10 Ways to Leverage Social Media in Corporations

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I Did Not Know That: 10 Ways to Leverage Social Media in Business:

I Did Not Know That: 10 Ways to Leverage Social Media in Business Vanessa Bauman, Salvatore Ponzio Xi Zhang Management Information Systems March 6, 2011

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01 PROFILE Build company page or open company account on popular social media to expand customer-base. 0 1 02 03 04 05 06 07 08 09 10

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02 APPLICATIONS Design applications to deliver product information and provide useful tips to customers. 0 1 02 03 04 05 06 07 08 09 10

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03 MARKETING RESEARCH Collect no-to-low-cost data from customers through public profiles. 0 1 02 03 04 05 06 07 08 09 10

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04 EXISTING ONLINE COMMUNITIES Use visitors’ personal profiles to find existing groups, communities and common interests to capitalize on advertising opportunities. 0 102 03 04 0506 07 08 09 10

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05 PROMOTIONS AND ADVERTISEMENT Use social media as a platform to share current promotions and free advertise- ments or paid, monitored advertisements. 0 102 03 04 05 06 07 08 09 10

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06 CUSTOMER FEEDBACK Electronic word-of-mouth via social media helps gain free and accessible customer feedback. 0 102 03 04 05 06 07 08 09 10

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07 COMPETITOR AUDIT Audit competitors’ marketing behavior through its social media pages. 0 1 02 03 04 05 06 07 08 09 10

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08 BUSINESS-TO-BUSINESS Procurement systems via social networks aid vendors and buyers from delivering their business intents. 0 102 03 04 05 06 07 08 09 10

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09 EMPLOYEES AS BRAND AMBASSADORS Employees can act as brand ambassadors for their own company and can also negatively promote competit -or offerings. 0 102 03 04 05 06 07 08 09 10 Vs .

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10 RECRUITMENT AND RETENTION Social media has much potential in recruitment and retention, both internally and externally. 0 102 03 04 05 06 07 08 09 10

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Thank You! Feel free to email us with your inquiries. Vanessa Bauman: vbauman@kent.edu Salvatore Ponzio : sjponzio@gmail.com Xi Zhang: xzhang17@kent.edu