TQM (Total Quality Management) : TQM (Total Quality Management) Presented By:- Shyamu Neupane My Personal Information : My Personal Information Shyamu Neupane
Roll no:- 21
B.Sc.CSIT( 3rd semester)
Kathford Internation college of Engineering & Management
Email: firstname.lastname@example.org Contents: : Contents: Introduction of TQM
Tools of TQM
The main objectives of QC
Problem solving process in QC 1. Introduction of TQM : 1. Introduction of TQM Concept was first developed by W. Adward Deming, Joshep Juran & A.V Feiganbaun.
Comprehensive approach for improving product quality and get customer satisfaction.
Management philosophy of improving product quality through everyone commitment & involvement to satisfied customer need. Why TQM: : Why TQM: TQM is a management strategy i.e. design to bring awareness of quality in all organization process.
Use in manufacturing, educating, government & service organization.
It is so called because it consist of three quality
Quality of product & services
Quality of life at work & outside work Component of TQM: : Component of TQM: Strategic commitment to Total Quality management
Continuous Quality management
Employee involvement for improving Quality
Use of statistical tools for accurate measurement. Tools of TQM : Tools of TQM Tools of TQM: : Tools of TQM: Right First Time: Quality conscious at start
Bench Marking: Measuring and comparing an organizational business process and practices against those of the best organization.
Outsourcing: It is process of contracting out some function of an organization to out-side firms who can it cheaper and better.
contd…. Slide 9: ISO 9000(International organization for standardization ): Which sets out the criteria for world quality management system. It covers product testing, employee training, record keeping, suppliers relation, repair polices & procedures.
Speed: TO survive and win. They can gain competitive advantage by being better, smarter, and faster than their competitors at doing valuable things for their customer.
Statistical quality control: The technique follows sampling of activities in the process and sampling of final products. This process ensures maintaining standard of quality on the basis of accepting sampling procedure. Quality Circle: : Quality Circle: Quality circle is a technique of team work & participative management. The concept of quality circle was first popularized by Japanese name K. Ishikawa in Japanese industries during 1970’s.
S. P. Robins:- “Quality circle is work group of employees who meet regularly to discuss quality problems, investigate causes of the problems, recommends them to implement.” Objectives of QC: : Objectives of QC: To enhanced quality of and productivity
Encourage team work
Increase employee moral & motivation
Improve open communication & human relation by empowering the employees. Problem solving process in QC: : Problem solving process in QC: ? : ? Thank you! : Thank you!