BC Communication skills and 8 listening

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Communication skills and the Eight Active Listening Secrets : 

Communication skills and the Eight Active Listening Secrets Name: Lola Student ID: 1401295 GMBA Business Communication 2009

OUTLINE : 

OUTLINE Introduction Why listen Listening 3-teps Listening as an active activity How to listen Active Listening Secrets Questions

Slide 4: 

“I like to listen. I have learned a great deal from listening carefully. Most people never listen.” Ernest Hemingway

Why Listen? : 

Why Listen? People prefer talking to listening Listening complement somebody –shows you care Listening builds trust By simply listening, prospects will tell you everything Good listening will increase your success

Listening – 3 steps : 

Listening – 3 steps Hearing Understanding Judging-pass judgment

Listening as an active activity : 

Listening as an active activity Avoid distraction Suspend all unrelated thoughts-Start with a blank canvas Listening is a skill - Learned and Practiced

Listening as an active activity : 

Listening as an active activity 4-to-1 Ratio between Thoughts & Speech Good listeners lead with their faces

How to listen : 

How to listen Active listening-facial expression, feedback Listen with your body Change body position when drifting Maintain eye contact

Active Secrets : 

Active Secrets Repeat what is said back in slightly different way Don’t plan in your head what you’ll say next 3. Keep an open mind.

Active Secrets : 

Active Secrets Completely understand what is conveyed before responding. Respond-Don’t react. Respond using the facts and your feelings to add to the conversation. 6. Pay attention- participate

Active Secrets : 

Active Secrets 7.Restate what you think you just heard to clarify 8.Make notes if you are listening on the phone. Not having the eye contact and maybe other distractions may affect how well you listen.

Listening is a valuable communication skill. : 

Listening is a valuable communication skill. REMEMBER YOU CANT LEARN ANYTHING NEW WHILE YOU ARE TALKING!

ANY QUESTIONS??? : 

ANY QUESTIONS???

Slide 15: 

THANK YOU FOR YOUR LISTENING!

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