logging in or signing up Customer complaints aSGuest40894 Download Post to : URL : Related Presentations : Let's Connect Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 1580 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 18, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: rochelle.angat (29 month(s) ago) Please allow me to download the presentation. Thank you so much!! Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Customer Complaints SystemPrepared By: reema A. Al-shoubaki : Customer Complaints SystemPrepared By: reema A. Al-shoubaki Quality Assurance Department Objective: : To clarify the procedure followed by QA department for receiving, investigating & responding to customer complaint. Objective: 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki QA Complaint System : QA Complaint System Consist of the following: # SOP # Customer Complaint Report # Customer Complaint Report Logbook # Internal Complaint Investigation Report 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Classification of Complaints : Classification of Complaints All Complaints are classified by QA according to the types of defect as follows: ❶Not Considered as a Complaint: Complaints not affecting product quality. ❷Minor Defect: Due to external factors which are not likely to cause any adverse consequences. ❸Major Defect: Due to improper GMP Compliance, which is not likely to cause health consequences. ❹Critical Defect: Due to violation to GMP or due to quality changes reflecting stability problems, which may or may not cause adverse health consequences. 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Examples on Major Complaints : Examples on Major Complaints 1. Leakage : Suppositories & Syrup due to … machine or IPC checks. 2. Missing Tablets or Capsules due to… no cameras or sensors on blistering machine, IPC checks or improper inspection. 3. Broken Tablets due to …machine, low hardness tablets 4. Missing Blister due to …. No check weigher 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Examples on Minor Complaints : Examples on Minor Complaints 1. Broken bottle, wetting or crushing of outer pack due to …. Mishandling (Not considered as a complaint) 2. Dejected PVC/Al foil due to …. During blistering 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Examples on Critical Complaints : Examples on Critical Complaints 1. Change in appearance due to .... Physical / Chemical effect , stability 2. Mislabelling due to ... Violation to GMP (Mix-up) , Supervision 3. Foreign Particles due to .... Violation to GMP / Hygiene , Supervision & Line Clearance 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Recommendations: : 1. Check weighers are required to be used during blistering operations to eliminate complaints on missing tablets/capsules or empty pack/blister. 2. Raise of hygiene and line clearance concept in production. Recommendations: 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Recommendations: : 4. Proper visual inspection is taking place at present by production department. 5. Automated filling & capping machine to be ordered to eliminate leakage problems like in case of Tic Tac Shampoo and Clindacin –T solution. Recommendations: 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Recommendations: : 6. Reason of leakage from suppositories cavities after sealing to be checked to minimize from this complaint. 7. Extra training is being conducted to all packaging employees. Recommendations: 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki Thanks : Thanks 18/03/2010 Prepared By: Eng.Reema A. Al-Shoubaki You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.