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By: dams09 (122 month(s) ago)

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Presentation Transcript

Business Process Outsourcing : 

Business Process Outsourcing An Industry Overview Consulting Club, IIMC

Introduction : 

Introduction What is outsourcing? Why do companies outsource? Moving from outsourcing non-core activities to outsourcing core activities as well…

Outsourcing to India : 

Outsourcing to India ITES : Information Technology Enabled Services Software development, Data entry, Programming, Web development services BPO : Business Process Outsourcing CRM, Medical Transcription, Call Centers KPO : Knowledge Process Outsourcing Financial Analysis, Legal Services ? Moving up the value chain

Current Top 10 Indian players : 

Current Top 10 Indian players Genpact WNS Wipro BPO HCL Technologies BPO Services ICICI OneSource IBM Daksh Progeon (Infosys) Aegis BPO Services EXL Service Holdings 24/7 Customer NASSCOM report: Value of total BPO market in 2005 estimated at $5.1 bn Top 5 IT vendors have only 6.5% of the market 1/3 of the market to big BPO companies 1/3 to captives 1/3 to smaller set ups ? Predicted consolidation

Outsourcing to India : 

Outsourcing to India

What it takes to succeed : 

What it takes to succeed

Success Defined by: : 

Success Defined by: Process and Industry Knowledge Technical and Operational Capabilities Service Models Alliances Financial Strength Change Management Ability to innovate

Challenges Ahead… : 

Challenges Ahead… Client Acquisition and Retention Retaining employees Productivity Quality and compliance issues Resource and Skill Gaps Funding Emerging Foreign Destinations Physical Infrastructure Smaller Firms Plight

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