Introduction to Social Media

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An Introduction to Social Media:

An Introduction to Social Media

You’re almost an expert.:

You’re almost an expert. “No profession stands to influence social media more than public relations .” Paul Gillin , The New Influencers, A Marketers Guide to the New Social Media INTRODUCTION


Outline Social media defined 20:00 10 keys to social media success 30:00 Social media tools 20:00 3 take away messages 2:00 Q & A 3:00 INTRODUCTION

What is social media?:

What is social media? Social media is a conversation online. Look who’s talking : your customers your donors your volunteers your employees your investors your critics your fans your competition .... anyone who has internet access and an opinion . SOCIAL MEDIA DEFINED

The social media conversation:

The social media conversation The conversation is not : controlled organized “ on message ” The conversation is : organic complex speaks in a human voice Social media is not a strategy or a tactic – it’s simply a channel . SOCIAL MEDIA DEFINED

The conversation is powered by:

The conversation is powered by Social Networks News & Bookmarking Blogs Microblogging Video Sharing Photo Sharing Message boards Wikis Virtual Reality Social Gaming Related: Podcasts Real Simple Syndication (RSS) SOCIAL MEDIA DEFINED

Social media is changing our world:

Social media is changing our world The power to define and control a brand is shifting from corporations and institutions to individuals and communities . SOCIAL MEDIA DEFINED

Small markets are the new mass market:

Small markets are the new mass market “It is about putting the ‘ public ’ back in Public Relations and realizing that focusing on important markets and influencers will have a far greater impact than trying to reach the masses with any one message or tool.” Brian Solis, The Social Media Manifesto SOCIAL MEDIA DEFINED

Word of Mouth is the Future of Marketing:

Word of Mouth is the Future of Marketing Marketers can effectively use social media by influencing the conversation. One way to do this is by delivering great customer service experiences. SOCIAL MEDIA DEFINED

ZAPPOS – Customer service is central:

ZAPPOS – Customer service is central Zappos , an online shoe retailer, makes customer service central with a focus on “ making personal and emotional connections .” Divert marketing budget to customer service ( they outsource marketing to their customers ; they don’t outsource their call centre) Use Twitter to promote their brand Website displays any public tweets mentioning of their brand CEO has over 400,000 followers 430 employees on Twitter $1billion in sales last year and their expanding into new product categories CASE STUDY

Social media influences people:

Social media influences people 91 % say consumer reviews are the #1 aid to buying decisions - JC Williams Group 87 % trust a friend’s recommendation over critic’s review - Marketing Sherpa 3 times more likely to trust peer opinions over advertising for purchasing decisions - Jupiter Research 1 word-of-mouth conversation has impact of 200 TV ads - BuzzAgent * Slide courtesy of Digital Influence Group SOCIAL MEDIA DEFINED

People are using social media:

People are using social media Social media sites are the fastest-growing category on the web, doubling their traffic over the last year. 73 % of active online users have read a blog 45 % have started their own blog 57 % have joined a social network 55 % have uploaded photos 83 % have watched video clips Universal McCann’s Comparative Study on Social Media Trends, April 2008. 17,000 respondents from 29 countries, *using internet at least every other day SOCIAL MEDIA DEFINED

Canadians are using social media:

Canadians are using social media 40 % of Canadian internet users have visited a community or social networking site 22 % of Canadians over 60 50 % of Internet users under 30 25 % of users 25-29 do so daily 43 % English speaking Canadians and 24% of French speaking Canadians visit these sites Canada Online, The Internet, Media and Emerging Technologoes SOCIAL MEDIA DEFINED

Reasons Canadians use social media:

Reasons Canadians use social media SOCIAL MEDIA DEFINED Younger users (under 45) and women use these sites for socializing Older users use these sites to obtain and share information Youth (12-17) use these sites for entertainment

Top social networking sites (Canada):

Top social networking sites (Canada) SOCIAL MEDIA DEFINED

Social media marketing is growing:

Social media marketing is growing SOCIAL MEDIA DEFINED

Leveraging social media:

Leveraging social media Social media can help you in all stages of marketing , self-promotion , public relations , and customer service : research strategic planning implementation evaluation SOCIAL MEDIA DEFINED

Social media is practical:

