logging in or signing up Conflict Resolution PP 2 aSGuest38362 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 625 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: February 17, 2010 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript CONFLICT RESOLUTION : CONFLICT RESOLUTION Instructors Anil Vadaparty, Esq. Chief of Administration Courage Ekhaguere, MBA. Training Administrator CONFLICT RESOLUTIONPRE-TEST : CONFLICT RESOLUTIONPRE-TEST Slide 3: Conflict ResolutionA Win-Win Approach Slide 4: Identify the Sources of Conflict. List the Five Reactive Ways of Settling Conflict. Describe the Steps for Solving Conflict through Collaboration Slide 5: Explain the Five steps of the A-E-I-O-U Communication Model. Establish the role of a mediator in resolving conflict Conflict A Win-Win Approach Cont. Sources of Conflict : Sources of Conflict Some Sources of Conflict : Some Sources of Conflict Scheduling and Staffing Communication Breakdowns Priorities and Differing Expectations Slide 8: Cost and Financial Objectives Pressure and administrative procedures Personality Conflicts and personal problems Inadequate Interpersonal Skills About Conflict : About Conflict Slide 10: Conflict is normal. Causes are diverse. Not all conflict is out in the open. Some Ways People Settle Conflict : Some Ways People Settle Conflict Ways to Settle Conflict : Ways to Settle Conflict Competition (Win/Lose) Accommodation (Lose/Win) Avoidance (Lose/Lose) Compromise (Win/Lose) Collaboration (Win/Win) Win-Win Solution : Win-Win Solution Win-Win Solution : Win-Win Solution Be Willing to resolve the problem Take an empathetic approach Win-Win Solution cont. : Be willing to discover the root of the problem Identify areas of agreement and difference Win-Win Solution cont. Win-Win Solution cont. : Evaluate Alternatives Select solutions that both parties can support Win-Win Solution cont. A-E-I-O-U Model : A-E-I-O-U Model A – Assume the other party means well. E – Express your feelings. I – Identify what you would like to see happen. O – Outcome- State what you expect to happen. U - Understanding on a mutual basis ask for it. Applying the A-E-I-O-U Model : Applying the A-E-I-O-U Model Applying the A-E-I-O-U Model : Applying the A-E-I-O-U Model Anticipate the other person’s reaction . Identify the greatest point of resistance. Determine the best time to approach the person. Establish how resolution benefits the other person. Outline key phrases you want to say. MEDIATION GUIDELINES : MEDIATION GUIDELINES Meditation Guidelines cont. : Meditation Guidelines cont. State action to be taken if problem persist. Explain what behavior is expected. Slide 22: Generate as many solutions as possible, together. Ask for each person’s input. Feed back the situation in terms of each person’s perspective. Slide 23: Prepare are implementation plan. Measure Progress. Slide 24: POST TEST You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Conflict Resolution PP 2 aSGuest38362 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 625 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: February 17, 2010 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript CONFLICT RESOLUTION : CONFLICT RESOLUTION Instructors Anil Vadaparty, Esq. Chief of Administration Courage Ekhaguere, MBA. Training Administrator CONFLICT RESOLUTIONPRE-TEST : CONFLICT RESOLUTIONPRE-TEST Slide 3: Conflict ResolutionA Win-Win Approach Slide 4: Identify the Sources of Conflict. List the Five Reactive Ways of Settling Conflict. Describe the Steps for Solving Conflict through Collaboration Slide 5: Explain the Five steps of the A-E-I-O-U Communication Model. Establish the role of a mediator in resolving conflict Conflict A Win-Win Approach Cont. Sources of Conflict : Sources of Conflict Some Sources of Conflict : Some Sources of Conflict Scheduling and Staffing Communication Breakdowns Priorities and Differing Expectations Slide 8: Cost and Financial Objectives Pressure and administrative procedures Personality Conflicts and personal problems Inadequate Interpersonal Skills About Conflict : About Conflict Slide 10: Conflict is normal. Causes are diverse. Not all conflict is out in the open. Some Ways People Settle Conflict : Some Ways People Settle Conflict Ways to Settle Conflict : Ways to Settle Conflict Competition (Win/Lose) Accommodation (Lose/Win) Avoidance (Lose/Lose) Compromise (Win/Lose) Collaboration (Win/Win) Win-Win Solution : Win-Win Solution Win-Win Solution : Win-Win Solution Be Willing to resolve the problem Take an empathetic approach Win-Win Solution cont. : Be willing to discover the root of the problem Identify areas of agreement and difference Win-Win Solution cont. Win-Win Solution cont. : Evaluate Alternatives Select solutions that both parties can support Win-Win Solution cont. A-E-I-O-U Model : A-E-I-O-U Model A – Assume the other party means well. E – Express your feelings. I – Identify what you would like to see happen. O – Outcome- State what you expect to happen. U - Understanding on a mutual basis ask for it. Applying the A-E-I-O-U Model : Applying the A-E-I-O-U Model Applying the A-E-I-O-U Model : Applying the A-E-I-O-U Model Anticipate the other person’s reaction . Identify the greatest point of resistance. Determine the best time to approach the person. Establish how resolution benefits the other person. Outline key phrases you want to say. MEDIATION GUIDELINES : MEDIATION GUIDELINES Meditation Guidelines cont. : Meditation Guidelines cont. State action to be taken if problem persist. Explain what behavior is expected. Slide 22: Generate as many solutions as possible, together. Ask for each person’s input. Feed back the situation in terms of each person’s perspective. Slide 23: Prepare are implementation plan. Measure Progress. Slide 24: POST TEST