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The InfrastructureOptimization Journey : 

The InfrastructureOptimization Journey

Changing Role of the CIO : 

Changing Role of the CIO CIOs’ Philosophy on the Role of the IT Department “State of the CIO Survey,” CIO Magazine, 2003-2007 CIOs’ Philosophy on the Role of the IT Department Top Priorities of CIOs in 2007

The Next Frontier In IT strategy:A McKinsey Survey : 

The Next Frontier In IT strategy:A McKinsey Survey Collaboration between IT and business operations Close integration of IT strategy with business strategy Technology-driven business innovation Multiyear planning (as opposed to annual) Opportunities to use emerging technology IT capabilities of competitors Manage IT infrastructure Implement strategic approach to sourcing Govern IT performance Target areas in organization where IT can add most value Introduce new technology better then competition “Most companies have not yet reached their IT potential” “Evidence of IT’s collaborative role in shaping business strategy is the fact that so many CIOs now have a seat at the table with senior management” Develop IT Strategy Improve IT Strategy “The next frontier in IT strategy: A Mckinsey Survey” http://www.mckinseyquarterly.com/article_page.aspx?ar=1980&L2=13&srid=27&gp=0

People Drive Business Outcomes : 

People Drive Business Outcomes Develop Customer Relationships Drive Innovation Build Partner Connections Improve Operations PEOPLE

More Pressure Than Ever on IT Budgets : 

More Pressure Than Ever on IT Budgets

Supporting Evidence : 

Supporting Evidence HSBC Case Study – add link here Comisión Nacional del Agua Case Study – add link here Information Technology Drives Growth, Keystone Strategy, Inc. 2006 Fujitsu Case Study – add link here Manage Complexity, Achieve Agility Protect Information, Access Control Amplify the Impact of Your People Advance the Business with IT Solutions Microsoft IT Promises

Infrastructure OptimizationBuilding a People-Ready Business : 

Infrastructure OptimizationBuilding a People-Ready Business Provides capability framework to help you build an optimized infrastructure (not Microsoft-specific) Establishes a foundation based on industry analyst, academic, and consortium research Provides guidance and best practices for step-by-step implementation Drives cost reduction, security and efficiency gains Enables agility Model-Based Approach Application Platform Optimization Model Business Intelligence Enterprise Content Management Collaboration Unified Communications Enterprise Search Business Productivity Infrastructure Optimization Model Data Protection and Recovery Desktop, Device, and Server Mgmt Identity and Access Management Security and Networking Core Infrastructure Optimization Model IT and Security Process BASIC STANDARDIZED RATIONALIZED DYNAMIC BASIC STANDARDIZED RATIONALIZED DYNAMIC BASIC STANDARDIZED ADVANCED DYNAMIC

IO Improves IT EfficiencyAccomplish More with the Same Resources : 

Standardized Rationalized Basic IO Improves IT EfficiencyAccomplish More with the Same Resources PCs managed per IT FTE 100 200 300 400 700 0 Organization 500 600 Avg PC’s per/IT FTE IT Labor/PC Source: IDC data analyzed by Microsoft 2006 20% 60% 20% 76 $1,320 172 $580 442 $230

Slide 9: 

Dynamic Proactive OptimizingCosts and Quality Agile Self Assessingand ContinuousImprovement “Taking The Lead” Infrastructure Optimization Model Stage Characteristics Proactive Accountable Increased Monitoring Formal ChangeManagement SLA’s Improvement Predictability “Quality Driven” Standardized Reactive Stable IT Request Driven Change Management and Planning “Keeping ItRunning” Basic Reactive Ad hoc Problem-Driven “AvoidingDowntime” Rationalized

Core InfrastructureOptimization Model : 

Standardized Dynamic Rationalized Basic Data Protection and Recovery Identity and Access Management Security and Networking IT and Security Process Desktop, Device, and Server Management Core InfrastructureOptimization Model

Infrastructure Optimization in ActionCore Infrastructure Optimization Case Study : 

Infrastructure Optimization in ActionCore Infrastructure Optimization Case Study See the full case study at: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=1000003690 HSBC Mexico HSBC Mexico supports 30% more users with same IT infrastructure Situation HSBC Mexico decided to overhaul its technology infrastructure following a 2002 acquisition. At that time, the company faced a decentralized IT environment, including 25,000 workstations without a common operating system. HSBC Mexico did not have a consistent method of software distribution and could not ensure that branch offices had the latest security updates. Redundant systems ran in different locations performing the same tasks, and the IT department did not have an efficient way to effectively monitor system activities. Solution Based on the situation that the HSBC Mexico faced and results of a Core Infrastructure Optimization (Core IO) assessment, HSBC Mexico was able to utilize technology solutions identified as part of the Core IO model to consolidate scattered departmental server computers into a central data center located 25 miles away. Additionally, the solution standardized the heterogeneous workstations on a single operating system—no easy task in a large, geographically diverse company. Benefits With its new IT management solution, HSBC Mexico can now take advantage of automated application deployment to get products to market quickly and to install software applications and updates. The IT staff can also monitor resources and support business growth more effectively.

