conflict

CONFLICT RESOLUTION AND STUDENT CONDUCT SERVICES(CRSCS) : 

CONFLICT RESOLUTION AND STUDENT CONDUCT SERVICES(CRSCS) SFRB Presentation Fall 2007 (July 2006 to June 2007)

CRSCS Philosophy : 

CRSCS Philosophy “Work toward justice that heals. Come to the task with vision and a spirit of inquiry – and with great persistence, great patience, and open hearts.”

CRSCS Mission : 

CRSCS Mission Conflict Resolution and Student Conduct Services provides a comprehensive array of approaches to support Colorado State University values of interpersonal civility, respect for human dignity, and the honoring of community standards. Our purpose is to: Support students to overcome mistakes in order to be successful in the campus community Foster a community that is safe and welcoming Support residential communities that honor the ability for all to study, sleep, and feel comfortable and safe in their homes Resolve conflicts involving students at the lowest level possible, through education, facilitation and support Engage in character development with an emphasis on ethical decision-making and integrity.

CRSCS Organizational Chart : 

CRSCS Organizational Chart Craig Chesson, Director Connie Bebell, Admin Support Paul Osincup, Assistant Director Ron Hicks, Associate Director Shay Bright, Assistant Director Jeff Rosenberry, Grad Student Meredith Carpenter, Res Life Area Director Nakia Lilly, CRSCS Admin Support Res Life Admin Support Sean McGowan, Res Life Area Director Student Employee Student Employee

CRSCS Continuum of Services : 

CRSCS Continuum of Services Conflict Resolution Services Advice/Referrals Coaching Mediation Trainings Student Conduct Hearing Restorative Justice Advising of Student Peer Conduct Boards Appeals Criminal Pre-admission Hearings Emergency Consultation Team Outcomes and Education DAY Programs Party Partners Skill-building workshops Academic Integrity

Conflict Resolution Services : 

Conflict Resolution Services What is the role of CRS? Assist all visitors in receiving fair and equitable treatment within the university system Act as an advocate for a fair process, not as an advocate for the visitor or the university Resolve conflicts at the lowest level possible and foster non-adversarial solutions Refer visitors to other university personnel or community resources

Conflict Resolution Services : 

Conflict Resolution Services What does CRS provide? Information regarding campus resources, policies, and procedures Consultation regarding options for resolution of conflicts Coaching/skills education to aid visitors in solving conflicts on their own Mediation (between willing parties) Facilitate communication Group conflict resolution

Conflict Resolution Services : 

279 served 141 unsolicited (new contacts) 138 solicited (follow-up meetings, coaching, mediations, research, or facilitations) Conflict Resolution Services

Training, Outreach, & Marketing of Services : 

Training, Outreach, & Marketing of Services 37 training sessions – 849 students/staff/faculty/community members 40 outreach programs - 1,315 participants – students/staff/faculty/community members Marketing of Services Distribution of brochures -Student Legal Services -Student Organizations area (lower level LSC) -ASCSU -Counseling Center -Recreation Center -Health Center -Graduate School -Apartment Life/Residence Life -International programs -Off-Campus Student Services/Non Traditional Students -Advocacy Offices -Bookstore -Center for Advising & Student Achievement

Additional marketing avenues : 

Additional marketing avenues Ramweb fyi to undergraduate and graduate students E-mail to ALL Student Organization Presidents and Advisors Graduate School orientation sessions Fraternity Congress Ram Welcome Freshman Street Fair CSU/City Community Welcome CSU Meet & Greet Division of Student Affairs Day Infusion into all presentations/trainings

Fall 2007 Marketing Initiatives : 

Fall 2007 Marketing Initiatives Collegian Article Residence Hall Tabling Tour Student designed posters LSC Flea Market Commuter Student Newsletter Apartment Life Newsletter Parent & Family Newsletter Flyers to All Student Organizations Officers at their Orientation Present services at IFC-Panhellenic Council, NPHC, and LGC meetings

Future Marketing Initiatives : 

Future Marketing Initiatives College Avenue – Student Magazine “Fun” gadgets for freshman packets during Ram Welcome (i.e. Stress balls, magnets, or note pads) Table tents in Lory Student Center Post cards to students New initiative targeting advocacy offices regarding Conflict Resolution Services via newsletter or e-newsletter

Web Page Statistics : 

Web Page Statistics 13,780 total hits 4,105 new visitors 515 returning visitors

Student Conduct Hearings : 

Student Conduct Hearings Meeting in which a student meets with a hearing officer to tell their perspective of an incident that invoked the disciplinary process 845 student conduct hearings

Restorative Justice Program : 

Restorative Justice Program Balanced focus on person(s) causing harm, person(s) harmed, and community Healing the harm of the behavior Creating peace in communities What harm was caused? Who is responsible? How can the harm be repaired?

Goals of Restorative Justice : 

Goals of Restorative Justice The person(s) harmed is involved in the process and is satisfied with the results The person who causes the harm understands how their actions affected others and takes responsibility Outcomes repair harms and address reasons for wrongdoing/conflict; agreement tailored to needs of the person harmed/the person causing the harm. The person harmed/the person causing the harm gain sense of closure and are reintegrated into the community The community is allowed to be whole again by healing broken relationships and creating new relationships

Restorative Justice Program Involvement : 

Restorative Justice Program Involvement 9 student volunteer facilitators 38 case referrals Research approval for evaluation of Restorative Justice Program 9 RJ trainings – 143 participants Residence Directors, Assistant Residence Directors, and Resident Assistants CSU Police Department Student Affairs staff Restorative Justice formally available as a referral option throughout the campus

Restorative Justice Stories : 

Restorative Justice Stories Theft Case – One roommate stole the other’s purse and took debit card and cash. Pellet Gun case – Students horse playing in the residence halls with pellet/air soft guns.

