logging in or signing up conflict management aSGuest7283 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 4253 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: December 19, 2008 This Presentation is Public Favorites: 2 Presentation Description nil Comments Posting comment... By: sammysamant (30 month(s) ago) Its an ow some presentation !!!!!! Saving..... Post Reply Close Saving..... Edit Comment Close By: CandraRidouGinting (31 month(s) ago) Good presentation. Can I have the copy of that ppt? My email address candrarg8052@yahoo.co.id Thank you. Saving..... Post Reply Close Saving..... Edit Comment Close By: integrated.consult (34 month(s) ago) It is a good compilation. I need it for a presentation tomorrow. Will it be possible to email it on integrated.consult@yahoo.com Thanks. Awan. 12 Aug 2009 Saving..... Post Reply Close Saving..... Edit Comment Close By: RITUPANWAR28 (35 month(s) ago) dear owner your presentation is very help full for me can you share it me. If possible please sent imdtly . I would kindly graceful you. MY email ID is ritupanwar28@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript CONFLICT MANAGEMENT : CONFLICT MANAGEMENT Jayne Thorson, PhD Assistant Dean for Faculty Affairs University of Michigan Medical School Slide 2: Conflict resolution is the ideal. Conflict management is the reality. How Do You Manage Conflict? : How Do You Manage Conflict? How Do You Manage Conflict? : How Do You Manage Conflict? Avoid How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease Compromise How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease Compromise Collaborate How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease Compromise Collaborate Dominate Degrees of Assertiveness and Cooperation : Degrees of Assertiveness and Cooperation Dominate Collaborate Assertiveness Compromise Avoid Appease Cooperation . From Thomas, in Dunnette- Handbook of Organizational Psychology 1983 Sources of Conflict : Sources of Conflict Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs PROCESS/POWER – Consult and listen Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs PROCESS/POWER – Consult and listen VALUES – “Believe my way.” Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs PROCESS/POWER – Consult and listen VALUES – “Believe my way.” PERSONALITIES – Unnecessary junk Slide 16: Raising conflict is often more difficult than resolving it. RAISING CONFLICT : RAISING CONFLICT Timing RAISING CONFLICT : RAISING CONFLICT Timing Yours Theirs Check it RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Don’t attack Don’t defend Neutral, simple, direct Avoid pronouns RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Cause and effect General patterns Specific examples Without blame RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right No rights, no wrongs “I was more right.” Not a debate or trial RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Shared goals History hurts No thanks for these memories RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem Not yet Not quite yet Still not quite yet RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem Be prepared to listen RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem Be prepared to listen Problem may be different Work together Invite solutions Slide 27: EMOTIONAL CONFLICT SOLUTION SUBSTANTIVE Slide 28: EMOTIONAL SUBSTANTIVE Slide 29: EMOTIONAL SUBSTANTIVE Slide 30: EMOTIONAL SUBSTANTIVE Moving Beyond Emotion (Theirs) : Moving Beyond Emotion (Theirs) Outbursts, rage, yelling, stomping, throwing, crying, withdrawal, threats, proclamations, meltdowns Slide 32: Outbursts, rage, yelling, stomping, throwing, crying, withdrawal, threats, proclamations, meltdowns How do you respond? Slide 33: Outbursts, rage, yelling, stomping, throwing, crying, withdrawal, threats, proclamations, meltdowns Respond, don’t react. Calm patience. Don’t save them (meetings). Listen. Moving Beyond Emotion (Yours) : Moving Beyond Emotion (Yours) Depersonalize – no pronouns Neutralize – “I am not a crook.” Unbutton – Disengage Deflect – Humor, stall, diversion MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS OUTCOME MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS OUTCOME FAIR PROCESS MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS OUTCOME FAIR PROCESS RESPECTFUL TREATMENT You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