Social media is practical Learn what people are saying about you Create buzz for events & campaigns Increase brand exposure Identify and recruit influencers to spread your message Find new opportunities and customers Support your products and services Improve your search engine visibility Gain competitive intelligence Get your message out fast Retain clients by establishing a personal relationship Be an industry leader – not a follower SOCIAL MEDIA DEFINED

What’s the ROI on social media?:

What’s the ROI on social media? " What's the ROI for putting on your pants every morning? But it's still important to your business." Scott Monty, Digital Communications Manager at Ford SOCIAL MEDIA DEFINED

Social media is measurable:

Social media is measurable Reach Website visits / views volume of reviews and comments Incoming links Action & Insight Sales inquiries New business Customer satisfaction and loyalty Marketing efficiency Engagement & Influence Sentiment of reviews and comments Brand affinity Commenter authority/influence Time spent Favourites / Friends / Fans Viral forwards Number of downloads SOCIAL MEDIA DEFINED Source: The Digital Influence Group, Measuring the Influence of Social Media

Social Media is not free:

Social Media is not free Resources required for social media may include: Strategic consultation Training Creating content Integrating tools Distributing content Relationship management Measuring value SOCIAL MEDIA DEFINED

10 Keys to Social Media success:

10 Keys to Social Media success KEYS TO SUCCESS

1. Experiment with social media:

1. Experiment with social media Experiment personally before professionally Try a variety of social media tools Be yourself , make some friends , and share KEYS TO SUCCESS

2. Make a plan:

2. Make a plan 1. Discovery (people, competition, and search engines) 3. Skills (identify internal resources and gaps) 5. Maintenance (monitor and adapt) 2. Strategy (opportunities, objectives) 4. Execution (tools, integration, policies, and process) KEYS TO SUCCESS Source: 5 Phases of Social Media Marketing

H & R Block – Multi-tier Social Media Approach:

H & R Block – Multi-tier Social Media Approach CASE STUDY YouTube MySpace Facebook Twitter EHarmony “Digits” (their own online community) Virtual communities – Second Life Source:

H & R Block – Clear Goals:

H & R Block – Clear Goals CASE STUDY Leveraged core goals across all networks: Reinforce their brand as tax experts Deliver on advocacy positioning of the brand Present the brand as being innovative Through “ unexpected and meaningful interactions with consumers”

H & R Block – Observations:

H & R Block – Observations CASE STUDY Be community appropriate and relevant (interacting on Second Life is different than YouTube) It’s not free - Human capital increased as media buys decreased – Ask yourself if this is successful how do you scale it?

H & R Block – Measuring ROI:

H & R Block – Measuring ROI CASE STUDY Brand Perception Evaluated brand metrics through a brand tracking study Engagement 600,000 YouTube views 1 million unique visits to their community site Word of Mouth Increased online mentions in blogs, forums, and other social media

3. Listen:

3. Listen Find where your audience is participating and indentify the influencers Read industry blogs (including comments) Google your company name & your competition Find tools that can help you listen KEYS TO SUCCESS

Crowd Sourcing – Submit, Discuss, Vote:

Crowd Sourcing – Submit, Discuss, Vote Tap into the wisdom of the crowd to access a wider talent pool and gain customer insight Companies that use crowd sourcing include: Starbucks ( MyStarbucks ) Dell ( Ideastorm ) DuPont Netflix Wikipedia Mechanical Turk (Amazon) KEYS TO SUCCESS

Crowd Sourcing – Help name our baby:

Crowd Sourcing – Help name our baby Amelia KEYS TO SUCCESS Arlington

Wisdom of the Crowd says: Amelia by default:

Wisdom of the Crowd says: Amelia by default KEYS TO SUCCESS 56 unanimous responses in under 4 minutes from

Chevy –

Chevy – CASE STUDY Chevy contest asks people to create a winning commercial for the Tahoe SUV Website gives people online tools to make their own commercials including the ability to customize text

Chevy –

Chevy – CASE STUDY Users subvert contest with ads slamming the Tahoe brand Chevy eventually removes the website displaying videos critical of their product Many parodies still exist online (number one search result for “Chevy Tahoe” on Youtube )

Chevy –

Chevy – CASE STUDY Lessons learned: Be careful when you ask for …. user generated content can’t be controlled If you’re going to ask people their opinions be prepared to have a conversation

4. Be transparent & honest :

4. Be transparent & honest Avoid puffery (people will ignore it) Avoid evasion and lying (people won’t ignore it) Companies have watched their biggest screw-up's rise to the top 10 of a Google search Admit your mistakes right away KEYS TO SUCCESS

