Quality improvement of HBD unit , Moh Olfat,MD

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Quality improvement of HBD unit : 

Quality improvement of HBD unit Dr.Mohamed Othman Olfat, MD Pediatric Rheumatology Total Quality management Hospital survior , Oklahoma CBAHI Team Member , KSA

What is quality? : 

What is quality? Ongoing and continuous improvement to provide a unique service properly free of errors and defects from the first time through the specifications and standards suitable for use and application to meet customer requirements and gain the satisfaction with the lowest cost

Quality principles : 

Quality principles Customer focused Team-work System-ness Data driven leadership

Implementing quality : 

Implementing quality Planing, resources, reorganization Awareness, education & training Standards and performance measures Monitoring compliance Improvement projects

Slide 5: 

QUALITY DESIGN Step1: plan Step10: implement solution step2:set stanandards Step9:choose & design solution step3:communicate standarards Step8:analyse &study problems step4: monitor Step7:identify who will step5: identify &prioritize Work on problem apportunities for improvement Step6:define problem QUALITY QUALITY IMPROVEMENT CONTROLE

HBD care unit improvement : 

HBD care unit improvement System- ness Strategic plan , mission , vision , value Organization chart Jop description P&Ps manual including protocoles & clinical practice guidelines Standards

HBD care unit improvement : 

HBD care unit improvement Implementation Monitoring/ audit / analysis corrective or preventive action Reevaluation Improvement projects Committees /meetings Documentation / regestrations

Policy and procedures : 

Policy and procedures Written Recent Approved Communicated to staff Easily accessible (over the counter) Implemented

Standards : 

Standards Standards are statements of expectation for structure , processes , and outcomes of health care system that are necessary to ensure the delivery of quality patient care Standards are the language \ statement of what we expect quality to be المعايير هي لغة الوصول للجودة الشاملة

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Standards : 

Standards

Self assesment : 

Self assesment Is a process through which assigned teams evaluate the compliance of departments or functions against previously set standards and plan corrective actions to close the gaps in performance of these departments or functions

Self assesment ….why? : 

Self assesment ….why? Helps understanding the standards Discover gaps in performance Allows teams to know their strengths and weaknesses Allows teams to realize where they have been , where they are now, and where they want to go next

Self assesment ….why? : 

Self assesment ….why? Set & prioritize improvement apportunities Follow up improvement efforts Part of accreditation process

Conclusion : 

Conclusion The effective use of measurable health care standards ensure the delivery of uniform and consistent quality patient care

Slide 24: 

أخيراً المعرفة وحدها لا تكفي بل لا بد من التطبيق.. التطبيق.. التطبيق. ابدأ أولاً بما تستطيع تحقيقه ثم الذي يليه ثم قيم الموقف من جديد اعمل باتقان بكل طاقاتك وامكانياتك واجعل الاخلاص شعارك الدائم فان الله سبحانه وتعالى مع الانسان الصادق المخلص النزيه

Slide 25: 

thank you

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