Slide 1:Case Study: Telenet Client Profile Telenet provides Broadband Internet / Multi-media and Fixed-Line Telephony Services via Cable (HFC) in Belgium. Telenet started operations in 1997. Client Requirements Telenet operations are growing at the rate of 200%, which was putting a strain on their current OSS architecture. They plan to get into Digital TV and Interactive TV, as well as Voice over IP. The current subscriber base is around half a million Expected to grow to 1.4 million for analog TV in the near future. The digital TV subscribers are expected to increase to 2.0 million in the next few years. Telenet wanted to re-design their OSS architecture to take care of its long term business plans and meet their immediate requirements like to compliance to Euro. Infosys undertook re-architecture & development of their OSS systems (OASIS) in order to make it scalable & robust and ensured automated flow-thru provisioning was possible. Infosys now maintains the OSS suite and has a 50 member OSDC setup Infosys has prepared an IT roadmap for Telenet and is jointly implementing initiatives as per the roadmap


Slide 2:Case Study: Telenet The OASIS project also involved development of web-based Order Management System (AFE), a WorkForce Management System (WFM) and the integration thereof, with off-the-shelf components using webMethods middleware. This project of around 10,000 person days was completed in 9 months time-frame. Domain: OSS & System Integration Design Methodology: Object Oriented Analysis and Design (OOAD) Technology: J2EE, EAI & CRM Products (COTS): ASAP (from Metasolv) for Service Provisioning and Activation Clarify (from Amdocs) for Trouble-ticketing & CRM Kenan / Arbor (from CSG Systems) for Billing WebMethods middleware for Enterprise Application Integration


Slide 3:Case Study: Telenet Application Front End CDM ARBOR DB ASAP ISPS Clarify DB SDP-NP DB NP Java Layer TIS CTI IVR CPS DB NINAS DSL WFM DINOMAN CatSAP DB DB DB DB DB Mkt. DB Java/WebMethods Adapter DB Adapter Sopras Clarify Adapter Web Interface webMethods Middleware Functional Architecture by Infosys DB DB


Business Benefits :Business Benefits


Business Benefits :Business Benefits


Slide 6:Case Study: Telenet Current Infosys – Telenet Engagements IT Strategy and IT Roadmap Preparation Three year roadmap (2002-2005) for IT prepared in line with Business & Customer Priorities Build vs. Buy analysis for New Usage-based Billing System Product Evaluation for Billing, Rating, Mediation & Inter-connect Systems Integrated Network & Service Management System Vendor & Product Selection Exercise for Integrated Fault Management & Service Management Approach & Recommendations for IDTV services Proposed Approach for launch of Interactive Digital Television Services Virtual IT Organization with joint IT team from Telenet & Infosys A 50 member joint-team is working on maintenance & feature enhancements of the OASIS system