Resonant Leadership:Inspiring Us and Developing Others to Be Our Best :Resonant Leadership:Inspiring Us and Developing Others to Be Our Best Richard E. Boyatzis, PhD Professor Weatherhead School of Management Case Western Reserve University Cleveland, OH richard.boyatzis@case.edu IPMA-HR Chicago, October 2, 2007


Slide 2:through resonance with others through our emotions GREAT LEADERS MOVE US


Slide 3:Exercise Think of a leader for whom or with whom you worked- one that brought out the best in you, one that you would gladly work with or for again. Think of a leader for whom or with whom you worked- one that you try to avoid, left you wishing for more, would help your organization more by working for a competitor. When you were around them, what did they say or do? How did they make you and others feel? © Richard E. Boyatzis and Annie McKee, 2005.


Slide 4:Is a relationship Is a resonant relationship Being in tune with or on the same wavelength as the others Leadership


What we know about great leaders :They are attuned: mind, body, heart and spirit. They inspire through hope and vision. They spread compassion. They create resonance. What we know about great leaders © Richard E. Boyatzis and Annie McKee, 2005.


Slide 6:Overall Emotional Tone Positive Negative Yes Resonant Demagogue Leader In Touch With No Clueless Dissonant Leader Leader The Third Dimension: Mindfulness © Richard E. Boyatzis and Annie McKee, 2005.


Resonant Leadership :Resonant Leadership Common Sense NOT Common Practice


We Feel Before We Think and the Power of Neurogenesis :We Feel Before We Think and the Power of Neurogenesis Amygdala, Thalamus, Limbic Brain Prefrontal Area © Richard E. Boyatzis and Annie McKee, 2005.


Emotions are contagious :Emotions are contagious The brain has an ‘open loop’ system We are ‘wired’ to pick up subtle clues from one another Resonance is contagious…so is dissonance


Exercise :Exercise


The Sacrifice Syndrome :The Sacrifice Syndrome © Richard E. Boyatzis and Annie McKee, 2005.


Dissonance is the default :Dissonance is the default Secret feelings that things are not ‘right’ and that we are unhappy Denial: life becomes mechanical, meaningless and detached from our dreams Negative self-talk A sense that we must ‘settle’ We justify our behavior and blame others ‘Act out’ at home or at work © Richard E. Boyatzis and Annie McKee, 2005.


The cycle of sacrifice and renewal :The cycle of sacrifice and renewal © Richard E. Boyatzis and Annie McKee, 2005.


Renewal: Engaging the parasympathetic nervous system :Renewal: Engaging the parasympathetic nervous system © Richard E. Boyatzis and Annie McKee, 2005.


Good Leadership Begins with Emotional Intelligence :Good Leadership Begins with Emotional Intelligence Social Awareness Self- Awareness Relationship Management Self- Management Positive impacton othersandaction


Slide 16:Financial Impact of Competencies Demonstrated By Senior Partners of a Multi-national Consulting Firm [Boyatzis 2006] © Richard E. Boyatzis, 2000. Senior Partners who averaged 19 years with the firm, and 10 years in management. Self-Management Cluster: Achievement Orientation, Initiative, etc. Self-Regulation Cluster: Self-control, Adaptability, etc. Relationship Management and Social Awareness Cluster: Empathy, Networking, Developing Others, etc. Cognitive Abilities Cluster: Systems Thinking, Pattern Recognition, etc.


Slide 17:Annualized Operating Profit for Senior Partners ABOVE versus BELOW the Tipping Point


Slide 18:How do you develop leadership resonance? How do you develop great leaders? © Richard E. Boyatzis and Annie McKee, 2005.


Slide 19:Relationships Build Leadership Who helped you? Think back over your life and career. Who were the people who helped you develop the most? What did they do and how did it make you feel? © Richard E. Boyatzis, 2001.


Slide 20:The Ideal Self The Real Self My Learning Agenda: building on strengths while reducing Gaps Gaps: where my Ideal Self and Real Self are Different Strengths: where my Ideal Self and Real Self are Similar Experimenting as a Leader Practicing being a Leader Trusting Relationships that help, support, and encourage each step in the process Boyatzis’ Intentional Change Theory/Model (1970, 1999, 2000, 2005) [the theory formerly known as Self-Directed Learning Model ] © Richard E. Boyatzis, 2001.


Slide 21:The Ideal Self The Real Self Gaps: where my Ideal Self and Real Self are Different Strengths: where my Ideal Self and Real Self are Similar Trusting Relationships that help, support, and encourage each step in the process Boyatzis’ Intentional Change Theory (1970, 1999,2000,2005) © Richard E. Boyatzis, 2003. Two Attractors


Slide 22:© Richard E. Boyatzis, 2003. TWO ATTRACTORS Positive Emotional Negative Emotional Attractor Attractor PSNS arousal SNS arousal Left Prefrontal Cortex Right Prefrontal Cortex Ideal Self Real Self/Social Self Strengths Gaps/Weaknesses Future Present Hope Fear Possibilities Problems Optimism Pessimism Learning Agenda & Goals Performance Improvement Plan/ Development Plan


Slide 23:© Richard E. Boyatzis, 2003. Fractals, Scales, or Multiple Levels of Intentional Behavior Change or SDL Individual Dyad Team, Family, Coalition Organization Community Country, Culture Globe


Slide 24:© Richard E. Boyatzis, 2003. Fractals and Multi-Levels of Intentional Change Individual Dyad Team, Family, Coalition Organization Community Country, Culture Globe Leadership First degree Interaction: Leadership Second degree interaction: Resonant Relationships Third degree interaction: Reference/Identity Groups


