Communication Skills PRESENTATION

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Presentation Description

covers all important topics of CS (focuses on active Listening)

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Presentation Transcript

Prepared By :: 

Prepared By : By: Jhala Shreya Zala Upendrasinh Oza Arohi

Objectives: 

How to apply both Listening & Speaking skills simultaneously How to make an Effective Face-to-Face or Telephonic Conversations Essentials of Conversations How to listen, reflect & speak while communicating with others How to write situational dialogues Objectives

Introduction: 

Introduction Communication Process

Listening & Speaking Simultaneously : 

Listening & Speaking Simultaneously Listening Speaking

Conversation: 

Conversation “Conversation is a form of interactive, spontaneous communication between two or more people who are following rules of etiquette “ It can be both formal as well as informal Everybody talks in a friendly environment The best conversations are exchanges, not interrogations

Types of Conversations: 

Types of Conversations Colloquy Formal conversations Communion No words are necessary Parley Discussion intended to end an argument Dialogue Conversation in a book, play or film Formal discussion between two groups and countries Tete -a- Tete Confidential/private talk between two persons Chat Least formal of all conversations

PowerPoint Presentation: 

Chat Tete -a- Tete Dialogue Parley C ommunion Colloquy Informal Formal

Rules for Effective Conversations: 

Rules for Effective Conversations Talk about yourself enough to not appear withholding or reserved Listen carefully Ask questions Make comments that are based on what the others are saying One must talk almost 25-50% of the time to make the conversations lively

Strategies of Effective Conversation: 

Strategies of Effective Conversation Listening Intently Starting and Ending Conversations Involving Everyone in the Group Arousing and Sustaining Interest Developing ideas adequately Using Appropriate Language

Listening Intently: 

Listening Intently Active listening is the way of listening that focuses entirely on what the other person is understanding of the content Active Listening

PowerPoint Presentation: 

Factors that prevent active listening are Mental disagreement Assumptions Prejudice on the subject Lack of interest for the topic External distractions ( phone, mail, etc. ) Intention to listen only desirable parts of the received message. On the other hand, the listening can be successful if we are focused patient, and without pre-judgment Mental and verbal summarizing will help active listening and effective communication Listening Intently

Starting & Ending Conversations: 

Starting & Ending Conversations Conversation openers We can state factors or ask a question to start a conversation We can also start with a smile and some greeting word With strangers With known

Continued: 

Continued Conversation closers No matter how good and interesting our conversations are we need to close them at some point. Following signals indicates closing of conversations: Boredom Restlessness Silence Time constraints

Involving Everyone in the Group: 

Involving Everyone in the Group A good conversationalists is not one who holds the listeners spellbound by his/her speech, but one who involves everybody into the conversation Involvement of everyone makes the conversation more interesting, informative, resourceful and effective

Arousing and Sustaining Interest: 

Arousing and Sustaining Interest All participants must have interest as well as should participate in the conversation Good ideas from the various participants are often helpful to make the conversations interesting Conversations should include: Questions\ A nswers Expressions Statements\ Views\ Information

Developing ideas adequately : 

Developing i deas a dequately One should build a knowledge reservoir that never lets the conversation run dry Facts and information always makes others enjoy the discussion Knowledge can be gained by reading, listening, watching TV , observations and experience

Using Appropriate Language: 

Using Appropriate Language It is the most difficult aspect of conversation We use language in conversations To convey our ideas and feelings To paraphrase the presented thoughts To appreciate others To reflect implications and underlying feelings To invite the further contribution

Telephonic Conversations: 

Telephonic Conversations Two persons cannot see each other’s facial expressions and other aspects of body language Hence, more attention is paid on correct tone and articulation in their voices One needs to follow all the etiquettes that are applied in face-to-face conversations

Etiquettes: 

Etiquettes Use polite expressions e.g. “How can I help you..??”, ”Thank you very much.” If you are receiver, identify yourself as soon as you pickup the call Be clear and precise in your expressions Use pleasant tone of voice Do not shout Do not interrupt the caller when he/she is speaking

PowerPoint Presentation: 

Listen to the caller patiently and get all the unfamiliar terms clarified Before calling up anybody get prepared well Be enthusiastic and courteous Pick up the phone as early as possible Reduce the background noise if any Do not speak too quickly or too slowly If you are the caller, ask the person “Is it good time to talk to you.??” Etiquettes (Continued)

PowerPoint Presentation: 

“A dialogue is a two-way conversation between people, involving effective listening as well as speaking” Dialogues may involve opposing points of view Written dialogues always maintain a narrative flow in a conversation if judiciously used Dialogue Writing

Efficient dialogue writing: 

Efficient dialogue writing Before writing dialogues we must observe How people talk to each other.?? What words or phrases they use to provide information.?? How they ask questions.?? How they convince others.??

Situational dialogues: 

Situational dialogues Situational dialogues refers to the dialogues spoken on a particular occasion such as Getting or giving information Making enquiries or a request Getting something done

Active Passive Voice: 

Active Passive Voice Active Subject Verb Object > Cats eat fish. Passive Subject Verb Object < Fish are eaten by cats. Subject Verb Object Active Everybody drinks water. Passive Water is drunk by everybody.

Active-Passive Examples: 

Active-Passive Examples How did K abir take photographs of lion? How were the photographs of lion taken by Kabir Who called me? I was called by whom? People sell petrol by liter They sell petrol by liter