T296-15-C24 Respect Presentation

Respect and Positive Interaction in the Workplace : 

Respect and Positive Interaction in the Workplace Creating and Promoting a Respectful Work Environment

Goals : 

2 Goals Enable participants to identify, promote and practice healthy ways of interacting and relating with co-workers at all levels of the organization Foster an atmosphere that enhances the morale and positive self-image of each individual contributor

Objectives : 

3 Objectives Identify advantages of respectful, positive workplace interaction Identify inappropriate and/or abusive communication styles Receive an introduction to conflict negotiation strategies Apply respectful techniques to common workplace problems

What Is So Important About Respect? : 

4 What Is So Important About Respect? It affects your health and well-being It can impact the bottom line

Components of Disrespectful Behavior : 

5 Components of Disrespectful Behavior Abuse Harassment Intimidation

Slide 6: 

6 Own your message using “I” statements Ask open-ended questions Let silence “hang in the air” Avoid “why” questions Sending Messages

Slide 7: 

7 Active Listening Focus Acknowledge Invite Clarify and summarize

Slide 8: 

8 Non-Verbal Communication Eye contact Body language/posture Gestures Nodding Facial expression Proximity Touching

Conflict Negotiation : 

9 Conflict Negotiation Take a break to dissipate anger Put yourself in your adversary’s shoes Do not put it off Set limits on behavior Consider involving a third party Document and consult when the situation involves abuse or harassment

The Confrontation : 

10 The Confrontation Choose a private place State your case calmly and clearly Listen to the other point of view Focus on the issues Brainstorm solutions Attempt to reach consensus Meet at a later date to evaluate progress

Conflict Negotiation: Potential Outcomes : 

11 Conflict Negotiation: Potential Outcomes Trade-off Compromise Agree to disagree Win-Lose No outcome Win-Win