Slide 25:How do you develop leadership resonance? through Compassion


COMPASSION :COMPASSION An Experience Care and concern Empathy—true understanding of others’ experience A willingness to act on the care and the understanding in support of others


Slide 27:How do you develop leadership resonance? through Hope and Mindfulness


HOPE :HOPE An experience: An image of a better and feasible future Optimism The belief that you can make it happen


Slide 29:The Ideal Self Trusting Relationships that help, support, and encourage each step in the process Boyatzis’ Intentional Change Theory (1970, 1999,2000,2005) © Richard E. Boyatzis, 2001. The Motivation To Change: Finding their passion and dreams Breaking from the Ought Self


The ideal self ... :Catching Your Dreams and Engaging Your Passion The power of positive imaging & visioning Thinking in the Left Prefrontal Cortex But we often skip over formulating the Ideal Self image in development or education and become anesthetized to our own ideal and dreams. We cannot inspire this passion in others without engaging it ourselves The ideal self ... © Richard E. Boyatzis, 2000.


Parts of “Pedra Filosofal” by Antonio Gedeão :Eles não sabem que o sonho é uma constante da vida… Eles não sabem que o sonho é vinho, é espuma, é fermento, bichinho álacre e sedento, de focinho pontiagudo, que fossa através de tudo num perpétuo movimento. Eles não sabem que o sonho é tela, é cor, é pincel… Eles não sabem, nem sonham que o sonho comanda a vida o mundo pula e avança como bola colorida entre as mãos de uma criança. Parts of “Pedra Filosofal” by Antonio Gedeão


An individual exercise/reflection :List “27 things I’d like to do or experience before I die.” If you won the super lottery, and received 50 million dollars after tax, how would your life and work change? NETCAM: If you were living your ideal life in 2020, what would a NETCAM show as it recorded the next week of your life? An individual exercise/reflection © Richard E. Boyatzis, 2000.


Slide 33:Developing a Personal Vision My Ideal Life and Work in 7-10 years What will I be doing? Where will I be? Who will I be with? What will my work and life be? What will I be?


Slide 34:The Ideal Self Personal Vision Ideal Self Hope Optimism Feasibility Self-efficacy Image of a Desired Future Core Identity Dreams, aspirations, fantasies Values & Philosophy Calling, Purpose Passion Life/career stage, cycle © Richard E. Boyatzis, 2004. Develop by Richard E. Boyatzis and Klio Akrivou-Napersky.


Slide 35:How do you develop leadership resonance? through Mindfulness, Hope and Compassion


MINDFULNESS :MINDFULNESS A state of being: awake, aware, attending and attuned— to ourselves, to other people, and to the world around us.


The Leader’s Challenge :The Leader’s Challenge Manage the Cycle of Sacrifice and Renewal through Mindfulness, Hope and Compassion © Richard E. Boyatzis and Annie McKee, 2005.


Are YOU a resonant leader? :Are YOU a resonant leader? Are you inspirational? Do you create a positive, hopeful emotional tone? Are you in touch with others? Do you know what is on people’s hearts and minds? Do you experience and demonstrate compassion? Are you mindful—authentic and in tune with yourself, others, and the environment? © Richard E. Boyatzis and Annie McKee, 2005.


Slide 39:We do not want to be bored or live routine lives- nor do those working with us. It is a waste of human talent, spirit, and potential. Remember the Moment Living Your Passion – Inspiring Others © Richard E. Boyatzis, 2000.


References :References Al’Absi, Mustafa; Hugdahl, Kenneth; Lovallo, William: “Adrencortical Responses and Altered Working Memory Performance,” Psychophysiology 39 (2002): 182-192 Alvarez-Buylla, Arturo; Temple, Sally” “Stem Cells in the Developing and Adult Nervous System,” Journal of Neurobiology 36, (1998): 105-110 Argyris, Chris: Strategy, Change and Defensive Routines (Boston, MA: Pitman Publishing, 1985) Ballou, R., Bowers, D., Boyatzis, R.E., and , D.A. (1999). Fellowship in lifelong learning: An executive development program for advanced professionals,” Journal of Management Education, 23(4), 338-354. Boyatzis, R.E. (1982). The competent manager: A model for effective performance. New York: John Wiley & Sons. Boyatzis, R.E., (2001) How and why individuals are able to develop emotional intelligence. In C. Cherniss and D. Goleman (eds.). The emotionally intelligent workplace. San Francisco: Jossey-Bass. 209-233. Boyatzis, R.E. (in press). Intentional Change Theory from a complexity perspective. Journal of Management Development. Boyatzis, R.E. & Akrivou-Naperksy, K. (in press). “The Ideal Self as a Driver of Change”. Journal of Management Development Boyatzis, Richard; McKee, Annie (2005). Resonant Leadership: Renewing Yourself and Connecting with Others through Mindfulness, Hope, and Compassion. Boston: Harvard Business School Press. Boyatzis, Richard; McKee, Annie; Goleman, Daniel: “Reawakening Your Passion for Work”, Harvard Business Review. April 2002. Boyatzis, R.E., Howard, A., Rapisarda, B., & Taylor, S.N. (2004). Coaching can work, but doesn’t always. People Management, March 11 Boyatzis, R.E., & Sala, F. (2004). Assessing emotional intelligence competencies. In Glenn Geher (ed.), The Measurement of Emotional Intelligence, Hauppauge, NY: Nova Science Publishers. Boyatzis, R.E., Stubbs, E. & Taylor, S.N. (2002). Learning cognitive and emotional intelligence competencies through graduate management education. Academy of Management Learning & Education. 1(2). 150-162.


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