Big Business Advantage

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DOMINION

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PRESENTS iTelecenter

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If you're a small business owner who works from home, on the road, or with a dispersed team...and are looking for a way to instantly upgrade your phone presence (and at the same time make your communication headaches disappear practically overnight) ...then the iTeleCenterTM Virtual Phone System is for you. You'll get all the features of a high-end, robust phone system - features like private toll-free number, voice mail, multiple extensions, send/receive faxes online, enhanced call forwarding, and music-on-hold but without the hassle and pain normally associated with such systems...and at a mere fraction of the cost. Your existing phones - whether home, office, VOIP, or cell - and current Internet connection provide everything you need to put iTeleCenterTM to work for you today! No hardware to buy, nothing to install, and a setup so simple ANYONE can handle it with ease.

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Boost your business image and accessibility immediately with a Toll-Free number. A Toll- Free number gives you a nationwide, big business image and allows customers to call you for free, making it more likely that they will call. When you sign up for your iTeleCenter number, we automatically assign a Toll-Free number from our inventory to you as your personal dedicated number. Toll-Free number features include: Low per minute rates Calls routed to any phone Your Toll-Free number can appear as your caller ID If you have an existing Toll-Free or Local number you wish to use, we can transfer it over for you.

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Your main greeting (sometimes referred to as an Auto-Attendant) is the first thing your customers hear when they call your iTeleCenter number. Your main greeting will direct your caller and route calls to the appropriate person, department, or mailbox. In addition, iTeleCenter provides you with the ability to customize the main greeting played to your callers as they interact with your iTeleCenter system. Record your own unique main greeting via telephone or upload the greeting online. Or, if you prefer, have a professional voice recording made with the help of our iTeleCenter Voice Studio! Your Main Greeting on the iTeleCenter system also has the ability to have day/night modes. Callers will hear your Standard Greeting during the day and your After Hours greeting at night and on weekends-basically, whenever you are closed.

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iTeleCenter's Multiple Extensions feature is designed to pull your company together into one location under one number. Even if you're the only employee, by utilizing multiple extensions you are giving your small business the big business sound that it needs. iTeleCenter's mailbox extension boxes are simple to create and extremely flexible. Some of the many different types of mailbox extensions are: Virtual PBX - This type of extension is designed to ring to a specific person rather than a mailbox. Message Taking - Message Taking Extensions will play your greeting and then prompt the caller to leave a message. This type of extension is great for Lead Generation. Greeting Only - Greeting Only Extensions will play your greeting without providing the ability for the caller to leave a message. You can record audio overviews of products and services, office location and hours, testimonials, information in multiple languages and anything else you can think of.

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With iTeleCenter's Enhanced Voicemail feature, your callers will never have to put up with a "mailbox full" message. That's because we offer an unlimited number of voicemail messages to be stored in your voicemail box. With Enhanced Voicemail you have the ability to listen to your voice messages in multiple and convenient ways-via phone, email or online. Whether you're in the office, working from home, or on the road, you'll be able to access your voicemail. Never worry about missing calls again! Forwarding voicemails to key employees is as simple as sending an email. With our Instant Message Alerts via Text Message you can be notified of a new message no matter where you are. Messages are stored for a full 60 days, and can be saved to your computer hard drive for long-term archiving or to listen to offline.

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Your callers simply dial your iTeleCenter number and choose the appropriate extension. iTeleCenter then routes the calls to the appropriate person for that extension at the locations of their choosing, no matter where that may be. Callers will hear on-hold music or your personalized on-hold message while the system locates you and delivers the call to you. Enhanced Call Forwarding even allows you to enter a main number and an extension number for calls to be forwarded to. With this functionality, you can be staying at a hotel or visiting another facility with office or room extensions and iTeleCenter is smart enough to dial the number and, when connected, then dial the extension number in order to connect to you. Numerous Scheduling Options - You can even configure the days of the week and times of day that you want to be available. Being available to your callers means better customer service and, at the same time, you can screen your calls, enabling you to send time wasters to voicemail.

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Call Screening & Announce works with the Enhanced Call Forwarding feature to screen and announce calls being forwarded to you. With Call Screening turned on, the caller will be prompted to record his/her name before being connected with you. When you receive the call forwarded from the iTeleCenter system, instead of being connected directly to the caller you will hear the caller's name played to you. Similar to having your incoming calls screened by your personal secretary, this gives you the ability to take the call or send it to voicemail. When you receive a call, you'll have 3 options you can choose from: answer the call, send the caller to voicemail or record a short message to be played before the caller is sent to voicemail. Callers remain on hold, with music, while you decide what option works best for you.

