: Integrity of Airport Safety and Security Plans Security Programs such as: National Civil Aviation Security Program National Civil Aviation Security Training Program National Civil Aviation Quality Control Program Operator Security Programs Airport Security Program Close Coordination and full cooperation with national security services for overall airport security to combat threats Good level of security consciousness and awareness by airport staff Need to overcome the threat of complacency Safety Programs are required to: : Safety Programs are required to: Maintain strict management and enforcement of airside safety Train apron vehicle drivers and equipment operators Schedule safety evacuation, emergency drills and crash exercises to ensure that all members of their staff are aware of their roles Provide sufficient and properly located evacuation points Airport Operational Efficiency : Airport Operational Efficiency Reliability of service Time savings Price Value Facilitation of passengers, bags, and cargo Optimal staffing, equipment and facilities Keeping operating expenses down Achieving a quick turnaround and on-time departure for airlines Providing adequate infrastructure and facilities Streamlining and re-engineering operational processes Applying technology to improve airport efficiency Airport operational efficiency aids in creating a standardised airport operations manual for the full spectrum of airport operations. Service Quality Delivery : Service Quality Delivery Service Quality Delivery includes: Passengers’ first and last impression of the airport Developing a culture of “service excellence” Creating a sense of pride amongst airport staff Promoting ISO certification Human Resource Development : Human Resource Development The role of Human resource Development is: Investing in HRD Equipping staff with the necessary skills for their assigned responsibilities Continuous training to enhance staff skills Improving productivity and morale Respecting the rights and entitlements of the staff Creating a work environment that is supportive and stimulating Rewarding initiative and effort Compensating employees at a level that ensure the recruitment and retention of a high callibre, effective, productive professional and technically qualified staff. Commercial Development : Commercial Development Airports with healthy financial returns instill confidence in the stake holders and airlines. Therefore, stakeholders must invest in commercially developing the airports. Commercial Development includes: Maximizing commercial gains, Developing non-aeronautical revenues, Benefiting airlines and improving competitiveness, Optimizing commercial opportunities with initiatives, diversification, effective commercial retail layout and promotional campaigns, Maximizing cargo and logistics potential Performance Standards : Performance Standards Performance Standards mean translating expectations of service standards into quantifiable measures. The following aspects differ from airport to airport: Processing speed check-in process Immigration/ customs clearance Passengers and Baggage security screening Baggage Delivery Functionality standards Minimum connecting time Availability Key operating systems such as flight monitors, escalators and trolleys Financial Performance Thanks for your patience and your queries & suggestions are welcome… : Thanks for your patience and your queries & suggestions are welcome… You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.