logging in or signing up 435229_634142608832635000 aSGuest59553 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Copy Does not support media & animations WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 6 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: August 09, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript TQM (Total Quality Management) : TQM (Total Quality Management) Presented By:- Shyamu Neupane My Personal Information : My Personal Information Shyamu Neupane Roll no:- 21 B.Sc.CSIT( 3rd semester) Kathford Internation college of Engineering & Management Balkumari, Lalitpur Email: firstname.lastname@example.org Contents: : Contents: Introduction of TQM Tools of TQM Quality Circle The main objectives of QC Problem solving process in QC 1. Introduction of TQM : 1. Introduction of TQM Concept was first developed by W. Adward Deming, Joshep Juran & A.V Feiganbaun. Comprehensive approach for improving product quality and get customer satisfaction. Management philosophy of improving product quality through everyone commitment & involvement to satisfied customer need. Why TQM: : Why TQM: TQM is a management strategy i.e. design to bring awareness of quality in all organization process. Use in manufacturing, educating, government & service organization. It is so called because it consist of three quality Quality Return Quality of product & services Quality of life at work & outside work Component of TQM: : Component of TQM: Strategic commitment to Total Quality management Continuous Quality management Customer focus Employee involvement for improving Quality Use of statistical tools for accurate measurement. Tools of TQM : Tools of TQM Tools of TQM: : Tools of TQM: Right First Time: Quality conscious at start Bench Marking: Measuring and comparing an organizational business process and practices against those of the best organization. Outsourcing: It is process of contracting out some function of an organization to out-side firms who can it cheaper and better. contd…. Slide 9: ISO 9000(International organization for standardization ): Which sets out the criteria for world quality management system. It covers product testing, employee training, record keeping, suppliers relation, repair polices & procedures. Speed: TO survive and win. They can gain competitive advantage by being better, smarter, and faster than their competitors at doing valuable things for their customer. Statistical quality control: The technique follows sampling of activities in the process and sampling of final products. This process ensures maintaining standard of quality on the basis of accepting sampling procedure. Quality Circle: : Quality Circle: Quality circle is a technique of team work & participative management. The concept of quality circle was first popularized by Japanese name K. Ishikawa in Japanese industries during 1970’s. S. P. Robins:- “Quality circle is work group of employees who meet regularly to discuss quality problems, investigate causes of the problems, recommends them to implement.” Objectives of QC: : Objectives of QC: To enhanced quality of and productivity Promotes efficiency Encourage team work Increase employee moral & motivation Improve open communication & human relation by empowering the employees. Problem solving process in QC: : Problem solving process in QC: ? : ? Thank you! : Thank you! You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.