MIS 302 Management Information Systems :MIS 302 Management Information Systems Jim Hamerly, Ph.D. jhamerly@csusm.edu


Slide 2:Pew Internet & American Life Project


Student Trends in last 5 years :Student Trends in last 5 years Most or all use one or more computers at home, work & school Internet usage much higher Own multiple personal devices (cell, music player, etc.) Application use is migrating to personal devices Near-term endpoint is access to all information anywhere, anytime


Course structure :Course structure Lectures Limited class discussions & exercises Online reading, case studies, no textbook Individual homework & writing assignments Almost weekly quizzes and a final exam


Course content :Course content Subject to change depending on student background and learning pace The Digital Firm: eBiz & eCommerce Telecommunications & Networks The Internet Security and Control Hardware & Software, Data Resources Ethics & Social Issues


Grade components :Grade components Weekly quizzes (drop lowest) 40% ~ 8 quizzes (of 9) each worth 5 points closed book, closed notes Homework 40% ~ 8 assignments (of 9) each worth 5 points credit for effort shown, not correct answers Final exam 20% Excel spreadsheet located here.


Grading scale :Grading scale A: 90-100% B: 80-89% C: 70-79% D: 60-69% F: 0-59% Please note that there are no +/- grades


Informal feedback :Informal feedback At the end of the class, write a “2 minute” anonymous journal to be handed in immediately. The journal should briefly summarize: Major points learned Areas not understood or requiring clarification


Written materials :Written materials All homework/writing must be neat, preferably typed 20% of writing grade will be based on style and mechanics including items such as clarity of communication, sentence and paragraph construction, punctuation, spelling, and grammar Credit given for effort, show your work!


Assignments :Assignments Assignments are late if not submitted by the beginning of class on the due date 20% will be assessed for late work Work handed in more than one week late will receive zero credit No make-ups or extra credit projects If something of higher priority or unexpected comes up, send me email in advance


Seating :Seating Be prepared to select a class seat next week, it will be your assigned seat for the semester Your row number must be placed with your name on all homework


Course materials :Course materials Course web site: http://courses.csusm.edu/mis302jh/ Textbook: none! Assignment emails will be sent weekly


Course objectives :Course objectives Understand the role of information systems in business Develop an understanding of digital media with a particular focus on communications networks Understand how business activities are enabled and changed through communication networks Understand how hardware systems and components support selected business applications evaluate information systems security applications and privacy policies research and forecast trends in information system development.


Information Explosion & Media :Information Explosion & Media Terabytes (TB) 1TB = 1,000 GB


Information Explosion & Media :Information Explosion & Media Terabytes (TB) 1TB = 1,000 GB 3 reams/ person/ world 50,000 stations 50% CDs 50% DVDs 21,000 stations 90% photos 80% email 40% hard drives 15% wireless


Slide 18:source: Keenan Vision Inc.


Slide 19:source: The Nilson Report, December 2001


Powerful changes that have altered the business environment :Powerful changes that have altered the business environment Transformation of Industrial Economies to Information Economies Transformation of the Business Enterprise into the Digital Firm Emergence of the Global Economy


ROI: Information Systems :ROI: Information Systems In manufacturing, ROI on computers, networks, and digital communications of information averages ~50% as compared to ~5% for other capital investments In service industries, ROI approaches ~70% whereas other capital ~7%


Information Economy Growth :Information Economy Growth


Information Economy Growth :Information Economy Growth


Transformation of the Business Enterprise :Transformation of the Business Enterprise Flattening, pushing power down the organization Decentralization, Location independence Low transaction and coordination costs Less individual, more collaborative work and teamwork


Emergence of the Digital Firm :Emergence of the Digital Firm Digitally-enabled relationships with customers, suppliers, and employees Core business processes accomplished via digital networks Digital management of key corporate assets Rapid sensing and responding to change


Major Systems defining the Digital Firm :Major Systems defining the Digital Firm Supply chain management systems Customer relationship management systems Knowledge management systems


Definition: Information System :Definition: Information System A set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization


Definition: Information System :Definition: Information System A set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization Collect Record Store Distribute


Studying Information Systems :Studying Information Systems Technical approaches Computer science Management & operations science Behavioral approaches Psychology Sociology


Widening scope of MIS :Widening scope of MIS


Personal implications: Reducing transaction costs :Personal implications: Reducing transaction costs


Underwriting insurance :Underwriting insurance


Other examples… :Other examples… Registering for classes Buying a car today versus 10 years ago Balancing your checkbook Buying textbooks Paying bills


The Digital Firm :The Digital Firm Information technology infrastructure:Provides a universal and easy-to-use set of technologies and technology standards that can be adopted by all organizations Direct communication between trading partners: Removes intermediate layers, streamlines process


The Digital Firm :The Digital Firm Round-the-clock service: Web sites available to consumers 24 hours a day Extended distribution channels: Outlets created for attracting customers who otherwise would not patronize Reduced transaction costs: Costs of searching for buyers, sellers, etc. reduced


Changing economics :Changing economics Richness New levels of richness and reach attainable Reach ENABLERS Explosion of connectivity Dissemination of standards More products, more information, more suppliers… Reaching a much larger population of users…


Business Models :Business Models Describes how the enterprise delivers a product or service Shows how the enterprise creates wealth


Slide 38:Business-to-customer (B2C): Retailing of products and services directly to individual customers Business-to-business (B2B): Sales of goods and services among businesses Consumer-to-consumer (C2C): Individuals use Web for private sales or exchange The Digital Firm Categories of eCommerce