Slide 12: 

Business Productivity Infrastructure Optimization Model Standardized Dynamic Rationalized Basic Unified Communications Collaboration Enterprise Content Management Enterprise Search Business Intelligence

Infrastructure Optimization in ActionBusiness Productivity Infrastructure Optimization Case Study : 

Infrastructure Optimization in ActionBusiness Productivity Infrastructure Optimization Case Study See the full case study at: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=1000003729 Brembo Group IO Solution Helps Remove Geographical and Technical Barriers Situation Due to Brembo Group’s continuous international expansion, the company required IT systems that would support collaboration, knowledge sharing, and process fluidity. The use of collaborative tools and processes in Brembo’s international units is considered essential. The governance of this industrial group goes beyond the concept of IT infrastructure as a cost center. It defines an evolutionary model where IT systems are valued for their capacity to support business strategies and amplify the impact of its people. Solution Based on the situation that the Brembo Group faced and results of a Business Productivity Infrastructure Optimization (BPIO) assessment, Brembo was able to utilize technology solutions identified as part of the BPIO model to establish a global portal environment that permits efficient document management across the enterprise while maintaining a simple user interface. Additionally, the portal supports Voice over Internet Protocol (VoIP) and multi-site communications. Benefits Employees benefited from the direction taken by the Brembo Group’s IT department, which provided maximum fluidity in circulating information among people and between internal and external systems in the organization.

Slide 14: 

Standardized Dynamic Advanced Basic Development Data Management SOA and Business Process Business Intelligence User Experience Application Platform Optimization Model

Infrastructure Optimization in ActionBusiness Productivity Infrastructure Optimization Case Study : 

Infrastructure Optimization in ActionBusiness Productivity Infrastructure Optimization Case Study See the full case study at: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=200443 Alamance Regional Medical Center (ARMC) Medical Center Decreases Software Deployment Costs While Increasing IT Agility Situation ARMC has more than 2,200 end-users. Deploying, updating and supporting 75 wide-ranging industry applications was incredibly time-consuming and challenging. A solutions was needed to address the infrastructure challenges, enable them to vastly simplify and accelerate application deployment and upgrades, and establish a much more flexible, cost-effective way to manage their application environments. Solution Based on the situation that ARMC faced and results of an Application Platform Optimization (APO) assessment, ARMC was able to utilize technology solutions identified as part of the APO model to transform their applications into virtualized, network-available services resulting in dynamic delivery of software that is never installed, never conflicts, and minimizes costly application compatibility testing. Benefits Application regression testing was eliminated—saving hundreds of man-hours per year. The entire deployment process was reduced from 87 hours to 8 hours for rolling out a new application company wide. Annual application upgrade time was reduced by more than 2,000% (from 8,248 hours to 365).

Slide 16: 

Standardized Rationalized Basic $1,320/PC $230/PC Limited PC Security PC firewall Auto patching Comprehensive PC Security Anti Spyware Enforced security compliancewith Network Access Control Minimal PC Security Anti-virus Manual patching No enforced sec. compliance Standardization Defined PC lifecycle Limited policy based PC mgt Many software configs Stds Compliance Defined PC life cycle, stds enforcement Full policy based PC mgt Minimal hw, sw configs None No PC life cycle strategy No policy based PC mgt Many hw, sw config Standardized desktops $110/PC Centrally managed PC config $190/PC Limited sys mgmt Single sys mgt tool Software packaging Software distribution No system-wide mgmt Poor sys mgt tool coverage Duplicate mgmt tools Manual sw, patch deploymt Comprehensive sys mgt Hw, sw inventories Hw, sw reporting Auto/targeted sw dist. Multiple Directories Many auth. directories No dir synchronization Manual user provisioning Single directory for Auth One authentication dir. Automated provisioning Single Sign-on Auto password reset Auto user provisioning Source: http://www.microsoft.com/technet/io (Desktop, AD, & SMS), IDC, 2006 Infrastructure Optimization Industry Best Practices Drives Down Costs $580/PC

Next Steps : 

Next Steps Learn more about a People_Ready business at: http://www.microsoft.com/peopleready Learn more about Infrastructure Optimization at: http://www.microsoft.com/io Complete the three online Infrastructure Optimization self-assessments at: Core Infrastructure – link here Business Productivity Infrastructure – link here Application Platform – link here Contact your Microsoft Account Manager or Microsoft Partner

Slide 18: 

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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