conflict management aSGuest7283 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 4253 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: December 19, 2008 This Presentation is Public Favorites: 2 Presentation Description nil Comments Posting comment... By: sammysamant (30 month(s) ago) Its an ow some presentation !!!!!! Saving..... Post Reply Close Saving..... Edit Comment Close By: CandraRidouGinting (31 month(s) ago) Good presentation. Can I have the copy of that ppt? My email address candrarg8052@yahoo.co.id Thank you. Saving..... Post Reply Close Saving..... Edit Comment Close By: integrated.consult (34 month(s) ago) It is a good compilation. I need it for a presentation tomorrow. Will it be possible to email it on integrated.consult@yahoo.com Thanks. Awan. 12 Aug 2009 Saving..... Post Reply Close Saving..... Edit Comment Close By: RITUPANWAR28 (35 month(s) ago) dear owner your presentation is very help full for me can you share it me. If possible please sent imdtly . I would kindly graceful you. MY email ID is ritupanwar28@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript CONFLICT MANAGEMENT : CONFLICT MANAGEMENT Jayne Thorson, PhD Assistant Dean for Faculty Affairs University of Michigan Medical School Slide 2: Conflict resolution is the ideal. Conflict management is the reality. How Do You Manage Conflict? : How Do You Manage Conflict? How Do You Manage Conflict? : How Do You Manage Conflict? Avoid How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease Compromise How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease Compromise Collaborate How Do You Manage Conflict? : How Do You Manage Conflict? Avoid Appease Compromise Collaborate Dominate Degrees of Assertiveness and Cooperation : Degrees of Assertiveness and Cooperation Dominate Collaborate Assertiveness Compromise Avoid Appease Cooperation . From Thomas, in Dunnette- Handbook of Organizational Psychology 1983 Sources of Conflict : Sources of Conflict Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs PROCESS/POWER – Consult and listen Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs PROCESS/POWER – Consult and listen VALUES – “Believe my way.” Sources of Conflict : Sources of Conflict FACTS/DATA – Easy to solve RESOURCES – Focus on needs PROCESS/POWER – Consult and listen VALUES – “Believe my way.” PERSONALITIES – Unnecessary junk Slide 16: Raising conflict is often more difficult than resolving it. RAISING CONFLICT : RAISING CONFLICT Timing RAISING CONFLICT : RAISING CONFLICT Timing Yours Theirs Check it RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Don’t attack Don’t defend Neutral, simple, direct Avoid pronouns RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Cause and effect General patterns Specific examples Without blame RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right No rights, no wrongs “I was more right.” Not a debate or trial RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Shared goals History hurts No thanks for these memories RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem Not yet Not quite yet Still not quite yet RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem Be prepared to listen RAISING CONFLICT : RAISING CONFLICT Timing Depersonalize Focus on behavior Forget being right Focus on the future Don’t try to solve the problem Be prepared to listen Problem may be different Work together Invite solutions Slide 27: EMOTIONAL CONFLICT SOLUTION SUBSTANTIVE Slide 28: EMOTIONAL SUBSTANTIVE Slide 29: EMOTIONAL SUBSTANTIVE Slide 30: EMOTIONAL SUBSTANTIVE Moving Beyond Emotion (Theirs) : Moving Beyond Emotion (Theirs) Outbursts, rage, yelling, stomping, throwing, crying, withdrawal, threats, proclamations, meltdowns Slide 32: Outbursts, rage, yelling, stomping, throwing, crying, withdrawal, threats, proclamations, meltdowns How do you respond? Slide 33: Outbursts, rage, yelling, stomping, throwing, crying, withdrawal, threats, proclamations, meltdowns Respond, don’t react. Calm patience. Don’t save them (meetings). Listen. Moving Beyond Emotion (Yours) : Moving Beyond Emotion (Yours) Depersonalize – no pronouns Neutralize – “I am not a crook.” Unbutton – Disengage Deflect – Humor, stall, diversion MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS OUTCOME MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS OUTCOME FAIR PROCESS MANAGING OTHERS’ CONFLICT : MANAGING OTHERS’ CONFLICT THREE CRITICAL COMPONENTS OUTCOME FAIR PROCESS RESPECTFUL TREATMENT