KNOWLEDGE INFRASTRUCTURE :
2 KNOWLEDGE INFRASTRUCTURE People Technology Content Identify knowledge
centers Required to operate the
knowledge environment Evaluate
employee KTP
Slide 3:
3 KNOWLEDGE MANAGEMENT VIEWS TECHNICAL SOCIAL Tacit/Explicit- (Polanyi,1958)
SECI model “Ba” – (Nonaka, 1991)
CoPractice – (Wenger, 1998) Technology - Blogs, wikipedia,
online comm. Etc
Process - lean, Co-Imp, etc KTP
Slide 4:
4 How?
Ruggles, (1998) Surveyed, over 400 U.S. & European firms concerning activities needed for knowledge sharing within organizations:
50% oriented to people
25% oriented to process
Mapping, Knowledge network
25% oriented to systems
Intranets, expert systems
By: Finding effective ways to let people talk and Listen to one another. Knowledge Transfer KTP
Knowledge Capture :
5 Knowledge Capture A process by which the expert’s thoughts and experiences are captured
A knowledge developer collaborates with an expert to convert expertise into a coded program
Knowing how experts know what they know
NB: Focus on how experts approach
a problem ……
.tools? KTP
The Interview :
6 The Interview Must be voluntary in nature
Requires training & preparation KTP Developing a Relationship with Experts:- Creating right impression- Don't underestimate the expert’s experience- Converting the interview into an interrogation- Interrupting the expert
Slide 7:
7 References:
Nonaka, I. (1991) "The knowledge creating company."
Harvard Business Review, 69, (Nov-Dec), 96-104
Polanyi, M. (1958). Personal knowledge: towards a
post-critical philosophy. Chicago, IL: University of Chicago Press
Ruggles, (1998) Knowledge Management Tools, Rudy L. III,
Wenger, E. (1998). Communities of practice: Learning,
meaning, and identity. Cambridge: University Press
Yogesh, M., (2002) Knowledge Transfer, chapter five
www.yogeshmalhotra.com (sourced, 23rd, January, 2008)
Slide 8:
8 THANK YOU KTP