Change Management Roohullah Shabon

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Based on Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003).

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003).

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Senders and Receivers Senders Receivers Business Issues and Need to Change Personal Implications and Risk

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 2. Resistance and Comfort Why we resist change: Personal history Current events in our life Current changes at work Other change that is going on

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 2. Resistance and Comfort cont’d Important Concepts to Remember: Do not react to resistance with surprise; expect it and plan for it. Be patient with individuals as they work their way through the change process. Assess resistance not only from an individual’s natural aversion or dislike to change, but also based on how much other change is going on. Persistent and prolonged resistance from middle management that is not addressed by the executive champion can threaten a project. Sponsors must determine and understand why the resistance exists and deal with the root cause.

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 3. Authority for Change Essential Commitment from Leadership includes: The right level of champion Appropriate champion presence throughout

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 4. Value Systems There has been a transition from top-down to collaborative business practices and management. This has changed the value system in the workplace and how employees respond to change. Yes, Sir! How does this impact me?

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 5. Incremental versus Radical Change Change can be planned or a response to a crisis Change can be small or large All change requires change management One size does not fit all

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 6. The Right Answer is not Enough Successful change management is not just about providing the right solutions, it’s about providing the most appropriate process to implementing the solutions. Case Study: AT&T Service Division

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). 7. Change is a Process Awareness Desire Knowledge Ability Reinforcement

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Individual Change Management Includes: Managing Personal Transitions Focusing Conversations Diagnosing Gaps Identifying Corrective Actions

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Organizational Change Management Includes: Phase 1- Preparing for Change

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Organizational Change Management Includes: Phase 2 – Managing Change

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Organizational Change Management Includes: Phase 3 – Reinforcing Change

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This Power Point is based on the book Change Management: the People Side of Change by Jeffrey M. Hiatt and Timothy J. Creasey. Prosci (2003). Summary of Change Principles Change agents must be conscious of both a sender’s meaning and a receiver’s interpretation. Employee resistance is the norm, not the exception. Value systems and the culture of the organization have a direct impact on how employees react to change. The size and type of the change will determine the type of change management approach needed. The “right” answer is not enough to successfully implement change. Employees go through the change process in stages and go through these stages as individuals.

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