O T

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ORGANIZATION & TECHNOLOGY Professor Hyun Joon Kim SMGKU students B.Gantsetseg, O.Munkh-Orgil

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Our presentation will include: - Outline - Introduction and Background Washington State Parks & Recreation Commission - WSPRC Questions and Discussion

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Washington State - Technology - Introduction - 1990 - Washington Governor Gary Locke challenged to consider information technology Washington became recognized as a national leader in its use technology Washington's Digital Government Plan focused on 2 priorities: Government to face the people by providing online services to citizens Businesses will ability to deliver services by online

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The Governor and legislature placed significant political pressure on state agencies to support “dot.gov” relationship between the agencies and citizens In 1998 the state introduced a portal web site, Access Washington, to its citizens Washington State was a three time winner of the digital State Award

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- Organization -

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MAIN ACTORS Gary Locke Governor of Washington state Rita Cooper Administrative Assistant Director Cleve Pinnix Executive Director of WSPRC Don Powell Manager of the CRS center Art Brown IT Manager of the WSPRC

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Organizational chart

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1989-1991 1991-1993 1993-1995 1995-1997 59.6 59.9 61.6 69.0 1997-1999 78.7 - Revenue Parks Renewal & Stewardship Account - State General Fund 21 % 79 % 72 % 66 % 69 % 62 % 28 % 34 % 38 % ( $ million ) 31 %

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59.6 59.9 54.9 54.6 59.6 57.3 61.6 69.0 55.3 78.7 - 4.3 1989-1991 1991-1993 1993-1995 1995-1997 1997-1999 - Total WSPRC Budget - Base Budget ( $ million )

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Situation and Properties Rita Cooper wanted to use information technology to improve service quality and efficiency At the same time WSPRC had revised agency's Strategic and Action plan and faced more focus accountability to citizens WSPRS automated the reservation system in 1994 - Reserve America system WSPRS mission is to acquire, operate, enhance and protect a diverse system of recreational, cultural, historic, and natural sites

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WSPRC's desire to advance beyond its basic web site was related strongly to the agency's growing volume of guests or customers and it's diminishing resource. While the agency's mission was expanding its general fund support was steadily shrinking The legislature approved $3.1 million for new reservation system

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Programs and Services Campsite Program Winter Recreation Program Conference center Program Environment Interpretation Program Statewide Boating and Watercraft Launch Program

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Camping 77 % - Camping - Boating - Winter Recreation - Conference Center - Environmental Interpretation Centers FY 1998-1999 Fee Based Revenues by Program

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Question - 1 - Discussion - WSPRC succeed in adaptation of Information Technology as challenged by Washington. Could you please find advantage and disadvantage?

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Answer - 1 Rita Cooper and others on her staff believed that by bringing their customer through and to a web site, they could use information technology to increase revenues as well as reduce cost Advantage: WSPRC had revised the agency's Strategic and Action Plan in April, 1996 WSPRC offered four mandatory discount Basic web site was related strongly to the agency's growing volume of guests or customers Revenue and number of visitors improved

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Technical problem Disadvantage: Wait time for call Operating load of service

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Question - 2 Which program and services should be best?

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Question - 3 Why needed to consider whether to receive and authorize credit card payments over the internet?

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Thank you for attention