PRINCIPLES OF AIRPORT MANAGEMENT : PRINCIPLES OF AIRPORT MANAGEMENT BY:
AANCHAL SAXENA
Slide 2: It is related to the management of airports.
Regulatory Functions:
Functions which are regulated by the regulatory Authorities of International and National stature.
Non-regulatory Functions:
Functions which may be carried as per the comprehension of the Airport Management.
Slide 3: ROLE OF AVIATION AUTHORITY:
Establish policies and manage service standards,
Regulate and promote development of air services,
Provide certification and safety oversight of national registered aircraft,
Slide 4: Define the role of airport operator,
Look after maintenance and operations of airport,
provide air traffic control services within the
national flight information region,
Provide airport fire and rescue services,
Provide other commercial activities and services (including non-aviation related),
Airports these days are Gateways to the world : Airports these days are Gateways to the world Architectural showpieces
National icons
Commercial/ shopping centers
Infrastructure contributing to national economy
Airport Operations : Airport Operations
Airport Stakeholders : Airport Stakeholders Government Agencies:
Airport Authority
Customs, Immigration & Health
- Telecommunications and
Land Transport Authorities
Police/ Security Authority
Trade and Tourism Departments
Public Works/ Veterinary Depts.
Ground Handling Companies
Cargo Agents
Oil Companies (refueling/ storage)
Concessionaires
Ground Transport Companies
Service Providers
Establishing Airport Policies : Establishing Airport Policies Establish service oriented policies geared towards the needs of clients which include passengers, airlines, and cargo operators.
Manage, monitor and control established policies via service standards:
Speed of clearance, baggage delivery
Satisfaction of customer
Availability of services
- Competitive pricing, value for money
Key Principles : Key Principles Close working relationship b/w airport operators and airport organizations and among themselves
Balance among different components of operations (e.g. facilitation, security, commercial)
Existence of common standards on safety, efficiency and service
the needs of clients are met
Passengers, airlines, shippers and ground handlers strive to achieve a win-win situation for all.
Safety and Security : Safety and Security Two important facets of any Airport and the Aviation industry are Safety and the Security:
Safety and security will not be compromised at any cost,
Safety and security are fundamental drivers in airport operations.
Lapses in safety and security can result in serious consequences, affecting lives of passengers and airport staff, damaging property, and cause irreparable damage to the image of airport.
Security of the airport is the responsibility of Government
Safety and Security programs require: : Safety and Security programs require: Integrity of Airport Safety and Security Plans
Security Programs such as:
National Civil Aviation Security Program
National Civil Aviation Security Training Program
National Civil Aviation Quality Control Program
Operator Security Programs
Airport Security Program
Close Coordination and full cooperation with national security services for overall airport security to combat threats
Good level of security consciousness and awareness by airport staff
Need to overcome the threat of complacency
Safety Programs are required to: : Safety Programs are required to: Maintain strict management and enforcement of airside safety
Train apron vehicle drivers and equipment operators
Schedule safety evacuation, emergency drills and crash exercises to ensure that all members of their staff are aware of their roles
Provide sufficient and properly located evacuation points
Airport Operational Efficiency : Airport Operational Efficiency Reliability of service
Time savings
Price Value
Facilitation of passengers, bags, and cargo
Optimal staffing, equipment and facilities
Keeping operating expenses down
Achieving a quick turnaround and on-time departure for airlines
Providing adequate infrastructure and facilities
Streamlining and re-engineering operational processes
Applying technology to improve airport efficiency
Airport operational efficiency aids in creating a standardised airport operations manual for the full spectrum of airport operations.
Service Quality Delivery : Service Quality Delivery Service Quality Delivery includes:
Passengers’ first and last impression of the airport
Developing a culture of “service excellence”
Creating a sense of pride amongst airport staff
Promoting ISO certification
Human Resource Development : Human Resource Development The role of Human resource Development is:
Investing in HRD
Equipping staff with the necessary skills for their assigned responsibilities
Continuous training to enhance staff skills
Improving productivity and morale
Respecting the rights and entitlements of the staff
Creating a work environment that is supportive and stimulating
Rewarding initiative and effort
Compensating employees at a level that ensure the recruitment and retention of a high callibre, effective, productive professional and technically qualified staff.
Commercial Development : Commercial Development Airports with healthy financial returns instill confidence in the stake holders and airlines. Therefore, stakeholders must invest in commercially developing the airports.
Commercial Development includes:
Maximizing commercial gains,
Developing non-aeronautical revenues,
Benefiting airlines and improving competitiveness,
Optimizing commercial opportunities with initiatives, diversification, effective commercial retail layout and promotional campaigns,
Maximizing cargo and logistics potential
Performance Standards : Performance Standards Performance Standards mean translating expectations of service standards into quantifiable measures.
The following aspects differ from airport to airport:
Processing speed
check-in process
Immigration/ customs clearance
Passengers and Baggage security screening
Baggage Delivery
Functionality standards
Minimum connecting time
Availability
Key operating systems such as flight monitors,
escalators and trolleys
Financial Performance
Thanks for your patience and your queries & suggestions are welcome… : Thanks for your patience and your queries & suggestions are welcome…