Communication skills and the Eight Active Listening Secrets : Communication skills and the Eight Active Listening Secrets Name: Lola
Student ID: 1401295
GMBA Business Communication 2009
OUTLINE : OUTLINE Introduction
Why listen
Listening 3-teps
Listening as an active activity
How to listen
Active Listening Secrets
Questions
Slide 4: “I like to listen. I have learned a great deal from listening carefully.
Most people
never listen.”
Ernest Hemingway
Why Listen? : Why Listen? People prefer talking to listening
Listening complement somebody –shows you care
Listening builds trust
By simply listening, prospects will tell you everything
Good listening will increase your success
Listening – 3 steps : Listening – 3 steps Hearing
Understanding
Judging-pass judgment
Listening as an active activity : Listening as an active activity Avoid distraction
Suspend all unrelated thoughts-Start with a blank canvas
Listening is a skill -
Learned and Practiced
Listening as an active activity : Listening as an active activity 4-to-1 Ratio between Thoughts & Speech
Good listeners lead with their faces
How to listen : How to listen Active listening-facial expression, feedback
Listen with your body
Change body position when
drifting
Maintain eye contact
Active Secrets : Active Secrets Repeat what is said back in slightly different way
Don’t plan in your head what
you’ll say next
3. Keep an open mind.
Active Secrets : Active Secrets Completely understand what is
conveyed before responding.
Respond-Don’t react. Respond using the
facts and your feelings to
add to the conversation.
6. Pay attention- participate
Active Secrets : Active Secrets 7.Restate what you think you just heard to clarify
8.Make notes if you are
listening on the phone.
Not having the eye contact and
maybe other distractions may
affect how well you listen.
Listening is a valuable communication skill. : Listening is a valuable communication skill. REMEMBER
YOU CANT LEARN ANYTHING NEW
WHILE YOU ARE TALKING!
ANY QUESTIONS??? : ANY QUESTIONS???
Slide 15: THANK YOU
FOR YOUR
LISTENING!