Branding and Social Media

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Slide 1: 

BRANDING AND SOCIAL MEDIA

Slide 2: 

Derek Beere Brand Supervisor, Mason Inc. @derekbeere

Slide 4: 

YOUR BRAND IS NOT MY FRIEND. - Alan Wolk, 2007

Slide 5: 

Prior to the internet, the last technology that had any real effect on the way people sat down and talked together was the table. – Prof. Clay Shirky

Five Things To Remember : 

Five Things To Remember Social Media is now a part of the entire communication and brand strategy

Five Things To Remember : 

Five Things To Remember No longer can an organization rely solely on the traditional mediachannels to consistently reach its stakeholders

Five Things To Remember : 

Five Things To Remember Social media channels providethe means to engage key constituents directly, accuratelyand cost effectively

Five Things To Remember : 

Five Things To Remember 4. Social Media can be measured

Five Things To Remember : 

Five Things To Remember Your brand promise has to be delivered in social media.

Slide 16: 

A brand is not just a logo

Slide 17: 

Brand = expectations and emotions brought to mind when a name or a logo is seen

Brand Defined : 

Brand Defined A brand creates a set of promises and expectations. It establishes a relationship with its audience. It creates expectations about what a person will experience in any interaction.

About Connex Credit Union : 

About Connex Credit Union Connecticut’s fourth largest credit union Established in 1940 AT&T, SNET

About Connex Credit Union : 

Mission Statement Improving the lives of our members… one member at a time About Connex Credit Union

About Connex Credit Union : 

Corporate Giving Donates more than $10,000 each year to various local organizations About Connex Credit Union

Slide 25: 

GETTING SOCIAL FOR A GOOD CAUSE.

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Situation After initial launch of Facebook page, leveled out at around 300 fans. Goal was to get over 500 fans to increase engagement and conversation.

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Challenge Double the number of Facebook “likes” without being too intrusive or gimmicky. More importantly, stay true to the brand.

Slide 28: 

Solution Developed a charitable giving campaign that would be driven through social media and traditional. Also tie in a gift as a giveaway to a new fan. The holiday social was born.

Slide 29: 

Concept Partner with Connecticut Food Bank on a social media driven campaign. For every person who liked Connex’s Facebook page, Connex would donate $1 to Connecticut food bank. $1 feeds provides 3.6 meals

Slide 30: 

Support Social media Banner ads on websites In branch flyers Connex website Community partners Email to members

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Results More than doubled Facebook “likes” Increased engagement Raised $$ to provide 1,170 meals Earned media coverage Reposts by other businesses and people

Slide 32: 

Facebook Tab

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Email To Members

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Branch Flyers

Slide 35: 

Connex Website Banner

Slide 36: 

Website Banners

Why Be Social With Brands? : 

Why Be Social With Brands? What’s In It For Me?

What Else Is In It For Me? : 

What Else Is In It For Me? Financial tips Resources Other ways to save, such as links to Groupon Connex news Product news Closings Workshops Other communication

Why Be Social With Brands? : 

Why Be Social With Brands? You’re passionate about that brand You’re loyal Connect with like-minded people Share your experiences with that brand Provide feedback Receive news Updates Valuable information Customer Support