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In addition to the 12 music tracks already provided for you to choose from within iTeleCenter, you also have the ability to upload your own music or message to be played while callers are being forwarded to you. This feature is great for providing your caller with the ability to listen to a personalized sales or announcement message while they are waiting to connect to you. Your business will provide callers with a new level of professionalism and confidence with Music-On-Hold as they wait to be transferred to a live representative.

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Through iTeleCenter's E-mail Notification feature you get instant notification of voicemail messages and faxes. The moment a voice message or fax arrives in your system iTeleCenter emails a notification to you at up to two separate email addresses. You will be able to play, save, or delete voicemail and faxes in real time from within the email itself. You won't need to download attachments. You don't even need to log in to the online My iTeleCenter system to access your voicemail and faxes. Your E-mail Notification provides you with a number of details regarding the call. You will see the phone number from which the caller called, the caller's name and address, if listed in the White or Yellow pages, the call time, length of the message, and even the Extension they left a message on.

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Instant Text Message Alerts will notify you when you receive new voicemail messages or faxes. This saves your time and money, because you don't have to keep calling your iTeleCenter system or log in online to check for new messages. Since the notification is immediate, Instant Text Message Alerts also ensure that you'll be able to get back with your important prospects and customers in timely fashion.

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My iTeleCenter is what we call our Intuitive Online Management System. As an iTeleCenter user, you'll have 24/7 online access to this easy-to-use system. Nearly every feature of iTeleCenter can be managed through this simple and effective online interface. Within My iTeleCenter, you can do all of the following: Access Voicemail Messages and Faxes Create and Manage Extensions Manage and Upload Greetings Manage Call Forwarding Settings Manage Message Alert Settings Access Detailed Call Reports And much, much more!

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24/7 Informational Mailboxes are great for hosting audio overviews of products and services, office location and hours and testimonials. You can receive Instant Message Alerts via E-Mail and Text Message when prospects call to listen to your recordings. 24/7 Informational Mailboxes are a great tool for Lead Generation. You can, for example, spend a few minutes exciting the caller about your product or service and then give them the ability to leave a message with their contact info for you to call them back. Because of the Unblockable Caller ID combined with Caller Name and Address Lookup, you will always have the Name and Address, or at the very least the phone number, of ALL callers even if they hang up. This maximizes your ability to capture leads, as you will have the contact information for a caller even if they do not leave their contact information for you!

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Your iTeleCenter is equipped to send and receive faxes 24/7. Once an incoming fax is detected, it is converted to a digital image. The fax is then saved in your inbox and, just as with a voice message, you will receive an instant message alert via e-mail or text message when a new fax is received. You can view your faxes online or through your e-mail notification. Sending faxes is also a breeze with iTeleCenter. You can send faxes by e-mail or your online account. You will not have to wait for a fax to transmit. If the fax line on the other end is busy, iTeleCenter will automatically retry multiple times to deliver your fax so you don't have to worry about it not being delivered. When the fax is successfully transmitted, you will receive a confirmation, so you can rest assured that your fax has been sent. Summary of Benefits: Never Busy Fax 24/7 access, never need to turn it on No need for a traditional fax line Instant Notification via e-mail or text message Forwarding to a physical fax machine View fax before printing Turn Fax into a PDF file Send Faxes...multiple automatic retries and delivery confirmation

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iTeleCenter's Instant Call Return feature allows you to press one button and have iTeleCenter dial back the person who left you a message on the same number he or she called you from. For example, if you are checking messages delivered to your iTeleCenter system but are driving down the road and are unable to write down the caller's information, Instant Call Return will handle it. Or you are out of town and do not have the phone number of the person who just called you and left a message... Instant Call Return will take care of it. At the end of listening to the message, one of the prompts you can choose from is 'To Return this Call Press 7'. Pressing 7 on your phone will prompt  iTeleCenter to dial the phone number of the caller for you-instantly!