Belkin – Fake Customer Reviews:

Belkin – Fake Customer Reviews CASE STUDY Belkin employee busted offering payment for fake positive product reviews Belkin president claims it’s an isolated incident Influential tech blogs expose a larger cover up and name more employees involved

5. Share your content:

5. Share your content Don’t be afraid to share. Corporations, like people, need to share information to get the value out of social media Make your content easy to share Incorporate tools that promote sharing: Share This, RSS feeds, Email a friend KEYS TO SUCCESS

6. Be personal and act like a person:

6. Be personal and act like a person Don't shout . Don't broadcast . Don’t brag . Speak like yourself – not a corporate marketing shill or press secretary Personify your brand – give people something they can relate to. KEYS TO SUCCESS

NASA Mars Phoenix rover:

NASA Mars Phoenix rover CASE STUDY

7. Contribute in a meaningful way :

7. Contribute in a meaningful way Think like a contributor , not a marketer Consider what is relevant to the community before contributing Don’t promote your product on every post Win friends by promoting other people’s content if it interests you KEYS TO SUCCESS

8. See criticism as an opportunity:

8. See criticism as an opportunity Don’t try to delete or remove criticism (it will just make it worse) Listen to your detractors Admit your shortcomings Work openly towards an explanation and legitimate solution KEYS TO SUCCESS

9. Be proactive :

9. Be proactive Don’t wait until you have a campaign to launch - start planning and listening now Build relationships so they’re ready when you need them KEYS TO SUCCESS

10. Accept you can’t do it all yourself:

10. Accept you can’t do it all yourself You need buy in from everyone in the organization Convince your CEO that social media is relevant to your organization Get your communications team together, discuss the options, then divide and conquer KEYS TO SUCCESS

Summary 10 Keys to Success:

Summary 10 Keys to Success Experiment with social media Make a plan Listen Be transparent & honest Share your content Be personal and act like a person Contribute in a meaningful way See criticism as an opportunity Be proactive Accept you can’t do it all yourself KEYS TO SUCCESS

Social media tools :

THE TOOLS Social media tools

Social media tools:

Social media tools Social Networks News & Bookmarking Blogs Microblogging Video Sharing Photo Sharing Message boards Wikis Virtual Reality Social Gaming Related: Podcasts Real Simple Syndication (RSS) Social Media Press Release THE TOOLS

Social networking sites:

Social networking sites People and organizations connect and interact with friends, colleagues and fans . Popular social networks include Facebook and MySpace , Linkedin , bebo , and Ning . There are niche social networks for just about everything. THE TOOLS

Social networking sites:

Social networking sites create online profiles share photos , video , and audio , links send private message and instant message learn more about people and organizations Follow brands, celebrities, and gain your own fans THE TOOLS

Linked In – Professional Social Network:

Linked In – Professional Social Network Contains profiles of Fortune 500 executives and leading entrepreneurs average individual salary on LinkedIn is $109,000 On LinkedIn your can: Post a profile and resume Connect with colleagues Share professional recommendations Find jobs Forums to demonstrate expertise and find answers THE TOOLS


Facebook Fastest growing social network in Canada and the world (200 million members) Powerful tools to engage and understand your audience: Brand pages Custom applications Targeted advertising Audience insights/metrics Opinion polls THE TOOLS

Facebook Pages:

Facebook Pages Your brand’s homepage on Facebook. Allow you to post photos, videos, events and other messages. Users interact with you by Becoming fans Commenting on your posts Participating in discussions Post photos to your page Fans see your page updates in their newsfeed THE TOOLS

Facebook Advertising:

Facebook Advertising Facebook ads give you the ability to advertise directly to specific demographic groups This is unlike paid search, the most popular form of online advertising, which only lets you to bid on keywords the user is searching for right now THE TOOLS

Facebook Advertising - Targeting:

Facebook Advertising - Targeting Location Age Sex Keywords (appear in your users profile) Education Workplace Relationship status Relationship interests Languages THE TOOLS

Facebook Advertising - Placement:

Facebook Advertising - Placement THE TOOLS

Facebook Advertising – Design:

Facebook Advertising – Design What you need: Ad message (title and body) Image (make it compelling) Destination URL (where you want the ad to take people) Social actions (optional) THE TOOLS

Facebook Advertising – Social Actions:

