Iron Touch and LANDesk WALA May 2009

& : 

& Raj Jethwa Head of Business Development May 2009

Agenda : 

Agenda Who is Irontouch and how can the LANDesk team can engage with us? Our strengths - Professional Services Existing customers – assisting with TLC / Technical Account Management / Onsite Health Checks. Creativity and Flexible Simple Service Desk One Box overview Questions

Who is Irontouch ? : 

Who is Irontouch ? Established Global Operations Based in San Jose, CA Background in selling bespoke servers , storage devices, network security and email archiving appliances Ex Touchpaper and ex LANDesk personnel Not just a new partner, qualified consultants as well Understand solution selling Feet on the street to engage with, lead sales people Kashif Awan (kashif.awan@irontouchms.com, 714-396-5607) Rod Singh (rod.singh@irontouchms.com, 818-281-4038) We have sales, technical and marketing people IrontouchMS are growing areas to give a clear point of difference to other LANDesk ESPs

Professional Services : 

Professional Services Specific expertise around Service Desk Good understanding of end to end Service Management ITIL best practice guidelines Qualified ex Touchpaper engineers Irontouch have worked with other partners on LDSD deployments Quotable reference sites such as Chapman University Not forgetting LANDesk core products (LDMS, LDSS, LDSM etc.) Irontouch are an ambitious, talented, results driven organisation

Existing customers : Service Desk : 

Existing customers : Service Desk TLC - our experience and knowledge of service desk can get customers back on track with their implementations Technical Account Management – we can hold regular reviews Onsite Health Check – a good starting point to help customers get the most from our solutions Benefits : helps with bandwidth issues for TM’s with any problem accounts as well discovery of up sell opportunities. You guys are busy, get us involved.

Creativity and Flexibility : 

Creativity and Flexibility Creativity – Happy to consider new ways to deliver against customer requirements Flexibility – we can work on consultancy daily rates to help in price sensitive engagements. Can help price sensitive engagements No specifics so we can discuss on a case by case basis Supporting the LANDesk Sales Operation

Simple Service Desk : 

Simple Service Desk Service Desk – can get heavy on services for delivering Incident/Problem/Change Mid market has requirements for a simple service desk which will cover off incident management Smaller budget solution Improve ‘out of the box’ database to give quick returns Irontouch has a mature approach to helping customers get a return on investment

The Irontouch one box appliance – ‘LANDesk Inside’ : 

The Irontouch one box appliance – ‘LANDesk Inside’ Saving customers space, time and money

Summary : 

Summary Experts in Service Desk Proven track record of working with LANDesk customers Flexible approach to support you and your customers Get us involved and we will do the work (e.g. Ali Khan, Paul Sutton, Kathleen Conroy) Let’s learn, grow and advance together with customers so we all prosper

Questions : 

Questions