Restorative Justice Student Reflections : 

Restorative Justice Student Reflections “I think they are definitely out to help the students rather than punish them.” “Told from the cops perspective-not just mine-understand how it affected them.” “(RJ) is a really good way to solve problems.” “I’m really glad I did this even though I didn’t really want to at first.” “Well handled by CRSCS staff, especially for a rather unusual situation; done with tact and respect for all.”

Party Partners Classes : 

Party Partners Classes Educational response for students who receive tickets for violating city ordinances in the Fort Collins community Conducted twice a month Noise violations Collaborative program developed and conducted by the Office of Conflict Resolution and Student Conduct Services, Fort Collins Police Services, Fort Collins Neighborhood Services, and Off-Campus Student Services

Party Partner – Noise Violation Statistics : 

Party Partner – Noise Violation Statistics 46% reduction in noise complaints from 2003 to 2006 3% re-offend with a similar offense

Party Partner – Noise Violation Workshops – Comparison : 

Party Partner – Noise Violation Workshops – Comparison

What Students Say About Party Partners – Noise Violations : 

What Students Say About Party Partners – Noise Violations In response to the question “Will this workshop affect future behavior?” 82% replied “yes.”

What Students Say About Party Partners – Noise Violations : 

What Students Say About Party Partners – Noise Violations In response to the question “ What will change after taking this workshop?” students replied: “I will consider my actions a lot more with regard to having people over.” “I will drink less when hosting a party or not drink at all and talk more frequently to my neighbors.” “I’m done having parties. I’m sick of it.” “If I do have a party I now know how to be smart and stay out of trouble.” “It just made me more informed about city ordinances and how to be more responsible.” “It will change on how I will approach partying and talking to the cops.”

Choices Workshops : 

Choices Workshops Interactive workshop based on ethical decision making Students referred for situations involving errors in judgment Emphasis on better choices, not judging past decisions

Choices Workshops – Comparison : 

Choices Workshops – Comparison

What Students Say About Choices Workshops : 

What Students Say About Choices Workshops In response to the statement “What I learned will help me make ethical decisions,” 63% of the students replied “strongly agree” or “agree.”

What Students Say About Choices Workshops : 

What Students Say About Choices Workshops When asked what aspects of the workshop were beneficial, students responded: “Did I like who I was today?” “Different people have different views about what is right and what is wrong.” “Don’t assume I know what I am doing always. Be ready to learn.” “Every action has a consequence.” “I know what my personal ethics are and should follow them.” “My decisions have more weight then you would sometimes think.” “To think of myself as well as others in making a decision.”

Beyond Basics : 

Beyond Basics Workshop focused on assisting students struggling with anger management and interpersonal communication issues One sessions consists of four weeks;1.5 hour each week Curriculum covers the following areas Cognitive restructuring Gender socialization Decision making Values clarification

Beyond Basics : 

Beyond Basics

Beyond Basics Story : 

Beyond Basics Story Party- Keg ran dry Success story when he was being tailed by another student

Program Referrals : 

Program Referrals DAY Programs Counseling Center Learning Assistance Center Health Center

Drugs, Alcohol, and You (DAY) Programs : 

Drugs, Alcohol, and You (DAY) Programs Live Safe 101: one-time three-hour class Basics: two sessions with a clinician and follow-up meeting four weeks later Back on TRAC: focuses on treatment and personal, academic, and social development

Funding Sources : 

Funding Sources Student Fees (3.32 per student) Director (32%) Assistant Director—Conflict Resolution Graduate Assistant Administrative Assistant Student Employee Operating Funds Housing and Food Services (auxiliary) Associate Director—Residential Hearings/Back on TRAC program/Academic Integrity Administrative Assistant Operating Funds State Funds Director (68%) Assistant Director – Hearings/Back On TRAC/Advisory Boards Program

CRSCS Budget Breakdown : 

CRSCS Budget Breakdown $259,292

Slide 37: 

CRSCS Student Fee History

CRSCS BUDGET BREAKDOWN 2006-2007 : 

CRSCS BUDGET BREAKDOWN 2006-2007

Advisory Board Members : 

Advisory Board Members Chris Bryson, Assistant Resident Director/Graduate student Melissa Emerson, Community Liaison Quinn Girrens, ASCSU Supreme Court Chief Justice Shelby Tucker, student representative/Advocacy Offices Ria Vigil, Graduate student Amanda Rodriguez, Graduate student Toby Gass, non-traditional student Calvin McGill, student representative/first-year student Darrick Hildman, non-traditional student/junior

CRSCS Assessment Survey Results : 

CRSCS Assessment Survey Results

CRSCS Assessment Survey Results : 

CRSCS Assessment Survey Results

CRSCS—Programs & Services : 

CRSCS—Programs & Services Collaborations Positive Impact Screen RamRide applicants Advisory function for ASCSU Supreme Court and SAVA (Standards & Values Alignment) Supreme Court member on SAVA Supreme Court hears club sports/student organization infractions

CRSCS – NEW ITEMS : 

CRSCS – NEW ITEMS Academic Integrity/Student Honor Code Continued implementation of Alcohol Task Force recommendations -Greek live in positions Conflict Resolution cohort collaborations Implemented new comprehensive training program for conduct boards Create student initiated poster Training about On-line Social Networking to faculty and/or student groups

Slide 44: 

Questions? CONFLICT RESOLUTION AND STUDENT CONDUCT SERVICES (CRSCS)