Facebook Advertising – Social Actions Social actions show related stories about a user’s friends alongside your ad. People can vote whether they like or dislike your ad. THE TOOLS

Facebook Advertising – Pricing:

Facebook Advertising – Pricing Very affordable and easy to control your budget You can specify a daily budget Schedule specific dates for your ad to run Pay for clicks (CPC) or impressions (CPM) THE TOOLS

Facebook Advertising – Analytics:

Facebook Advertising – Analytics Facebook Insights provides information about your ad campaign: Track ad performance with real-time reporting Gain demographic and psychographic insights about people that view or take action on your ad Use this information to identify how you can improve your campaign to maximize your results THE TOOLS

Facebook Advertising – Recommendations:

Facebook Advertising – Recommendations Identify clear goals for your ad Know who you’re trying to reach Ensure ad headline, copy and image is relevant Experiment to get it right Monitor your campaign and adjust Know when to quit THE TOOLS

Facebook Applications:

Facebook Applications Applications are entertainment and productivity tools that run within facebook Give users a unique ways to interact with your brand by developing your own applications, or add existing applications, to your page When fans use your applications social stories are created that appear in their friends news feed and link back to your page THE TOOLS

Facebook Applications:

Facebook Applications THE TOOLS

Facebook Connect:

Facebook Connect Add social capabilities to your website by integrating with Facebook: Users log in to your website with their facebook identity You can access their profile information to learn more about them and deliver targeted content Publish information back to their friends’ streams on Facebook to bring their friend to your website THE TOOLS

Social networking sites:

Social networking sites Do establish a presence on the social networks your customers and colleagues use create a page to promote your brand point your fans to your company blog or contest encourage a discussion and participate frequently explore targeted advertising opportunities Don’t create a page and fail to maintain it try a hard sell approach censor comments spam your fans/friends with frequent private messages – you’ll drive them away post false information THE TOOLS


Blogs A blog is a website with regular entries of commentary or news Blogs serve to establish your company as transparent , relevant , active , and expert . THE TOOLS


Blogs engage in dialogue with your customers improve your search engine visibility promote product launches and events gain expert status by providing useful tips THE TOOLS


Blogs Do post on a regular schedule encourage conversation by asking questions respond to people that comment on your posts use a few bloggers from your company for more viewpoints Don’t write press releases – be real about why something is exciting let complaints go unanswered make users register to comment – they won’t bother delete fair but critical comments THE TOOLS


Microblogging Microblogs are blogs limited to a sentence or two (about 140 characters ) People use microblogging to promote themselves, share content and follow friends, celebrities and brands Companies use it for marketing, public relations and customer service by giving their brand a voice within the community THE TOOLS


Twitter Twitter can help you: share timely information promote useful content including resources, contests, deals, etc. (not just your own) personify your brand connect with your customers and develop leads build credibility and influence listen to consumer buzz research competitors network and learn from experts in your field THE TOOLS

Twitter in Church:

Twitter in Church Churches useTwitter to: Ask questions Share insights Highlight content Hype events Trinity Church uses Twitter to tell Passion of Christ Westwinds Church experiments with Twitter during services Distracting or Enriching ? CASE STUDY

Charity: Water – From Twitter to Africa:

Charity: Water – From Twitter to Africa September 08: Twitter founder Biz Stone tweets about Charity: Water , which builds wells in Ethiopia. Charity: Water asks people with September birthdays to accept online donations in lieu of gifts and raised $4500 , enough to build a well The " social media birthday " was born; asking for donations from online friends to celebrate your birthday CASE STUDY

Charity: Water - $250,000 raised:

Charity: Water - $250,000 raised January 09: Tweets begin promoting the First Annual Twestival (a Twitter Festival) in support of Charity: Water: 202 real-life meetups across the globe, hosted by volunteers $250,000 USD raised at these events 55 wells are planned across Africa & India CASE STUDY

Charity: Water – Breakthrough Exposure:

Charity: Water – Breakthrough Exposure April 09: The first "well that Twitter built" is dug April 09: Actor Hugh "Wolverine" Jackman challenges Twitter to tell him, in 140 characters or less, what charity he should support Convinced by Twitter, Jackman announces his $50,000 gift to Charity: Water on Ryan Seacrest's radio show, providing huge exposure for the charity CASE STUDY

Charity: Water – Phase 2:

