Team Armadillo's Brokenpeg Project

Broken ‘Peg : 

Presented by: Broken ‘Peg

Who Are We : 

Who Are We

What we do : 

Develop software solutions in close collaboration with clients in an effort to increase company productivity Aim to ensure our products integrate seamlessly with existing systems Expand our clients’ customer base through increased web exposure and We produce software with the highest level of quality, ensuring minimal software downtime and providing exceptional product support. What we do

Overview : 

What is Broken ‘Peg? Project Goals Benefits to the Client Phases Risk Analysis Prototypes Questions Overview

What is Broken ‘Peg? : 

Will be a Web 2.0 application for the Winnipeg 311 system that will allow a user to issue “service tickets” for non-emergency problems through the convenience of their web browser The system will use a graphical map to aid in the process of identifying and locating municipal issues such as: Potholes Sewer Back-Up Water Main Break Roadkill What is Broken ‘Peg?

Benefits To The Client : 

Reduce the volume of calls received by the Winnipeg 311 Call Centre Allow citizens to enter Request for Service tickets via the internet Increasing access to Winnipeg 311 services Allows the public to track government productivity The integration of our system will improve the overall effectiveness of the Winnipeg 311 Service Benefits To The Client

Phases : 

Phases

Phase 1 : 

Network / Database implementation Web Front-End Consistent with current Winnipeg 311 website Basic Google Maps integration Create ticket with Captcha verification Desktop administration tool Create, update, modify, delete and close tickets Search by outstanding or closed tickets Estimated Time: 6 weeks Estimated Cost: $11,520 Phase 1

Phase 2 : 

Enhancements to Web Front-End Statistics showing number of open and resolved tickets Account creation Account login and authentication Enhancements to Desktop administration tool Reports by zone or ticket type Email ticket notification / updating Mobile website Estimated time: 4 weeks Estimated cost: $8,640 Phase 2

Phase 3 : 

Enhancements to Web Front-End Statistics showing average wait time Picture uploading Ability to sort problem flags by type, or ability to focus on a specific city zone Enhancements to Administrative Desktop Tool Search by Full Name or Username of person who reported the ticket Web Administrative Login Help documentation for internal users Estimated Time: 5 weeks Estimated Cost: $9,600 Phase 3

Phase 4 : 

Enhancements to Web Front-End Ability to view submitted pictures Enhancements to Administrative Desktop Tool Ability to apply ticket prioritization Desktop Widget Mobile Application Estimated Time: To Be Determined Estimated Cost: To Be Determined Phase 4

Web Front-End : 

Web Front-End

Administrative Back-End : 

Administrative Back-End

Risk Analysis : 

Risk Analysis

Risk Analysis : 

Risk Analysis

Risk Analysis cont. : 

Risk Analysis cont.

Risk Analysis cont. : 

Risk Analysis cont.

Network & Database : 

Network & Database

Network Deployment : 

Network Deployment

Software : 

Operating Systems CentOS For Servers SmoothWall for Firewall Web Services Apache DBMS MySQL Software

Use Case Diagrams : 

Use Case Diagrams

Website User Functionality : 

Website User Functionality

Administrator Functionality : 

Administrator Functionality

Email Recipient Functionality : 

Email Recipient Functionality

Questions? : 

Questions? team@winnipeg311.info