FRANKFINN : FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING NAGPUR KANCHAN RAJPUT : KANCHAN RAJPUT BACH COAD :- K1 Slide 3: COMMUNICATION DEFINITION : DEFINITION 1.) “ Communication means transfer of emotion , idea’s, veiws , fellings of one person to another people . “
Two way traffic :- means it includes both sender & receiver.
It is never ending :- means it is an continuous process. PARTS OF COMMUNICATION : PARTS OF COMMUNICATION Sender :- He is the person who think some thing is necessary or important for the receiver.
Massage :- it is an important matter which has to be send by sender and received by the receiver.
Encode :- Make the massage in the from of some symbols , sings, pictures , digit , to maintain secrecy this is called as Encode the massage.
Channel :- Sender send the massage with the help medium such as phone , telegram , e-mail etc. this medium is called as channel .
Decode :- Convert the massage in to simple language from that sing & symbol is called as encode the massage .
Receiver :- It is the person who receive the massage and give feedback to sender.
Feedback :- When the receiver send the report to the sender that he understand massage , than it is an feedback to that massage . Type of Barriers faced during assignment : Type of Barriers faced during assignment During communicating with higher authority
Lack of confidence
disagreement between verbal & non- verbal communication .
Lack of motivation
Lack of self awareness.
During communicating with receiver.
Prejudice BARRIERS : BARRIERS External barriers
Temperature in room
Other people :- status , Education How we are remove it : How we are remove it During communicating with higher authority, We are motivate among our self
During communicating with the main receiver , we are remove the barriers by changing our ego state according to them self . Slide 9: THANKS