20110204 12Return General Commercial Animation

Unlocking Value from your Reverse Chain:

Unlocking Value from your Reverse Chain

Managing your Reverse Chain with 3 Processes:

Managing your Reverse Chain with 3 Processes Motivate and enable the end-user to initiate the return process in a way that fits his situation. Dynamically determine the optimized return flow based on a trade-off between costs and value recovery opportunities. Integrate all parties in the Reverse Chain to achieve transparency and control and to maximize product recovery.

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End-User enters your website 1 I want to buy your product I am using your product I want to stop using your product I want to return a defect product And selects where he or she needs help

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Creates an RMA request 2 By entering following data Personal details Product code Product characteristics Serial number Damage status

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Enters the return preference 3 Return Options Drop-Off (free of charge) Pick-Up (paid) TNT UPS

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Receives a return proposal 4 Return Material Authorization RMA Number Selected Return Option Financial Consequences

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Performs on-line payment 5 Payment

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And confirms the return 6 Return Material Authorization Confirm

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Repair To a designated destination 7 Return Material Authorization Refurbish Recycle Express, Next day delivery Express, Economy delivery Express, Economy delivery Via an optimized physical return service:

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Repair Where recovery takes place 8 Return Material Authorization Refurbish Recycle Sourcing Value Environmental Value Customer Value Information Value

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12Return Dinalog Campus Princenhagelaan 13 4813 DA Breda The Netherlands E: info@12return.nl W: www.12return.nl T: 0031-(0)76-5315300