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You will always know who called by accessing the detailed statistics your iTeleCenter service gathers for you. Every telephone number is captured-even blocked and unlisted numbers. The phone number of the caller will be displayed, or available, to you in several ways: Within your E-mail Notification Online in your Inbox within MyiTeleCenter Over the phone when you listen to your messages Over the phone when the Caller has been forwarded to you through Call Forwarding In your Detailed Call Reports In the Call Details of your Online Invoices Unblockable Caller ID combined with Caller Name and Address Lookup keeps you informed at all times as to the identity or phone number of your callers.

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Your Toll-Free number is able to take calls from multiple callers at once, so your callers never hear a busy signal. Never worry about your callers not being able to get through to you. Whether you are receiving hundreds of calls responding to an advertisement for more information at the same time, or just experiencing another busy day in the office, your callers will always be treated professionally without the irritation of a busy signal. If they dial an extension and you are busy or choose not to accept the call, they are simply routed to voicemail. Our technology assures this and has been time tested since 1992!

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iTeleCenter's Live Call Transfer feature gives you capabilities even a big business could appreciate. If you receive a call at home from your extension, you can put the caller on hold and transfer them to your business partner's extension or your assistant's cell phone. Transfer callers between extensions/mailboxes just like a large corporate phone system. This is a feature most Virtual PBX services do not provide. Four Live Call Transfer Options Supervised Transfer - Place the caller on hold, dial another extension, communicate with the extension user and then connect the caller to that extension. Blind Transfer - Place the caller on hold and then transfer them to another extension without communicating with the extension user. Voicemail Transfer - Place the caller on hold and transfer them directly into the voicemailbox of a specific extension user. The system will not try to dial the extension and connect the caller. Call Re-Direct - Place the caller on hold and enter another phone number (not extension) for the iTeleCenter system to deliver the call to. Live Call Transfer truly gives you a 'Big Business image with a Small Business Price!'

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Your Main Greeting on the iTeleCenter system has the ability to have day/night modes. Callers will hear your Standard Greeting during the day and your After Hours greeting at night and on weekends - basically, whenever you are closed. This functions according to the Open and Close times you schedule within iTeleCenter's back office. The After-Hours Greeting would automatically come on during the hours that you have scheduled. This feature is widely used to announce that the office is now closed for business and to then provide the business hours of operation. The caller can subsequently be routed to voicemail or to a special after-hours "emergency" extension with a message if you prefer.

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Sounding professional is easy when you have your greetings and prompts recorded using iTeleCenter's Voice Studio. With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on-hold commercials on request. With professional voices delivering your announcements and greetings, you'll sound like a Fortune 500 company. Studio-produced on-hold messages will keep callers from hanging up and let you deliver high-quality marketing messages to your callers on hold. Simply type in your script online and we'll have it recorded professionally for you and uploaded into your system in a matter of just a few days at a fraction of the cost!

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Wouldn't it be nice to know, without a doubt, which of your advertising and promotional efforts work and which ones waste your time and money? When iTeleCenter's Ad Tracker feature is turned on, you will know! This money saving feature of iTeleCenter does the following: Lets you monitor your advertising results and helps you quickly determine which advertising efforts are generating the most calls. Enables you to know without a doubt which ads your interested prospects saw and responded to. Helps you control your advertising costs by allowing you to define and drop advertising that is not generating a reasonable response rate. Helps you to prepare properly when responding to prospects, since you will know which ad your callers responded to.

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iTeleCenter provides you with the ability to personalize the greetings that are to be played to your callers as they interact with your iTeleCenter system. The following two types of greetings can be set up for each individual Main Greeting and/or Extension type: Standard Greeting-Plays whenever the caller is sent into your main number or extension. Unavailable Greeting -Plays whenever the Call Forwarding Option can not connect to you. Such as when you reject the call, when you are already on the phone and TeleCenter can not connect or when you have the Do Not Disturb feature turned on. After Hours Greeting -Plays during the time periods that you have designated your business to be closed. (See After Hours Mode for more details.)

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Our Caller Name and Address Lookup service takes you way beyond Caller ID. And it can help you convert your hang-ups into prospects as well! In addition to providing you with the callers phone number through Unblockable Caller ID, this feature provides you with the name and address of your callers. Caller Name and Address Lookup enables you to more effectively follow up with your prospects, since you will now have their name and address information, even if they hang up!

