logging in or signing up 2. Chapter 1 - Human Behavior aSGuest27355 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 3244 Category: Entertainment License: All Rights Reserved Like it (3) Dislike it (0) Added: October 03, 2009 This Presentation is Public Favorites: 3 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Understanding Human Behavior : Understanding Human Behavior Chapter 1 Human Behavior Why bother trying to understand it? And… : Human Behavior Why bother trying to understand it? And… Why can’t everyone just learn to get along with me? We all want two things from life: : We all want two things from life: Happiness and Success What’s the one common denominator to success and happiness? Knowing how to do a job is not the key to success... : Knowing how to do a job is not the key to success... It is more important to know how to work with people. What is the key to success? : What is the key to success? IQ versus EQ Is there a career where success is completely a matter of technical skill? The History of People Management : The History of People Management Machiavelli: taught management through manipulation (1469-1527) People are lazy, and self-centered and you have to trick them into working People of lower status are subservient Larry EllisonCEO of software giant Oracle Corp. : Larry EllisonCEO of software giant Oracle Corp. “People stay at Oracle because they are well paid and fear recrimination.” The Scientific Approach: : The Scientific Approach: The late 1800’s brought the Industrial Revolution There was one best way to do a job Scientific methods and math formulas could solve people’s problems The Hawthorne Effect : The Hawthorne Effect Paying attention to workers’ needs affects output. Social and psychological factors play important roles in worker productivity. Human Relationists found: : Human Relationists found: People are motivated by many factors, not just pay Employees have feelings and attitudes that affect their work People are not machines Human Relationists found: : Human Relationists found: Informal workgroups affect performance Workers like and need to participate in decision making Communication channels should flow down, up and horizontally Slide 12: The Behavioral Movement: Expanded role of manager Managers became more people focused Incentives and sources of motivation were studied The Behavioral Movement: : The Behavioral Movement: Supervisors learned they needed communication skills Managers now had to handle conflict and change Employees treated more as equals and informal relationships started Management Theory Today : Management Theory Today The Systems Theory Approach: every system has input, transformation and output Ripple effects The Contingency Approach: : The Contingency Approach: No two situations are exactly alike. With each event, you size up the situation and choose the best course of action The Quality of Work Life Approach: : The Quality of Work Life Approach: Seeks to make work productive as well as satisfying to workers Quality Circles Self-Directed Workgroups (SDW) : Self-Directed Workgroups (SDW) Caring and Trust: : Caring and Trust: The bottom line in Human Relations today. Herb Kelleher of Southwest Airlines : Herb Kelleher of Southwest Airlines He doesn’t put making a profit first or put customers first – so who comes first? To lead yourself,use you head.To lead others,use your heart. : To lead yourself,use you head.To lead others,use your heart. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
2. Chapter 1 - Human Behavior aSGuest27355 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 3244 Category: Entertainment License: All Rights Reserved Like it (3) Dislike it (0) Added: October 03, 2009 This Presentation is Public Favorites: 3 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Understanding Human Behavior : Understanding Human Behavior Chapter 1 Human Behavior Why bother trying to understand it? And… : Human Behavior Why bother trying to understand it? And… Why can’t everyone just learn to get along with me? We all want two things from life: : We all want two things from life: Happiness and Success What’s the one common denominator to success and happiness? Knowing how to do a job is not the key to success... : Knowing how to do a job is not the key to success... It is more important to know how to work with people. What is the key to success? : What is the key to success? IQ versus EQ Is there a career where success is completely a matter of technical skill? The History of People Management : The History of People Management Machiavelli: taught management through manipulation (1469-1527) People are lazy, and self-centered and you have to trick them into working People of lower status are subservient Larry EllisonCEO of software giant Oracle Corp. : Larry EllisonCEO of software giant Oracle Corp. “People stay at Oracle because they are well paid and fear recrimination.” The Scientific Approach: : The Scientific Approach: The late 1800’s brought the Industrial Revolution There was one best way to do a job Scientific methods and math formulas could solve people’s problems The Hawthorne Effect : The Hawthorne Effect Paying attention to workers’ needs affects output. Social and psychological factors play important roles in worker productivity. Human Relationists found: : Human Relationists found: People are motivated by many factors, not just pay Employees have feelings and attitudes that affect their work People are not machines Human Relationists found: : Human Relationists found: Informal workgroups affect performance Workers like and need to participate in decision making Communication channels should flow down, up and horizontally Slide 12: The Behavioral Movement: Expanded role of manager Managers became more people focused Incentives and sources of motivation were studied The Behavioral Movement: : The Behavioral Movement: Supervisors learned they needed communication skills Managers now had to handle conflict and change Employees treated more as equals and informal relationships started Management Theory Today : Management Theory Today The Systems Theory Approach: every system has input, transformation and output Ripple effects The Contingency Approach: : The Contingency Approach: No two situations are exactly alike. With each event, you size up the situation and choose the best course of action The Quality of Work Life Approach: : The Quality of Work Life Approach: Seeks to make work productive as well as satisfying to workers Quality Circles Self-Directed Workgroups (SDW) : Self-Directed Workgroups (SDW) Caring and Trust: : Caring and Trust: The bottom line in Human Relations today. Herb Kelleher of Southwest Airlines : Herb Kelleher of Southwest Airlines He doesn’t put making a profit first or put customers first – so who comes first? To lead yourself,use you head.To lead others,use your heart. : To lead yourself,use you head.To lead others,use your heart.