knowledge management

Views:
 
Category: Education
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

A SOCIAL PROCESS FOR KNOWLEDGE MANAGEMENT : 

A SOCIAL PROCESS FOR KNOWLEDGE MANAGEMENT BY AKENROYE TEMIDAYO KTP

KNOWLEDGE INFRASTRUCTURE : 

2 KNOWLEDGE INFRASTRUCTURE People Technology Content Identify knowledge centers Required to operate the knowledge environment Evaluate employee KTP

Slide 3: 

3 KNOWLEDGE MANAGEMENT VIEWS TECHNICAL SOCIAL Tacit/Explicit- (Polanyi,1958) SECI model “Ba” – (Nonaka, 1991) CoPractice – (Wenger, 1998) Technology - Blogs, wikipedia, online comm. Etc Process - lean, Co-Imp, etc KTP

Slide 4: 

4 How? Ruggles, (1998) Surveyed, over 400 U.S. & European firms concerning activities needed for knowledge sharing within organizations: 50% oriented to people 25% oriented to process Mapping, Knowledge network 25% oriented to systems Intranets, expert systems By: Finding effective ways to let people talk and Listen to one another. Knowledge Transfer KTP

Knowledge Capture : 

5 Knowledge Capture A process by which the expert’s thoughts and experiences are captured A knowledge developer collaborates with an expert to convert expertise into a coded program Knowing how experts know what they know NB: Focus on how experts approach a problem …… .tools? KTP

The Interview : 

6 The Interview Must be voluntary in nature Requires training & preparation KTP Developing a Relationship with Experts:- Creating right impression- Don't underestimate the expert’s experience- Converting the interview into an interrogation- Interrupting the expert

Slide 7: 

7 References: Nonaka, I.  (1991)  "The knowledge creating company." Harvard Business Review, 69, (Nov-Dec), 96-104 Polanyi, M. (1958). Personal knowledge: towards a post-critical philosophy. Chicago, IL: University of Chicago Press Ruggles, (1998) Knowledge Management Tools, Rudy L. III, Wenger, E. (1998). Communities of practice: Learning, meaning, and identity. Cambridge: University Press Yogesh, M., (2002) Knowledge Transfer, chapter five www.yogeshmalhotra.com (sourced, 23rd, January, 2008)

Slide 8: 

8 THANK YOU KTP

authorStream Live Help