TUAU Company Overview

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Tell Us About Us Company Overview The company built on customer experience.

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WHO WE ARE At Tell Us About Us we help our clients strategically focus on customer and employee feedback as a critical success factor to drive long term growth and profitability. COMPANY PROFILE • Founded in 1997 • Corporate offices in Winnipeg and Toronto, Canada • Satellite offices in New York and Minneapolis • 55+ employees and growing • Winner of numerous awards for innovation Since 1997, we have been the trusted leader in helping companies build loyalty and communicate with their customers.

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WE HAVE BEEN FEATURED IN OUR CLIENTS ARE OUR PASSION Tell Us About Us works with over 100 different brands in over 30,000 locations across North America. Since 1997, we have collected over 150 million customer insights on behalf of our clients in locations throughout North America.

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WHO WE WORK WITH

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CLIENT TESTIMONIALS Since 1997 Tell Us About Us has helped numerous brands navigate the changing customer/employee experience landscape.

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TELL US ABOUT US SOLUTIONS OVERVIEW We have become an industry leader by listening to our clients and building solutions that fit each company’s unique business needs. Whether you have a single location or 5,000, Tell Us About Us provides an award-winning integrated set of customer feedback solutions that will work for you. Our integrated feedback solutions promote active listening to improve customer understanding.

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TELL US ABOUT US SOLUTIONS OVERVIEW Each solution can be used alone or bundled together for a scorecard-style assessment that aligns with your entire organization’s financial and operational metrics. Our solutions are designed to provide you with information to help you improve brand image, guest retention and ultimately boost sales growth and profitability. • Customer Surveys (IVR / Web) • Mystery Shopping • 1-800 Live Operator / Web Support • Employee Surveys • Post-Call Surveys • Research Modules

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TELL US ABOUT US SOLUTIONS Customer Surveys (IVR / Web) Simple, real-time (daily) reports provide actionable information to help you continuously improve your business. Delivered through a POS receipt or by employee-distributed feedback cards, guests complete a customized brand survey via the web or phone. Mystery Shopping Professional shoppers evaluate your company’s operational standards to give you an objective snapshot of a front line customer experience. Easy to read reports allow you to understand the information from each location and use it to provide immediate coaching opportunities for your team. 1-800 Live Operator / Web Support We address any issues on your behalf by listening and responding to customers by phone and through the web. We offer a consistent, unified system that tracks each and every customer issue through to resolution. Live comments, trend tracking, issue fulfillment and first call resolution are just a taste of what we provide.

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TELL US ABOUT US SOLUTIONS Employee Surveys We help you measure and understand your employees’ attitudes, opinions, motivation, and satisfaction with Employee Engagement Surveys. It is no secret that an engaged employee creates a stronger customer relationship which improves customer loyalty. Post-Call Surveys Post call surveying provides real-time reporting on what your callers are thinking and their perception of their service experience. It enables users to hold their team accountable to customer satisfaction targets, find gaps in training, process, and scheduling as well as enabling identification and coaching opportunities. Research Modules Our world class development team has produced research modules including Menu Studies, New Product Surveys, Sales Analysis and Demographic Studies.

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INTEGRATED PLATFORM TO SUPPORT YOUR GROWTH

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RECENT NEWS Tell Us About Us wins First Place in 2008 QSR Applied Technology Awards QSR launched the Applied Technology Awards, a program that seeks to honor operators and suppliers who are creating and employing technology that makes a difference for restaurants. Enduring Technology First Place: Tell Us About Us Knowledge Management Console