Understanding Human Behavior :Understanding Human Behavior Chapter 1


Human Behavior Why bother trying to understand it? And… :Human Behavior Why bother trying to understand it? And… Why can’t everyone just learn to get along with me?


We all want two things from life: :We all want two things from life: Happiness and Success What’s the one common denominator to success and happiness?


Knowing how to do a job is not the key to success... :Knowing how to do a job is not the key to success... It is more important to know how to work with people.


What is the key to success? :What is the key to success? IQ versus EQ Is there a career where success is completely a matter of technical skill?


The History of People Management :The History of People Management Machiavelli: taught management through manipulation (1469-1527) People are lazy, and self-centered and you have to trick them into working People of lower status are subservient


Larry EllisonCEO of software giant Oracle Corp. :Larry EllisonCEO of software giant Oracle Corp. “People stay at Oracle because they are well paid and fear recrimination.”


The Scientific Approach: :The Scientific Approach: The late 1800’s brought the Industrial Revolution There was one best way to do a job Scientific methods and math formulas could solve people’s problems


The Hawthorne Effect :The Hawthorne Effect Paying attention to workers’ needs affects output. Social and psychological factors play important roles in worker productivity.


Human Relationists found: :Human Relationists found: People are motivated by many factors, not just pay Employees have feelings and attitudes that affect their work People are not machines


Human Relationists found: :Human Relationists found: Informal workgroups affect performance Workers like and need to participate in decision making Communication channels should flow down, up and horizontally


Slide 12:The Behavioral Movement: Expanded role of manager Managers became more people focused Incentives and sources of motivation were studied


The Behavioral Movement: :The Behavioral Movement: Supervisors learned they needed communication skills Managers now had to handle conflict and change Employees treated more as equals and informal relationships started


Management Theory Today :Management Theory Today The Systems Theory Approach: every system has input, transformation and output Ripple effects


The Contingency Approach: :The Contingency Approach: No two situations are exactly alike. With each event, you size up the situation and choose the best course of action


The Quality of Work Life Approach: :The Quality of Work Life Approach: Seeks to make work productive as well as satisfying to workers Quality Circles


Self-Directed Workgroups (SDW) :Self-Directed Workgroups (SDW)


Caring and Trust: :Caring and Trust: The bottom line in Human Relations today.


Herb Kelleher of Southwest Airlines :Herb Kelleher of Southwest Airlines He doesn’t put making a profit first or put customers first – so who comes first?


To lead yourself,use you head.To lead others,use your heart. :To lead yourself,use you head.To lead others,use your heart.