Introduction :
Introduction What is outsourcing?
Why do companies outsource?
Moving from outsourcing non-core activities to outsourcing core activities as well…
Outsourcing to India :
Outsourcing to India ITES : Information Technology Enabled Services
Software development, Data entry, Programming,
Web development services
BPO : Business Process Outsourcing
CRM, Medical Transcription, Call Centers
KPO : Knowledge Process Outsourcing
Financial Analysis, Legal Services
? Moving up the value chain
Current Top 10 Indian players :
Current Top 10 Indian players Genpact
WNS
Wipro BPO
HCL Technologies BPO Services
ICICI OneSource
IBM Daksh
Progeon (Infosys)
Aegis BPO Services
EXL Service Holdings
24/7 Customer NASSCOM report:
Value of total BPO market in 2005 estimated at $5.1 bn
Top 5 IT vendors have only 6.5% of the market
1/3 of the market to big BPO companies
1/3 to captives
1/3 to smaller set ups
? Predicted consolidation
Outsourcing to India :
Outsourcing to India
What it takes to succeed :
What it takes to succeed
Success Defined by: :
Success Defined by: Process and Industry Knowledge
Technical and Operational Capabilities
Service Models
Alliances
Financial Strength
Change Management
Ability to innovate
Challenges Ahead… :
Challenges Ahead… Client Acquisition and Retention
Retaining employees
Productivity
Quality and compliance issues
Resource and Skill Gaps
Funding
Emerging Foreign Destinations
Physical Infrastructure
Smaller Firms Plight