Charity: Water – Phase 2 Social media campaign expands: Staff post Twitter updates delivering the results of donations Website hosts videos of drilling progress made in Africa A driller tweets live from Central African Republic Hundreds of videos uploaded to YouTube by charity and supporters Facebook Causes page with over $61,000 donated CASE STUDY


Microblogging Do find and share useful content pose questions and reply to others keep it fun - put a friendly face on your brand promote sales, deals, news, updates, and build buzz for big releases or events know what people are saying about your brand Don’t sound like a press release – you’re in a social space spam with constant links to your company website, either in tweets or private messages post useless information – do people really care what you had for lunch? THE TOOLS

Video sharing:

Video sharing THE TOOLS Video sharing sites let you upload videos and share them with people. They’re a perfect repository for video blogs , taped seminars , witty Power Points , commercials , how-to’s and a behind-the-scene look at your organization.

Video sharing:

Video sharing THE TOOLS helps you gain exposure and direct traffic back to your website sparks interest without a hard-sell videos can be low-fi and cheap to produce - immediacy and content is more important than quality. videos can be a place to showcase your leadership in a field, and spread customer testimonials

Blendtec – Will it Blend?:

Blendtec – Will it Blend? CASE STUDY Blendtec was a faceless B2B/B2C blender manufacturer that couldn’t afford a traditional marketing campaign Published low-cost videos of CEO blending everything from iPhones , hockey pucks to the financial bailout Launched the website and a YouTube channel

Blendtec – ROI:

Blendtec – ROI CASE STUDY Videos went viral generating “ millions of dollars in brand recognition ” Channel Views: 3,469,098 Subscribers: 183,949 Online Blendtec blender sales increased 500% The videos have made over $50,000 in ad revenue turning the marketing department into a profit centre

Blendtec – Will it Blend?:

Blend tec – Will it Blend? CASE STUDY Lessons learned: Be entertaining and keep it relevant to your brand (the videos promote the durability of their blenders without an overt sales pitch) Experiment – the idea might not have worked, but what could they lose?

Video sharing:

Video sharing THE TOOLS Do be informative , useful , or entertaining create a summary and detailed description post video replies to others allow commenting and participate in the conversation save bandwidth costs on your website by hosting videos on YouTube Don’t just upload infomercials be afraid to experiment until you find a formula that works. pull down other people’s videos showcasing your product for copyright infringement make your video longer than it needs to be – keep it concise and entertaining

Social news & bookmarking:

Social news & bookmarking Social bookmarking sites allow users to save , share , organize , comment on and search webpage bookmarks . Community votes on your submissions so they either rise to the top or drop to the bottom. THE TOOLS

Social news & bookmarking:

Social news & bookmarking Do link to relevant articles about news in your field (not just your own content) make friends with other bookmarkers in a legitimate way. respect the terms of service (reddit allows self-promotion, digg does not) Don’t spam by consistently bookmarking your own material cheat by tagging your bookmarks with irrelevant popular keywords open multiple accounts and vote for yourself – you’ll be exposed THE TOOLS

Photo sharing:

Photo sharing THE TOOLS Photo sharing sites give you a place to upload and organize your photos You can invite friends to check out your photos and people can find your photos by searching for the keywords ( tags ) you apply to your photos.

Photo sharing:

Photo sharing THE TOOLS detail the launch of a new product , from initial sketches to the launch party promote special events , charitable campaigns , and awards ceremonies provide an inside look at your organization, making it appear glamorous , busy , fun , or innovative

Photo sharing:

Photo sharing THE TOOLS Do tag your photos with relevant keywords use your web site address or brand name as your Flickr screen name upload quality photos of your products/services , and things related to your business link prominently from your web site to your Flickr photostream Don’t stuff linked keywords into your photo descriptions or comments plaster your URL all over the photos you upload discourage people from using your photos (as long as they provide attribution such as a link back to your website)

Message Boards / Internet Forums:

Message Boards / Internet Forums An Internet forum, or message board, is a bulletin board system in the form of a discussion site conversation takes place between registered members who post topics (threads) and make public comments (posts) on those threads THE TOOLS

Message Boards / Internet Forums:

Message Boards / Internet Forums Do keep the message board active by regularly participating in the conversation collect minimal information during registration keep focus and attract users by clearly identifying your community purpose and target audience promote popular discussions throughout your website Don’t build it and expect people to start participating without encouragement and seeding forget to moderate - spammers and trolls will drive users away censor or allow militant moderators to take too much control over the conversation. You want to encourage open discussion, not stifle it. THE TOOLS

