Office Automation (1)

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Office Automation: An Overview Government of India Ministry of Communication & Information Technology Department of Information Technology National Informatics Centre Training Division, New Delhi :

Office Automation: An Overview Government of India Ministry of Communication & Information Technology Department of Information Technology National Informatics Centre Training Division, New Delhi National Informatics Centre, DIT, Govt. of India 1

Agenda :

Agenda Classification of Office Activities Trends in Technology Aim of using IT Tools in Offices Concept of Office Automation Present Scenario Need for re-engineering of processes Concept of Work flow Groupware Technology Tools: An Overview National Informatics Centre, DIT, Govt. of India 2

Classification of Office Activities:

Classification of Office Activities Documents preparation Data Management ( Structured / Unstructured) Scheduling / Planning of activities Presentation Dissemination of Information Communication / Correspondence National Informatics Centre, DIT, Govt. of India 3

Trends in Technology:

Trends in Technology Hardware Reduced Size, Less cost, More capabilities Software More capable, User friendly, More towards real world environment Networking Faster Communication Media, Concept for LAN/WAN/MAN / Web Technology … cont. National Informatics Centre, DIT, Govt. of India 4

Trends in Technology:

Trends in Technology Linking of conventional tools Telephone, Fax, Photocopier can be easily linked with Information Technology tools ( Computers & Communication) to automate office functions. National Informatics Centre, DIT, Govt. of India 5

Objective of using IT Tools in Office :

Objective of using IT Tools in Office Improvement in quality of output Improved Productivity / efficiency Optimal Utilization of Resources Reduction in time taken in execution of activities Better Information sharing / Transparency Better way of delivery of information to user at a place convenient to him / her Reduction in the dependency on human beings Look for simplification of procedures Better customer support etc……. National Informatics Centre, DIT, Govt. of India 6

Slide 7:

National Informatics Centre, DIT, Govt. of India 7 Desktops Mainframes Investments Increase in Productivity Time Mid - life Crisis Cost

Why is it so?:

Why is it so? Lack of understanding of concept of Office Automation Lack of knowledge about Technology Lack of Coordination Resistance to Change Lack of willingness to adopt new tools National Informatics Centre, DIT, Govt. of India 8

What is Office Automation ( Today’s concept)?:

What is Office Automation ( Today’s concept)? Adoption of IT Tools for enhancing productivity and reduction of manual labour It is associated with paperless office Is it enough ? National Informatics Centre, DIT, Govt. of India 9

Objective of Office Automation ( Redefined):

Objective of Office Automation ( Redefined) To improve customer relation by bringing transparency in systems To achieve better management control To simplify operations and minimise computational errors To improve quality of output in terms of presentation and reduction in processing time National Informatics Centre, DIT, Govt. of India 10

Workgroup :

Workgroup A workgroup is a group of people working towards the same goal. National Informatics Centre, DIT, Govt. of India 11

Concept of Workflow in Office Automation:

Concept of Workflow in Office Automation Information management / Business processes can be divided into sets of inter related tasks, which need to be done in prescribed order incorporating information from various resources. So one has to look for work flow automation using IT tools National Informatics Centre, DIT, Govt. of India 12

Workgroup … contd.:

Workgroup … contd. The members of the workgroup may be locally placed, e.g., people working in a section/ department or they may be placed at different far off locations. National Informatics Centre, DIT, Govt. of India 13

WorkFlow:

WorkFlow A Workflow is anything that makes knowledge or information sharing / dissemination more efficiently ansl it also helps in coordination of various activities to achieve a predefined goal . National Informatics Centre, DIT, Govt. of India 14 Data Flow Input from Data Bank Input from some other source Output Intermediary Information

The 3 C’s in a Work flow :

The 3 C’s in a Work flow Collaboration Sharing the information Communication Exchange of ideas Consultancy Coordination Monitoring the workflow Ensuring the Quality of Output National Informatics Centre, DIT, Govt. of India 15

OFFICE AUTOMATION SYSTEMS MANAGING DOCUMENTS: :

OFFICE AUTOMATION SYSTEMS MANAGING DOCUMENTS: WORD PROCESSING DESKTOP PUBLISHING DOCUMENT IMAGING WEB PUBLISHING WORK-FLOW MANAGERS * 16

OFFICE AUTOMATION SYSTEMS SCHEDULING: :

OFFICE AUTOMATION SYSTEMS SCHEDULING: ELECTRONIC CALENDARS GROUPWARE INTRANETS 17

OFFICE AUTOMATION SYSTEMS COMMUNICATING: :

OFFICE AUTOMATION SYSTEMS COMMUNICATING: E-MAIL VOICE MAIL DIGITAL ANSWERING SYSTEMS GROUPWARE INTRANETS * 18

OFFICE AUTOMATION SYSTEMS MANAGING DATA::

OFFICE AUTOMATION SYSTEMS MANAGING DATA: DESKTOP DATABASES SPREADSHEETS USER-FRIENDLY INTERFACES TO MAINFRAME DATABASES * 19

Slide 20:

20 Thank You….