logging in or signing up BC Communication skills and 8 listening aSGuest39968 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 883 Category: Business & Fin.. License: All Rights Reserved Like it (1) Dislike it (0) Added: March 07, 2010 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Communication skills and the Eight Active Listening Secrets : Communication skills and the Eight Active Listening Secrets Name: Lola Student ID: 1401295 GMBA Business Communication 2009 OUTLINE : OUTLINE Introduction Why listen Listening 3-teps Listening as an active activity How to listen Active Listening Secrets Questions Slide 4: “I like to listen. I have learned a great deal from listening carefully. Most people never listen.” Ernest Hemingway Why Listen? : Why Listen? People prefer talking to listening Listening complement somebody –shows you care Listening builds trust By simply listening, prospects will tell you everything Good listening will increase your success Listening – 3 steps : Listening – 3 steps Hearing Understanding Judging-pass judgment Listening as an active activity : Listening as an active activity Avoid distraction Suspend all unrelated thoughts-Start with a blank canvas Listening is a skill - Learned and Practiced Listening as an active activity : Listening as an active activity 4-to-1 Ratio between Thoughts & Speech Good listeners lead with their faces How to listen : How to listen Active listening-facial expression, feedback Listen with your body Change body position when drifting Maintain eye contact Active Secrets : Active Secrets Repeat what is said back in slightly different way Don’t plan in your head what you’ll say next 3. Keep an open mind. Active Secrets : Active Secrets Completely understand what is conveyed before responding. Respond-Don’t react. Respond using the facts and your feelings to add to the conversation. 6. Pay attention- participate Active Secrets : Active Secrets 7.Restate what you think you just heard to clarify 8.Make notes if you are listening on the phone. Not having the eye contact and maybe other distractions may affect how well you listen. Listening is a valuable communication skill. : Listening is a valuable communication skill. REMEMBER YOU CANT LEARN ANYTHING NEW WHILE YOU ARE TALKING! ANY QUESTIONS??? : ANY QUESTIONS??? Slide 15: THANK YOU FOR YOUR LISTENING! You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
BC Communication skills and 8 listening aSGuest39968 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 883 Category: Business & Fin.. License: All Rights Reserved Like it (1) Dislike it (0) Added: March 07, 2010 This Presentation is Public Favorites: 1 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Communication skills and the Eight Active Listening Secrets : Communication skills and the Eight Active Listening Secrets Name: Lola Student ID: 1401295 GMBA Business Communication 2009 OUTLINE : OUTLINE Introduction Why listen Listening 3-teps Listening as an active activity How to listen Active Listening Secrets Questions Slide 4: “I like to listen. I have learned a great deal from listening carefully. Most people never listen.” Ernest Hemingway Why Listen? : Why Listen? People prefer talking to listening Listening complement somebody –shows you care Listening builds trust By simply listening, prospects will tell you everything Good listening will increase your success Listening – 3 steps : Listening – 3 steps Hearing Understanding Judging-pass judgment Listening as an active activity : Listening as an active activity Avoid distraction Suspend all unrelated thoughts-Start with a blank canvas Listening is a skill - Learned and Practiced Listening as an active activity : Listening as an active activity 4-to-1 Ratio between Thoughts & Speech Good listeners lead with their faces How to listen : How to listen Active listening-facial expression, feedback Listen with your body Change body position when drifting Maintain eye contact Active Secrets : Active Secrets Repeat what is said back in slightly different way Don’t plan in your head what you’ll say next 3. Keep an open mind. Active Secrets : Active Secrets Completely understand what is conveyed before responding. Respond-Don’t react. Respond using the facts and your feelings to add to the conversation. 6. Pay attention- participate Active Secrets : Active Secrets 7.Restate what you think you just heard to clarify 8.Make notes if you are listening on the phone. Not having the eye contact and maybe other distractions may affect how well you listen. Listening is a valuable communication skill. : Listening is a valuable communication skill. REMEMBER YOU CANT LEARN ANYTHING NEW WHILE YOU ARE TALKING! ANY QUESTIONS??? : ANY QUESTIONS??? Slide 15: THANK YOU FOR YOUR LISTENING!