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The Dial-By-Name Directory is a feature normally found in large company phone systems and is available for use with the Multiple Extensions feature. Each extension user has the ability to enter his or her name in the My iTeleCenter system. When a caller is dialing into the Main Greeting and does not remember the extension number of the person he is calling, he has the option to press 411 at any time. The caller will then be prompted to enter between 2 and 10 letters of the last name for the person he is looking for. The system will then play the recorded name(s) of the person(s) whose last name(s) match the letters that were entered. It will also provide the ability to connect to the extension for that person. The caller can then dial the appropriate extension number and be connected. This is another feature that truly gives you a "Big Business image with a Small Business Price."

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With the Detailed Call Reports feature, you will have full access to all of your call reports online, giving you all the details of your inbound and outbound calls. Each report is available in a 'Printable View', an 'Excel' file, 'Microsoft Word' document and PDF document. This feature allows you to measure the effectiveness of your advertising, as well as the response rate to incoming calls by your employees. In addition, you can monitor the calls made to and from various extensions. Currently four types of reports are available: Today's Calls - A Quick Glance at all calls for Today. Provides Today's Date, Time, Caller ID, Duration (in seconds) and Call Type fields. Calls by Date Range - Allows you to search for all calls within specific date ranges picked by you. Provides Date, Time, Caller ID, Duration (in seconds) and Call Type fields. Call Statistics - Gives you very detailed specifics on ALL calls into the system based on the specific date ranges you pick. Details are provided for both the main greeting and all extensions. Provides Extension Description, Calls, Voicemails, Hang-ups, Call Forwards, Faxes, FOD (Fax on Demand) and Duration (average) fields. Call Detail - Provides Date, Time, Caller ID, Duration and Extension # for every call! The Detailed Call Reports will give you a great advantage in managing your business needs both from an advertising perspective and an employee management perspective.

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Don't risk losing any of your callers to voicemail when they're expecting to speak with a live representative. With an Automated Call Distribution (ACD) extension, multiple callers can be on hold simultaneously before automatically connecting to the next available employee, even if you are the only employee. You can even configure your ACD extension so employees have time to finish details from the last call before the phone rings again. The amount of time can be customized for each queue. And, if you choose, we can announce to your callers how many other people are waiting in the queue ahead of them so they can decide whether or not to continue to hold or call back! This is a great opportunity to take advantage of our Customized On-Hold Music. As your callers are waiting in line to speak with you, you can also provide them with a brief description of your products or services, or maybe tell them about a special promotion. Key features of Automated Call Distribution (ACD): Distribute calls evenly among a group of employees; perfect for a department Enable callers to connect to a live person instead of going to voicemail. ACD will find the next available representative and deliver the call to him or her See in real time how many callers are holding or if there are many calls on hold. Reps can use this information to try to end their current call quickly Detailed reports show how many calls each of your reps are taking per day and the average length of each call Callers will hear music or your custom message while waiting for the next available agent

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You may have situations come up that would require you to be able to block certain calls from coming into the system. Perhaps there are certain area codes that your company is not licensed to do business in, or perhaps you wish to restrict callers from calling too often each day. Call Block gives you real time flexibility to block calls within certain and/or specified parameters. The iTeleCenter Call Blocking feature provides three methods of restricting who can dial your Toll-Free number. 1. You can create, modify or delete specific numbers from a call block list 2. You can restrict calls from entire area codes by adding or removing them from your area code block list 3.Or you can simply configure and activate Auto Call Blocking for all inbound calls. Auto Call Blocking lets you determine the maximum number of calls per day that you can receive from any given number so you can prevent repeat callers from abusing your system. Used in conjunction with the Unblockable Caller ID feature, Call Blocking allows you to effectively monitor and manage your Toll-Free number.

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Give your callers 24/7 access to printed information with Fax On Demand extensions. Simply upload your documents via the MyiTeleCenter Back Office to create a library of documents that callers can request via fax instantly any time of day. This is a powerful marketing tool because it saves you time, expense, and effort from faxing information manually to your prospects and customers. When the caller dials a Fax-On-Demand extension, he or she will hear a short description of the documents and will then be prompted to enter the phone number of his fax machine. iTeleCenter will automatically call that fax number and deliver the document you have uploaded onto that extension.

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Each iTeleCenter extension has the ability to make outbound calls. Using your Toll-Free number and PIN; you are able to make outgoing calls from any phone, anywhere in the country. This feature is great for salespeople and/or during emergency situations. This is also a valuable privacy feature when you want outgoing calls to customers to appear as coming from your iTeleCenter number. You simply dial your personal iTeleCenter number and follow the prompts to make a call.

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