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Carpenter, Ansley Stewart, and Allison Tebbe Slide 2: OVERVIEW Stages in Team Development Ingredients for Team Success Conflict Management Alternate Dispute Resolution Summary Slide 3: TEAMWORK People who work together will win, whether it be against complex football defenses, or the problems of modern society. Vince Lombardi Slide 4: Stages in Team Development FORMING STORMING NORMING PERFORMING Slide 5: FORMING Team members share personal information, start to get to know and accept one another, and begin turning their attention toward the group’s task. Slide 6: STORMING Team members compete for status, jockey for positions of relative control, and argue about appropriate directions for the group. Tensions arise as individuals assert themselves. Slide 7: NORMING The team begins moving together in a cooperative fashion, and a tentative balance emerges. Group norms evolve to guide individual behavior, and a cooperative spirit begins to blossom. Slide 8: PERFORMING The team matures and learns how to handle complex challenges. Roles are performed and exchanged among members as needed, and tasks are efficiently accomplished. Slide 9: Ingredients for Team Success!! Supportive environment Necessary skills (cross-training) Clarification of expected roles Overall super-ordinate goal Team rewards Slide 10: Ingredients for Team Success!! Regular opportunities to interact with each other and learn from their interaction. Slide 11: F.A.C.T.S. Model of Effective Team Member Behaviors 1. Follow-through 2. Accuracy 3. Creativity 4. Timeliness 5. Spirit Slide 12: F.A.C.T.S. Follow-through: “You can count on me.” Team members are keenly aware that as part of a team, everything they do--or don’t do--impacts someone else. Accuracy: “We do it right the first time.” Clearly a reflection of personal pride, also demonstrates a commitment to uphold the standards of the team, thus generating team pride. Creativity: Innovation flourishes on a team when individuals feel supported by colleagues. Timeliness: When work team members are truly cooperating they respect the time of others by turning team priorities into personal priorities, arriving to meetings on time and asking “Is this a good time?” Spirit: Being on a work team is a bit like being part of a family. You can’t have your way all the time, and-to add value-you must develop a generous spirit. Slide 13: CONFLICT MANAGEMENT ALTERNATE DISPUTE RESOLUTION Slide 15: Institutional Values Every Employee should expect a workplace where they are treated with dignity and respect and free from violence and harassment. Slide 16: Conflict arises from: Scheduling Communication Breakdowns Staffing Priorities Cost Pressure Differing Expectations Personality Conflicts Personal Problems Administrative Procedures Inadequate Interpersonal Skills Slide 17: Communication - The Main Root of all Evil “…that is not what I said!” "said it; didn't mean it" "That is what I heard" "That's not what I meant" "That's what you meant" "Didn't say what I felt" MISUNDERSTANDINGS Slide 18: AWARE OF UNAWARE OF MY INTENTIONS OTHER PERSON’S INTENTIONS OTHER PERSON’S IMPACT ON ME MY IMPACT ON OTHER PERSON Disentangle Impact and Intent Slide 19: 3. OUR CONCLUSIONS 2. OUR INTERPRETATIONS 1. OUR OBSERVATIONS AVAILABLE INFORMATION WHERE OUR STORIES COME FROM Slide 20: Beware of Non- Verbal Communication Wandering Eyes Yawning Clock Monitoring Sighing Fidgeting Sitting Position Slide 21: When detecting conflict, keep four things in mind: 1. Conflict is normal! 2. Causes are Diverse. 3. Not all conflict is out in the open. 4. An open and honest environment encourages a sense of support. Slide 22: Cost Effective Fast Flexible Fair Why Alternate Dispute Resolution? Slide 23: 3 Techniques that Help Members Shift Obstructing Mindsets... 1. REFRAMING 2. SHIFTING SHOES 3. AFFIRMATIONS Slide 24: Asser t iveness C o o p e r a t i v n e s s Avoid Accommodate Compete Collaborate Compromise 5 Basic Conflict Positions Slide 25: SUMMARY Stages of development (Forming, Storming, Norming & Performing) Ingredients for Team Success F.A.C.T.S. Model Conflict Management/ADR Go Bulldogs! Avoidance Competition Accommodation Compromise Collaboration Slide 26: ?United Technologies Corp ?GTE Government Sys ?Lockheed Martin Corp ?Harris Corp ?Northrop Grumman Corp ?Alliant Techsystems Inc ?TRW Inc ?Sverdrup Corp ?Science Application International Corp ?The Boeing Co ?GE Aircraft Engines ?Tracor Aerospace, Inc ?ITT Industries ?DynCorp ?Raytheon Company,Inc ? AlliedSignal Inc ?Litton Industries Inc Suppliers who Signed Corporate ADR Agreements with the Air Force: You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.