logging in or signing up Warranty aSGuest130727 Download Post to : URL : Related Presentations : Let's Connect Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 147 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: March 27, 2012 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Warranty : Warranty A warranty is general coverage on the product that covers most things that could cause the product to stop working. It is good for a specific amount of time. It is there primarily to show the customer that their product is in good condition when they acquire it, and if something happens while the product is still relatively new, they will not be out their money. A warranty usually only offers repairs or replacement of afaulty product or parts within that product. You cannot expect to return the product and get your money back. Guarantee : Guarantee A guarantee is more of a good will statement that whatever service or product a person or company has provided to their customer will meet their customer's approval. A guarantee may or may not have a time limit attached. Guarantees usually are more open-ended than a warranty, not as many rules attached. If the product or service provided to the customer does not satisfy the customer, and meets the terms of the guarantee, the customer can expect to refund of money or an exchange of one product for another. Implied warranty : Implied warranty An implied warranty is one that arises from the nature of the transaction, and the inherent understanding by the buyer, rather than from the express representations of the seller . The warranty of merchantability is implied, unless expressly disclaimed by name, or the sale is identified with the phrase " as is " or "with all faults." To be "merchantable", the goods must reasonably conform to an ordinary buyer's expectations, i.e., they are what they say they areCntd…: Cntd … For example, a fruit that looks and smells good but has hidden defects would violate the implied warranty of merchantability if its quality does not meet the standards for such fruit "as passes ordinarily in the trade". In Massachusetts consumer protection law, it is illegal to disclaim this warranty on household goods sold to consumers etc . The warranty of fitness for a particular purpose is implied when a buyer relies upon the seller to select the goods to fit a specific request .Cntd…: Cntd … For example, this warranty is violated when a buyer asks a mechanic to provide snow tires and receives tires that are unsafe to use in snow. This implied warranty can also be expressly disclaimed by name, thereby shifting the risk of unfitness back to the buyer.Lifetime warranty : Lifetime warranty A lifetime warranty is usually a guarantee on the lifetime of the product on the market rather than the lifetime of the consumer  (the exact meaning should be defined in the actual warranty documentation). If a product has been discontinued and is no longer available, the warranty may last a limited period longer. For example : For example The Cisco Limited Lifetime Warranty currently lasts for five years after the product has been discontinued . HP Networking products lifetime warranties for as long as you own the product.Second-hand Product Warranty : Second-hand Product Warranty The importance of the used/second-hand product market as a fraction of the total market (new + second-hand) has been growing significantly since the beginning of the twenty-first century. Second-hand products include products that have previously been used by an end user/consumer. Users change their products even if they are still in good condition. Some products such as computers and mobile phones have a short lifetime and technologies of these products are released to the market every dayCntd…: Cntd … . As a result, the sale of new products is often tied to a trade-in, resulting in a market for second-hand products. For instance, in France, used car unit sales increased from 4.7 million to 5.4 million between 1990 and 2005, at the same time as new car sales declined from 2.3 million to 2.07 million units.Breach of warranty: Breach of warranty A warranty is violated when the promise is broken; when goods are not as should be expected, at the time the sale occurs, whether or not the defect is apparent. The seller should honor the warranty bymaking a timely refund or a replacement. The date of delivery starts the time under the statute of limitations for starting a court complaint for breach of warranty if the seller refuses to honor the warranty. This period is often overlooked where there is an "extended warranty" in which a seller or manufacturer contracts to provide the additional service of replacing or repairing goods that fail within the extended period.Cntd…: Cntd … However, if the goods were defective at the time of sale, and the relevant statute of limitations has not expired, then existence or duration of any "extended warranty" is secondary: there was a breach of a primary warranty for which the seller may be liable. It could be an unfair and deceptive business practice (a statutory type of fraud ) to attempt to avoid liability for breach of a primary warranty by claiming expiration of the irrelevant extended warrantyCntd…: Cntd … This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in courtCntd…: Cntd … A statute of limitations on a contract claim may be shorter (or longer) than that of a tort claim, and some breach of warranty cases are filed late and are characterized as a fraud or other related tort.For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. Legal aspects of warranties and disclaimers: Legal aspects of warranties and disclaimers In the United States , the rights and remedies of buyers and sellers of goods are governed by the Article 2 of Uniform Commercial Code (UCC) as it has been adopted with variations from state to state. The UCC governs both express and implied warranties. It also covers the extent to which sellers may disclaim certain types of warranties (e.g., warranty of merchantability or fitness for a particular purpose , or even disclaim all warranties in the case of goods sold " as is ."Cntd…: Cntd … Whereas in the U.S. warranties are generally provided in writing subject to control of the laws, in other countries warranties may be governed by specific statutes. For example, a country's law may provide that goods are assured by the seller for a period of 12 months and may provide other specific rights and remedies in the event of a product failure. However, even in the U.S. there are specific laws that may provide warranties or warranty-like assurances to buyers .Cntd…: Cntd … . For example, many states have statutory warranties on new home construction, and many have so-called " lemon laws " governing new motor vehicles with repeated defects..... You do not have the permission to view this presentation. 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