logging in or signing up 2. Chapter 1 - Human Behavior aSGuest27355 Download Post to : URL : Related Presentations : Let's Connect Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 3853 Category: Entertainment License: All Rights Reserved Like it (3) Dislike it (0) Added: October 03, 2009 This Presentation is Public Favorites: 3 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Understanding Human Behavior : Understanding Human Behavior Chapter 1 Human Behavior Why bother trying to understand it? And… : Human Behavior Why bother trying to understand it? And… Why can’t everyone just learn to get along with me? We all want two things from life: : We all want two things from life: Happiness and Success What’s the one common denominator to success and happiness? Knowing how to do a job is not the key to success... : Knowing how to do a job is not the key to success... It is more important to know how to work with people. What is the key to success? : What is the key to success? IQ versus EQ Is there a career where success is completely a matter of technical skill? The History of People Management : The History of People Management Machiavelli: taught management through manipulation (1469-1527) People are lazy, and self-centered and you have to trick them into working People of lower status are subservient Larry EllisonCEO of software giant Oracle Corp. : Larry EllisonCEO of software giant Oracle Corp. “People stay at Oracle because they are well paid and fear recrimination.” The Scientific Approach: : The Scientific Approach: The late 1800’s brought the Industrial Revolution There was one best way to do a job Scientific methods and math formulas could solve people’s problems The Hawthorne Effect : The Hawthorne Effect Paying attention to workers’ needs affects output. Social and psychological factors play important roles in worker productivity. Human Relationists found: : Human Relationists found: People are motivated by many factors, not just pay Employees have feelings and attitudes that affect their work People are not machines Human Relationists found: : Human Relationists found: Informal workgroups affect performance Workers like and need to participate in decision making Communication channels should flow down, up and horizontally Slide 12: The Behavioral Movement: Expanded role of manager Managers became more people focused Incentives and sources of motivation were studied The Behavioral Movement: : The Behavioral Movement: Supervisors learned they needed communication skills Managers now had to handle conflict and change Employees treated more as equals and informal relationships started Management Theory Today : Management Theory Today The Systems Theory Approach: every system has input, transformation and output Ripple effects The Contingency Approach: : The Contingency Approach: No two situations are exactly alike. With each event, you size up the situation and choose the best course of action The Quality of Work Life Approach: : The Quality of Work Life Approach: Seeks to make work productive as well as satisfying to workers Quality Circles Self-Directed Workgroups (SDW) : Self-Directed Workgroups (SDW) Caring and Trust: : Caring and Trust: The bottom line in Human Relations today. Herb Kelleher of Southwest Airlines : Herb Kelleher of Southwest Airlines He doesn’t put making a profit first or put customers first – so who comes first? To lead yourself,use you head.To lead others,use your heart. : To lead yourself,use you head.To lead others,use your heart. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.