Understanding Human Behavior : Understanding Human Behavior Chapter 1 Human Behavior Why bother trying to understand it? And… : Human Behavior Why bother trying to understand it? And… Why can’t everyone just learn to get along with me? We all want two things from life: : We all want two things from life: Happiness and Success
What’s the one common denominator to success and happiness? Knowing how to do a job is not the key to success... : Knowing how to do a job is not the key to success... It is more important to know how to work with people. What is the key to success? : What is the key to success? IQ versus EQ
Is there a career where success is completely a matter of technical skill? The History of People Management : The History of People Management Machiavelli: taught management through manipulation (1469-1527)
People are lazy, and self-centered and you have to trick them into working
People of lower status are subservient Larry EllisonCEO of software giant Oracle Corp. : Larry EllisonCEO of software giant Oracle Corp. “People stay at Oracle because they are well paid
and fear recrimination.” The Scientific Approach: : The Scientific Approach: The late 1800’s brought the Industrial Revolution
There was one best way to do a job
Scientific methods and math formulas could solve people’s problems The Hawthorne Effect : The Hawthorne Effect Paying attention to workers’ needs affects output.
Social and psychological factors play important roles in worker productivity. Human Relationists found: : Human Relationists found: People are motivated by many factors, not just pay
Employees have feelings and attitudes that affect their work
People are not machines Human Relationists found: : Human Relationists found: Informal workgroups affect performance
Workers like and need to participate in decision making
Communication channels should flow down, up and horizontally Slide 12: The Behavioral Movement: Expanded role of manager
Managers became more people focused
Incentives and sources of motivation were studied The Behavioral Movement: : The Behavioral Movement: Supervisors learned they needed communication skills
Managers now had to handle conflict and change
Employees treated more as equals and informal relationships started Management Theory Today : Management Theory Today The Systems Theory Approach: every system has input, transformation and output
Ripple effects The Contingency Approach: : The Contingency Approach: No two situations are exactly alike.
With each event, you size up the situation and choose the best course of action The Quality of Work Life Approach: : The Quality of Work Life Approach: Seeks to make work productive as well as satisfying to workers
Quality Circles Self-Directed Workgroups (SDW) : Self-Directed Workgroups (SDW) Caring and Trust: : Caring and Trust: The bottom line in
Human Relations today. Herb Kelleher of Southwest Airlines : Herb Kelleher of Southwest Airlines He doesn’t put making a profit first or put customers first – so who comes first? To lead yourself,use you head.To lead others,use your heart. : To lead yourself,use you head.To lead others,use your heart.