logging in or signing up QMS 101 aSGuest50536 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2120 Category: Business & Fin.. License: All Rights Reserved Like it (1) Dislike it (0) Added: June 22, 2010 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: bayaraa.s (16 month(s) ago) It is not working, How could I install TEXT converter? please guide me Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Quality Management Systems 101 : Quality Management Systems 101 KLOHN CRIPPEN BERGER QMS 101 : QMS 101 A bad day at work : A bad day at work What is the client buying? I don’t care what the client wants! I don’t know what’s in the contract! That’s not my responsibility! Who should have decided that? I don’t have time to check it! We have always done it that way…… It’s easier to fix someone else’s mistakes What is quality? : What is quality? Meeting a client’s needs and expectations Responsiveness Predictability Help with budget accuracy Survey conducted by XL Design Professional 2007 What is a Quality Management System? : What is a Quality Management System? Policies & procedures to help us meet client requirements A “how-to” system for operating our business Describes our project management procedures Describes our responsibilities Describes how we work with each other Helps to identify opportunities for continual improvement What is a Quality Management System? : What is a Quality Management System? It is NOT Being perfect all the time Just Quality Control or “inspection” Just a non-conformance report A way of checking up on people A cure for all problems Plan Do Check Act : Plan Do Check Act What is ISO? : What is ISO? International Organisation for Standardisation NGO located in Geneva 158 member countries Developer and publisher of international standards Business Standards (ISO 9000 and 14000) What is ISO 9001:2008? : What is ISO 9001:2008? ISO 9001:2008 at KCB : ISO 9001:2008 at KCB Interesting Fact: The ISO standard only requires 6 mandatory procedures! Document Control Control of Records Internal Audit Procedure Control of non-conforming instruments of service Corrective Action Procedure Preventive Action Procedure Why is our QMS ISO registered? : Why is our QMS ISO registered? Because ISO has internationally recognized standards It reminds us to focus on our clients Quality audits help improve what we do QMS at KCB : QMS at KCB QMS Implementation : QMS Implementation QMS training and staff sign-off QMS checkpoints Record-keeping Internal & External audits Quality Coordinator Frequent management reviews QMS Documentation : QMS Documentation QMS Procedures : QMS Procedures Is our QMS effective? : Is our QMS effective? Internal & external audits Client retention Project write-offs Claims and insurance premiums So, what does go wrong? : So, what does go wrong? Most professional liability claims initiate from non-technical aspects of a project. True! True or False? So, what goes wrong? : So, what goes wrong? Inexperienced and unscrupulous clients Project risks are not fully evaluated Incompletely defined scope of work Inability to promptly identify and solve problems Remember the bad day at work? : Remember the bad day at work? What did the client buy? I don’t care what the client wants! That’s not my responsibility! Who should have decided that? I don’t have time to check it! We have always done it that way…… It’s easier to fix someone else’s mistakes A good day at work : A good day at work Knowing what a client wants Knowing what is expected of you Receiving correct data or products Knowing who to talk to when something is wrong Communicating and working well as a team Doing it right the first time QMS Homework : QMS Homework You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
QMS 101 aSGuest50536 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2120 Category: Business & Fin.. License: All Rights Reserved Like it (1) Dislike it (0) Added: June 22, 2010 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: bayaraa.s (16 month(s) ago) It is not working, How could I install TEXT converter? please guide me Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Quality Management Systems 101 : Quality Management Systems 101 KLOHN CRIPPEN BERGER QMS 101 : QMS 101 A bad day at work : A bad day at work What is the client buying? I don’t care what the client wants! I don’t know what’s in the contract! That’s not my responsibility! Who should have decided that? I don’t have time to check it! We have always done it that way…… It’s easier to fix someone else’s mistakes What is quality? : What is quality? Meeting a client’s needs and expectations Responsiveness Predictability Help with budget accuracy Survey conducted by XL Design Professional 2007 What is a Quality Management System? : What is a Quality Management System? Policies & procedures to help us meet client requirements A “how-to” system for operating our business Describes our project management procedures Describes our responsibilities Describes how we work with each other Helps to identify opportunities for continual improvement What is a Quality Management System? : What is a Quality Management System? It is NOT Being perfect all the time Just Quality Control or “inspection” Just a non-conformance report A way of checking up on people A cure for all problems Plan Do Check Act : Plan Do Check Act What is ISO? : What is ISO? International Organisation for Standardisation NGO located in Geneva 158 member countries Developer and publisher of international standards Business Standards (ISO 9000 and 14000) What is ISO 9001:2008? : What is ISO 9001:2008? ISO 9001:2008 at KCB : ISO 9001:2008 at KCB Interesting Fact: The ISO standard only requires 6 mandatory procedures! Document Control Control of Records Internal Audit Procedure Control of non-conforming instruments of service Corrective Action Procedure Preventive Action Procedure Why is our QMS ISO registered? : Why is our QMS ISO registered? Because ISO has internationally recognized standards It reminds us to focus on our clients Quality audits help improve what we do QMS at KCB : QMS at KCB QMS Implementation : QMS Implementation QMS training and staff sign-off QMS checkpoints Record-keeping Internal & External audits Quality Coordinator Frequent management reviews QMS Documentation : QMS Documentation QMS Procedures : QMS Procedures Is our QMS effective? : Is our QMS effective? Internal & external audits Client retention Project write-offs Claims and insurance premiums So, what does go wrong? : So, what does go wrong? Most professional liability claims initiate from non-technical aspects of a project. True! True or False? So, what goes wrong? : So, what goes wrong? Inexperienced and unscrupulous clients Project risks are not fully evaluated Incompletely defined scope of work Inability to promptly identify and solve problems Remember the bad day at work? : Remember the bad day at work? What did the client buy? I don’t care what the client wants! That’s not my responsibility! Who should have decided that? I don’t have time to check it! We have always done it that way…… It’s easier to fix someone else’s mistakes A good day at work : A good day at work Knowing what a client wants Knowing what is expected of you Receiving correct data or products Knowing who to talk to when something is wrong Communicating and working well as a team Doing it right the first time QMS Homework : QMS Homework