Wikis / Reference:

Wikis / Reference THE TOOLS A wiki is a website that allows visitors to easily add , remove , and edit content – this makes them great collaboration tools Wikipedia, for example, is an encyclopedia is written collaboratively by volunteers from all around the world; anyone can edit it

Wikis / Reference:

Wikis / Reference THE TOOLS Do find references to your organization and have inaccuracies updated read the terms of use to ensure you are allowed to edit an entry about you research competition use wikis to collaborate with your team Don’t rely on social reference websites to be accurate spam or overtly advertising – it could get you banned use it for Search Engine Optimization (Wikipedia prevents search engines from following links) Don’t sabotage competitor’s entries about competitors (You could get caught)

Virtual reality:

Virtual reality Internet-based 3D virtual worlds like Second Life reimagine our world with all its potential for commerce and branding people interact through characters called avatars residents explore , meet other residents , socialize , participate in individual and group activities , and create and trade items and services with one another THE TOOLS

Virtual reality:

Virtual reality hold media conferences in Second Life to generate buzz (World Bank reports in world) create and sell branded products accompanied by coupons and advertising for real-world stores purchase land, build stores, and open for business publish streams of audio or video on people’s properties THE TOOLS

Virtual reality:

Virtual reality Do Use it to generate publicity publicity for real world activities find experts to imagine and manage your brand presence in this virtual world, or do thorough research – it’s complicated! be inventive – for example, when someone drinks your product, you may create a script that makes people dance, turn into a cute animal, or speak only in song for 30 seconds. THE TOOLS Don’t just try to recreate your real-world brand experience – leverage the possibilities of the virtual world since fantasy is what brought people are there. be afraid to site this one out. If your audience isn’t there and you don’t have a vision to create a meaningful experience don’t bother.

Podcasts (Personal On-Demand Broadcast):

Podcasts ( Personal On-Demand Broadcast ) THE TOOLS A podcast is a series of audio or video files which is distributed by syndicated download to your computer, for use on an MP3 player or computer. Podcasts can be simple recordings of conversations , presentations , or interviews They’re a chance to provide build an audience around your brand or message.

Podcasts (Personal On-Demand Broadcast):

Podcasts ( Personal On-Demand Broadcast ) THE TOOLS Do’s come up with a format ( form, topic, and duration) prepare don’t script (or you’ll sound stiff) use a good microphone (but no need to over produce) promote your podcast on your website and podcast directories Dont’s worry about length invest in a lot of equipment – simple tools and software are all you need to get going leave too much time between podcasts – it could prevent you from building an audience

Really Simple Syndication (RSS) :

Really Simple Syndication (RSS) THE TOOLS RSS is a way for content publishers to make blog entries , news headlines , events , podcasts and other content available to subscribers. an effective way to distribute your content and lead users back to your website

Really Simple Syndication (RSS) :

Really Simple Syndication (RSS) THE TOOLS

Really Simple Syndication (RSS) :

Really Simple Syndication (RSS) THE TOOLS Don’t offer RSS feeds for your website’s blog , news , events , and podcasts subscribe to RSS feeds relevant to your industry or interests include a title and description only so subscribers need to visit your site for the full story track your subscribers Don’t spam your subscribers by including excessive advertising in your RSS feed go overboard – limit RSS feeds to content frequently updated freak out when a splogger hijacks your content – this could actually help your search engine rank

Social media press release:

Social media press release THE TOOLS

3 Take away messages:

3 Take away messages 5 TAKE AWAY MESSAGES

3 take away messages:

3 take away messages Word of Mouth peer-to-peer discussions are more influential than the mass media Participate by enabling and feeding the conversation (follow the 10 keys to success) Be transparent & honest 3 TAKE AWAY MESSAGES

Useful Resources:

Useful Resources PR 2.0 Social Media Today Social Media Trader Web Strategy by Jeremiah Online Marketing Blog Groundswell Blog l Chris Brogan Micropersuasion Six Pixels of Separation PR Squared REFERENCES

Inspiration Credits:

Inspiration Credits Social media Is.... What the F**K is social media The Social Media Manifesto Groundswell Blog Shannon Paul's Blog Measuring the influence of social media INSPIRATION & CREDITS

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