REVERSE LOGISTICS : REVERSE LOGISTICS : Aarti Sharma
Shweta Majalkar CONTENTS : CONTENTS WHAT IS LOGISTICS….?
NOW…WHAT IS REVERSE LOGISTICS?
WHAT’S THE SCOPE…?
INDUSTRIES FOLLOWING REVERSE LOGISTICS…
PROCESS INVOLVED IN REVERSE LOGISTICS..
OPERATIONS INVOLVED FOR EFFICIENT REVERSE LOGISTICS… WHAT IS LOGISTICS… : WHAT IS LOGISTICS… As defined by The Council of Logistics Management “LOGISTICS” is:
“The process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, work-in-process inventory, finished goods and related information from the point of origin to the point of consumption for the purpose of conforming to customer requirements.” Reverse logistics: : Reverse logistics: Reverse Logistics Is:
The process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. WHY REVERSE LOGISTICS TAKE PLACE….. : WHY REVERSE LOGISTICS TAKE PLACE….. Products that have failed, but can be repaired or reused.
Products that are obsolete but still have value.
Unsold products from retailers.
Parts repaired in the field that still have value.
Items that have secondary usage, i.e. items that have another usage after they have exhausted their original use.
Waste that must be accounted for and disposed of or used for energy production.
Containers that must be returned to their origin or some sort of consolidation facility. SCOPE….. : SCOPE….. Helping The Customer
Refund, Restock, Refurbish,Refilling
Recycling and waste disposal
Remanufacturing Industry : Industry Software Industry: eg. Hp, dell
Retail Industry :
Grocery retailers were the first to begin to focus serious attention on the problem of returns and to develop reverse logistics innovations.
The large retailers are much more powerful than the manufacturers Process… : Process… PRODUCT LOCATION
PRODUCT COLLECTION SYSTEM
PRODUCT RECYCLING AND DISPOSAL CENTERS
LEGAL ISSUSES Video… : Video… Operations… : Operations… Barcoded RMA Labels
Timely, accurate Information is paramount to an efficient reverse logistics process.
Barcoded RMA labels are key to getting product off the dock and processed quickly. Streamlined Receiving / Triage Process : Streamlined Receiving / Triage Process The primary goals of the triage process are speed and accuracy.
A robust information system is leveraged to capture information for multiple departments (sales, accounting, operations,…) disposition product, and to set up downstream processing Automated Sortation : Automated Sortation The information gathered during the triage process is used to sort product by disposition.
Secondary sorts may be used to separate product into logical groupings (I.e. putaway zone, vendor, …). In many cases it makes sense to automate this process. Integrated Repack Stations : Integrated Repack Stations Repack or rework workstations should be integrated into the reverse logistics process.
It is important to minimize the pools of inventory that can accumulate in these operations. Slide 19: System Directed Re-stocking
The returns processing software should be tightly integrated with the Warehouse Management System to facilitate seamless transitioning of saleable product back into inventory.
Streamlined Return To Vendor Process
It is critical that product to be returned to the manufacturer is processed in a timely manner so appropriate credit may be received. If it is necessary to accumulate product prior to shipment, this process should be system directed and occupy space out of the way of on-going operations.
Intelligent Scrap Process
Product with no value or with value less than the cost to process should be identified and scrapped as early in the process as possible. Reference: : Reference: What is Reverse Logistics?
by Karen Hawks, VP Supply Chain Practice, Navesink,Reverse Logistics Magazine, Winter/Spring 2006.
Reverse Logistics – a review of case studies
Rotterdam School of Economics ,Erasmus University Rotterdam
What is reverse logistics -EDI files
Reverse logistics-From Wikipedia, the free encyclopedia