Piyush_Morwal_Business_Communication

Business Communication and Technology:

Business Communication and Technology Presented By : Piyush Morwal Tarun Sharma

What is communication?:

What is communication? Communication is the transfer of information and ensures that messages reach the person to whom they are sent that the receiver understands and responds as the sender of communication wants the receiver to do.

Business Communication:

Business Communication

The Medium:

The Medium

The Medium:

The Medium How the communication is to be made Important to select an appropriate medium for the message: Need to consider the needs of the sender, the nature of the receiver and the aims of the communication Inappropriate medium can be a barrier to effective communication

Value:

Value

Value:

Value Vast majority of problems in business are caused by ineffective communication in one form or another Businesses essentially human focused organisations Value of good communications

To Whom?:

To Whom?

To Whom?:

To Whom? Who the communication is aimed at is an important factor: The nature of the medium and the content may depend on who it is aimed at Necessity of being sensitive to the receiver Should communication be formal or informal ?

To Whom:

To Whom E-mail communication: Does it need to adhere to normal rules of spelling, punctuation and grammar? Is it appropriate to use text speak? Is this OK 4U or is txt 1 stp 2fr? Are there different rules for different situations? How do you know what the receiver expects? What damage can be caused by inappropriate e-mail messages?

Type:

Type Type of message may be an important factor in determining the medium, content, approach, etc. Good news? Bad news? Information? Instruction? Each of the above may require a different approach and a different medium.

The Message:

The Message

The Message:

The Message What is the communication designed to achieve? This needs to be considered carefully to judge the best method of delivery and to judge the effectiveness of the feedback as to whether the message has been successful.

Role of Information Communication Technology:

Role of Information Communication Technology

Role of ICT:

Role of ICT ICT has brought many advantages but also has its limitations: It enables speedy communication It can be cheap and save on costs (e.g. videoconferencing) It can be expensive in hardware requirements It can seem impersonal It can be abused

Barriers:

Barriers

Barriers:

Barriers Anything that prevents successful communication from occurring Complex and multi-layered Can be technical or generated by the medium used, etc. but: Main problem is human behaviour and psychology, e.g.

Emotional Interference:

Emotional Interference A significant factor influencing successful communication Emotions - anger, frustration, happiness, enthusiasm, need to be defensive, desire to be assertive, etc. Body language – says far more about communication than we ever realise! An enduring image – the message this photograph was meant to send out was vital to Middle East peace – what does the body language of those in the image suggest is also being communicated to the world? Title: The handshake. Copyright Getty Images, available from Education Image Gallery (http://eig.edina.ac.uk)

Some Issues in Electronic Communication:

Some Issues in Electronic Communication Use of Computers in Communication E-mail The Internet and the World Wide Web Teleconferencing and Videoconferencing E-commerce

Slide 20:

E-Commerce E-commerce is defined as “the sharing of business information, maintaining business relationships, and conducting business transactions by means of telecommunications networks.” On-Line Retail Sales Online recruiting . Collaborative planning .

E-mail Communication System:

E-mail Communication System Benefits Inter-Business & Intra-Business communication will become fast and secure Cost of paper, printing and distributing the mail / letters will be saved Orders from the superior manager will reach instantly to the subordinate ensuring immediate implementation

Slide 22:

Teleconferencing and Videoconferencing Teleconferencing : permits a group of people to “confer” simultaneously via telephone or electronic mail. Videoconferencing : Teleconferencing that also has the capability to let participants see each other over video screens.

A Model Video Conferencing Court:

A Model Video Conferencing Court

Benefits of Videoconferencing:

Benefits of Videoconferencing Can improve work quality Increase productivity Reduce costs Improves communication Groups can meet more frequently Critical meetings can be convened in less time More faculty and staff can be involved

Slide 25:

The Internet and the World Wide Web Corporate portals

Slide 26:

Transmitting & Receiving Systems Telephone Radio Television Microwave Communication Satellite Communication

Slide 27:

Thanks & Query